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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews

805 Reviews of Kia of North Austin - Austin - Service Center

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January 31, 2022

I love this place! Everyone is so helpful, there is barista-quality coffee, and the service techs are very good at their job. I was due for an oil change, plus a factory reset thing with the piston noi More

by BEEJAYMCCABE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 31, 2022 -

Kia of North Austin responded

Hello, thank you so much for taking the time to provide such a detailed and positive review for our team at Kia of North Austin. We appreciate your patronage and your positive review. Thanks for trusting us with your automotive needs. Feel free to reach out any member of our team if we can assist you. Safe travels and we'll see you soon!

January 31, 2022

I just cannot say enough great things about the wonderful people at Kia Northwest on 183. Brian in your service dept is beyond belief! He is an incredibly super nice man who really shows he cares about his More

by ANDREWVALENTINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian in service department, Eugene Penberg
Jan 31, 2022 -

Kia of North Austin responded

Hi Andrew, thank you so much for your continued patronage. We look forward to serving you again soon at Kia of North Austin.

January 31, 2022

The process was prompt and seamless, and my service advisor was very helpful and professional More

by LMEZZETTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall, Eugene Penberg
Jan 31, 2022 -

Kia of North Austin responded

Thanks for the positive feedback! We hope to see you again soon.

January 28, 2022

Clean, friendly, professional, informative and helpful. I would heartily recommend this dealership and the vehicles they sell to anyone More

by cidsa6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall service department 5 stars
Jan 31, 2022 -

Kia of North Austin responded

Hello, thanks for the five stars! We are thrilled to hear your recommendation and look forward to seeing you again soon.

January 28, 2022

Very very helpful! Kept in touch every step of the way during a long job!! More

by MEGANSMITH131377
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Smalls
Jan 31, 2022 -

Kia of North Austin responded

Hi Megan, thank you for the five stars and positive review! Hope to see you again soon!

January 28, 2022

Really great. Fast amazing people. Nice get straight to the point and get you out on your way home. Really a fantastic job. Always an amazing experience. More

by Freddyh4756
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 31, 2022 -

Kia of North Austin responded

Hello Freddy, Thanks for providing our team with a five star review! We're thrilled you've had an amazing experience. We look forward to seeing you again soon.

January 26, 2022

Michael in the service department was great! This is the customer service I expect going into Kia. Would recommend him and Brian in the future, the team there is awesome! More

by Michael Ramirez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Webb
Jan 31, 2022 -

Kia of North Austin responded

Hi Michael, we appreciate you taking the time to leave our team such a positive review! Michael is an integral part of the success here at Kia of North Austin and we're thrilled to hear your recommendation. Looking forward to seeing you again soon.

January 26, 2022

This dealership changed its policy and you can only get a Lyft ride for 10miles. Last year, it was 15miles More

by none3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eugene Penberg, Ben Klein
January 26, 2022

My window got cracked right after I left the dealership.. something happen while they service. More

by henockmelaku
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eugene Penberg, Ben Klein
Jan 31, 2022 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager.

Jan 31, 2022 -

henockmelaku responded

Sure,you can call me tomorrow and we can discuss 858-363-8389 afternoon works.

January 25, 2022

, great service along with quality customer care. I really appreciated the thorough report of the services performed as well as recommended services. More

by twasson68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Jan 31, 2022 -

Kia of North Austin responded

Thanks for the recommendation and the five stars! We hope to see you again soon at Kia of North Austin.

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