Kia of North Austin - Austin - Service Center

Belittled by service rep stereotypical woman car thing.. 3rd time. No oil sticker. Car dirty, glove box contents in seat. Too far to pick up rental and had to return. Paid for oil change week before and had 3rd time. No oil sticker. Car dirty, glove box contents in seat. Too far to pick up rental and had to return. Paid for oil change week before and had to get new battery week after. Car runs great! More

Staff is courteous and informative. Always leave feeling like they appreciate my business and loyalty like they appreciate my business and loyalty More

Semi efficient. Clean store and well stocked. Quickly took care of my recall issue. Sad that they could not fix my wiper problems. took care of my recall issue. Sad that they could not fix my wiper problems. More

All personnel were nice and informative. Procedurally All personnel were nice and informative. Procedurally speaking: 1-Where is the location of service to be? --I was directed in different texts to d All personnel were nice and informative. Procedurally speaking: 1-Where is the location of service to be? --I was directed in different texts to different locations 2-Specifically which entrance is to be reported to? --I wasn't sure. It could be an ID10T error, but who knows. 3-Which counter should be reported to? --This was my first time to the service department. I stood inside the door for almost 6 minutes, looking at the 3 counters (6 stations), and waited for the 1 of 3 CSRs to tell me what to do and where to go. The initial confusion was discouraging. More

Professional, fast and efficient. Didn't try to sell me unnecessary work or parts. Very happy. unnecessary work or parts. Very happy. More

Micheal kept me up to date about the progress of the check up. I was happy that they were able get my car back to me on the same day. check up. I was happy that they were able get my car back to me on the same day. More

I had great service at kia. Michael was very helpful and was there all to the end. was there all to the end. More

They were very friendly and helpful with my car and pulling up my information. Extremely nice waiting area and amenities pulling up my information. Extremely nice waiting area and amenities More

Someone has always met me at my car as soon as I drive up for service. Then, I am escorted inside and shown where to wait. Shortly, the person in charge of my car, comes in and discusses what needs to be don for service. Then, I am escorted inside and shown where to wait. Shortly, the person in charge of my car, comes in and discusses what needs to be done. If it takes long, I am updated often. TGEN I am escorted to checkout and then to my vehicle. I am 100% satisfied with the service I receive. More

This Kia service center was great! They changed my oil and rotated my tires in a timely manner, pointed out what was overdo and what needed fixing, and were polite and professional. The gentleman that ass and rotated my tires in a timely manner, pointed out what was overdo and what needed fixing, and were polite and professional. The gentleman that assisted me this time was awesome and very nice. Thank you again! :) More