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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
798 Reviews

798 Reviews of Kia of North Austin - Austin - Service Center

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January 07, 2022

Excellent service from start to finish. Daniel got me in and out with no hassles. More

by KCONEY0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 10, 2022 -

Kia of North Austin responded

Thank you for the kind words! We look forward to seeing you again soon!

January 06, 2022

Dealership is super clean with refreshments. Service has been efficient both times. With service person keeping me in the loop on routine service and where the car is. On a side note maybe they could take f More

by kcmcqueen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 10, 2022 -

Kia of North Austin responded

Thanks for the feedback! We appreciate your patronage and look forward to seeing you again soon!

January 06, 2022

They either have little faith in their cars or they are up selling useless services to get more money out of you. Either way I almost never feel good when I leave this place. I still go because I got the m More

by Lizhenderson88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure who
Jan 12, 2022 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager.

January 05, 2022

Service advisors are very unresponsive and are not eager to find a solution to problems More

by Melissa.Trant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel service department , Joesph Weathersby
Jan 12, 2022 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager.

January 05, 2022

My visit is always great 👍🏿! Arturo take care of my car and tell me everything about it ! Great job More

by rachelr.castro1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Silva
Jan 10, 2022 -

Kia of North Austin responded

Thanks for recognizing Arturo, Rachel! He's an asset to our team and we're thrilled to have him at Kia of North Austin!

January 05, 2022

Great customer service. It's was quick and they gave me straight answers to all my questions More

by ANDR_LOPE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Jan 10, 2022 -

Kia of North Austin responded

Thank you for choosing Kia of North Austin for your automotive needs. We look forward to seeing you again soon!

January 04, 2022

The service department is efficient, clean, and trustworthy. In my three decades of car buying, this is the first and only dealer and service department I fully trust. More

by jcm4atx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 10, 2022 -

Kia of North Austin responded

Thank you so much for the kind words! Earning our clients' trust is truly one of the highest honors we can earn at Kia of North Austin. We appreciate your continued patronage and look forward to assisting you with your automotive needs well into the future!

January 04, 2022

They were very fast and efficient had me in and out in no time with excellent service. More

by Shon Johnson Sr.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 10, 2022 -

Kia of North Austin responded

Hi Shon, thanks for the kind words! We aim to provide every client with efficient and five-star service and are happy to hear we met the mark during your last visit. We look forward to seeing you again soon at Kia of North Austin.

January 03, 2022

The customer service, knowledge and expertise is excellent. They go the distance for their customers and it shows. I would definitely recommend the Kia of North Austin. It's a pleasure doing busines More

by NIECHELE2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Chamberlain
Jan 10, 2022 -

Kia of North Austin responded

Hello Niechele, we appreciate you trusting our team at Kia of North Austin with your automotive needs. Thanks again for the delightful review. We look forward to continuing to serve you and your family!

January 03, 2022

Brian Hall is the best person to work with. He follows up on everything you ask him to and is very transparent about pricing, something I haven’t found at most dealerships including this very one. More

by ShajeeQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall
Jan 10, 2022 -

Kia of North Austin responded

We think Brian is great, too! He and the rest of the crew at Kia of North Austin were happy to hear your feedback. Hope to see you again soon!

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