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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews
Call Service Center (512) 583-1900

805 Reviews of Kia of North Austin - Austin - Service Center

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November 14, 2021

They did a great job with my car.. I am very impressed.. thank you a lot. More

by PGCLAY2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Nov 15, 2021 -

Kia of North Austin responded

Hello, thanks for providing such positive feedback to our team at Kia of North Austin. We appreciate you choosing us for your automotive needs and look forward to serving you now and well into the future.

November 14, 2021

I enjoyed my experience there. Staff was quick and courteous. And the waiting room was very comfortable. More

by EMB003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Nov 15, 2021 -

Kia of North Austin responded

Hello, thank you for taking the time to leave us a review. Our entire team at Kia of North Austin was thrilled to hear your kind words. We hope to see you again soon!

November 13, 2021

Welcoming, prompt, friendly, respectful and knowledgeable staff. Detailed explanations of vehicle needs and service savings. More

by roseann.rossiter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Nov 15, 2021 -

Kia of North Austin responded

HI Roseann, thanks for the five-star review! Our team at Kia of North Austin strives to provide an extraordinary experience at every visit,. Thanks for choosing us for your vehicle needs. We look forward to seeing you again soon!

November 13, 2021

The people are courteous and the service techs work efficiently. The only reason for the 4 is that the recalled part still hasn’t arrived and it’s for a front airbag. That makes me concerned about havi More

by NANCY.STEELE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Nov 15, 2021 -

Kia of North Austin responded

Hi Nancy, thanks for the feedback. I can assure you that ensuring recalls are completed is one of our top priorities. With supply chain disruptions and a shortage of parts, some parts are out of our control. We appreciate you being patient with the entire team at Kia of North Austin and look forward to getting this resolved for you.

November 12, 2021

Staff was very helpful,courteous and professional. Staff was also very polite. No more comments. More

by AVONNEKINDRED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 15, 2021 -

Kia of North Austin responded

Hello, thanks for taking the time to leave us a review. We look forward to seeing you again soon at Kia of North Austin.

November 12, 2021

Micheal took excellent care of me and my car the place did the job they are honest and they even cleaned my car pretty nicely I really appreciate that too! Will be coming back More

by REBECCA_GALLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Nov 15, 2021 -

Kia of North Austin responded

Hi Rebecca, thanks for the five stars! Michael and the team at Kia of North Austin were thrilled to hear your kind words and look forward to seeing you again soon!

November 12, 2021

Took it in for some recalls…complete. Very easy to schedule an appointment. Thank you for your service. More

by Amluto9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Nov 15, 2021 -

Kia of North Austin responded

Hi, thanks for the five stars and positive feedback. We hope to see you again soon at Kia of North Austin!

November 12, 2021

Great service. I was in and out. I will definitely go back! Keep up the good work!!! More

by dustincarter512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Nov 15, 2021 -

Kia of North Austin responded

Hi Dustin, thanks for the positive feedback. We look forward to seeing you again soon at Kia of North Austin.

November 12, 2021

Just horrific! Did recall work and on time. But disabled and all supports and driver adjustments literally just thrown all over interior. Took me 30 minutes to reassemble just to drive again. First and last More

by ed_gruendler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eugene Penberg
Report | Print
Nov 14, 2021 -

Kia of North Austin responded

Ed, Please reach out to me directly at JohnSheeks@lithia.com so I can better understand your concerns. Thank you, John Sheeks Fixed Operations Manager

November 11, 2021

I was seen to immediately. Michael was courteous and the Lobby was stocked with snacks and a great coffee machine. More

by HAYDONCAMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael not sure his last name
Report | Print
Nov 15, 2021 -

Kia of North Austin responded

Thank you for the kind words! Michael & our team at Kia of North Austin were thrilled to hear them. We look forward to serving you again soon!

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