Kia of North Austin - Austin - Service Center

Friendly, efficient employees. Team meets you immediately upon arriving, even if one is assigned to a different service manager. Plans and anticipated wait time are clearly discuss Team meets you immediately upon arriving, even if one is assigned to a different service manager. Plans and anticipated wait time are clearly discussed. Pleasant waiting area. Complimentary hot drinks, water, snacks. Able to work on my laptop while waiting. Really appreciate appreciate the woman who keeps the area very clean; she is always welcoming. Thankful for the Complimentary car wash. Service manager gave good feedback and recommendations for maintenance items that would likely need attention next time, but weren't yet needed. Smooth checkout and friendly send-off. More

Customer service is great. Vehicle completed in a timely matter. Atmosphere is beautiful. Zach kept me informed of status. Vehicle completed in a timely matter. Atmosphere is beautiful. Zach kept me informed of status. More

Kia Of North Austin Has Outstanding Customer Service - Unmatchable Service The Best Service Department Ever! Rocky Unmatchable Service The Best Service Department Ever! Rocky More

This is the 2nd time I have been to this dealership for service of my Telluride. I will not go to any other dealership again. I drive 1 1/2 hours to get this dealership because they are the best! service of my Telluride. I will not go to any other dealership again. I drive 1 1/2 hours to get this dealership because they are the best! More

These guys really have the stellar customer service thing down! I cannot say enough great things about Cody and Daniel! Both these guys were so kind. I had a bit of an emergency situation where my seatbelt c down! I cannot say enough great things about Cody and Daniel! Both these guys were so kind. I had a bit of an emergency situation where my seatbelt completely locked up. Both Cody and Daniel showed legitimate concern for my situation as obviously it was a safety concern. And even though my brand of car typically requires the company car maker for repairs and my car was not a Kia, they were willing to help me and fix the issue so that I did not have to drive around anymore with a non working seatbelt. The issue was fixed in a very short time and their communication with me was incredible! On top of it, they saved me hundreds of dollars. So impressed with every level of service I received from everyone in their service department and would highly recommend them to anyone! Thanks Kia of North Austin Service Department! More

Very good service, wonderful cars. . The main manager is very good, but he goes between 2 dealerships. Which can make it difficult for you when you need Someone who really knows what is . The main manager is very good, but he goes between 2 dealerships. Which can make it difficult for you when you need Someone who really knows what is going on bye. More

I went in for a routine oil change and I was met by a service dept. representative immediately! Then I was signed in told I could go to their comfortable waiting area where there was coffee and snacks! I service dept. representative immediately! Then I was signed in told I could go to their comfortable waiting area where there was coffee and snacks! In a little over an hours time I was told my car was ready and will be driven around for my pickup. And it was delivered after being washed and vacuumed! A great service visit for sure!! More

Organized, app to keep you advised, full car review and recommendations, wash and vac really appreciated. recommendations, wash and vac really appreciated. More

Quick and painless. Great customer service and willingness to stop and explain the process. Highly recommend! Great customer service and willingness to stop and explain the process. Highly recommend! More

Everything was done in a timely manner even earlier than expected. The waiting area was comfortable with free snacks and coffees. expected. The waiting area was comfortable with free snacks and coffees. More