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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews

805 Reviews of Kia of North Austin - Austin - Service Center

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December 06, 2021

Poor communication. Had to pull teeth to get an update on my car. No one ever called to ask for details about the knocking noise. They just said “the tech drove it and didn’t hear anything. Come get it” More

by Patm2345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eugene Penberg
December 06, 2021

Excellent and professional service! I greatly appreciate the care and attention of the associates and the thorough job they did. I’d sum it up as above and beyond. I’m very thankful for their help with my c More

by andraumeda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Dec 09, 2021 -

Kia of North Austin responded

Thank you very much for your kind and thoughtful feedback. It was truly the pleasure of our Kia of North Austin team to provide an excellent and professional experience while servicing your vehicle. Our team wishes you safe and exciting travels on the road ahead and we hope you'll visit us along the way whenever we can be of assistance

December 04, 2021

I have always love coming to this dealership But today I have always love coming to this dealership But today was Excellent the service I received today was above and beyond my service manger (Arturo Sil More

by Gina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Silva
Dec 06, 2021 -

Kia of North Austin responded

Gina, Arturo was thrilled to hear your kind words. We're lucky to have him on the team at Kia of North Austin. We appreciate your continued patronage and look forward to seeing you again.

December 04, 2021

Great customer service. They get your repairs done in a timely manner! Very professional employees! More

by coacht2337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Dec 06, 2021 -

Kia of North Austin responded

Thank you for taking the time to leave the team at Kia of North Austin a review! We appreciate you choosing us for your vehicle needs, and look forward to seeing you again soon.

December 03, 2021

Brian (tall with longer hair and glasses) was absolutely phenomenal. He hands down provided the best service I’ve ever gotten at a Kia dealership for service. He kept me updated the entire time, gave recomm More

by julianaelaine13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Dec 03, 2021 -

Kia of North Austin responded

Thanks for the kind words! Brian is an asset to our team at Kia of North Austin! He and the rest of the team are happy to hear that your last visit was a five-star experience. We hope to see you again soon!

December 02, 2021

Yes Daniel Epstein was super helpful will go back again, great customer service and very knowledgeable. More

by Lynnbarfield10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Dec 02, 2021 -

Lynnbarfield10 responded

Thanks Daniel Epstein for the kind and efficient service

December 02, 2021

Terrific service as always. Very efficient, friendly staff professional. Facility is always nice and very clean More

by ronda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Dec 03, 2021 -

Kia of North Austin responded

Thanks for the five stars, Ronda! We hope to see you again soon at Kia of North Austin.

December 02, 2021

Friendly people and excellent service. Great communication in keeping me informed on status of service. More

by gil.bilyou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlain , Eugene Penberg
Dec 03, 2021 -

Kia of North Austin responded

Thanks for the kind words! We hope to see you again soon at Kia of North Austin!

November 30, 2021

Service personnel were friendly and efficient. I liked having an appointment and that they had my info. More

by theplayisthething
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Nov 30, 2021 -

theplayisthething responded

The service personnel were friendly and efficient. I liked having an appointment and that they had all of my car information at hand.

November 30, 2021

Everyone was awesome and friendly. Calls were prompt and informative. Service was awesome. Thanks Kia! More

by S21corbin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Dec 03, 2021 -

Kia of North Austin responded

Thank you for the kind words. We hope to see you again soon at Kia of North Austin!

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