Kia of North Austin - Austin - Service Center
Austin, TX
798 Reviews of Kia of North Austin - Austin - Service Center
Manny (the 2nd customer service rep) like previous reps we've dealt with in ther past was EXCELLENT Daniel our initial rep this time was poor no updating regarding progress or findings and then didn't comm we've dealt with in ther past was EXCELLENT Daniel our initial rep this time was poor no updating regarding progress or findings and then didn't communicate with ccworkers that he had an open job ticket and it would be effected by his day off so just needed to stay connected with customer More
I came in for oil change. The recommended filter air, so I changed I didn’t have my glasses and when I got home I notice the did a fuel cleaning for $185 I only have 21k mile didn’t need. I was only told ab I changed I didn’t have my glasses and when I got home I notice the did a fuel cleaning for $185 I only have 21k mile didn’t need. I was only told about air filter More
Since I cannot see how to edit my previous, negative review, I am creating a new one. Site administrator, please advise if there's a way to edit my previous. I'm changing my view due to the professional review, I am creating a new one. Site administrator, please advise if there's a way to edit my previous. I'm changing my view due to the professionalism and expertise of Mr. John Sheeks, Parts and Svc Director, who was put onto my case by the dealership GM. After a courteous and equilateral conversation, Mr. Sheeks saw opportunities to further train his staff, especially in customer communications. He also educated me convincingly to the point that I will bring my car to the Round Rock location to get a clean start on any possible issues. With that kind of good leadership, neither the North Austin nor Round Rock locations will let mistakes persist. More