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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews
Call Service Center (512) 583-1900

805 Reviews of Kia of North Austin - Austin - Service Center

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February 11, 2022

Mannie alway take of me and his customers service is excellent and he’s helpful of breaking down the detail of what my car need and I always leave a happy customer!!! More

by Keisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mannie
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hi Keisha, On behalf of Mannie and the service team we are pleased to learn about your positive experience at Kia of North Austin. We are happy to have provided you with updates about your vehicle during its service and that you left a happy customer! We appreciated the opportunity to take care of you and your vehicle and hope to see you back! Thank you and take care.

February 11, 2022

Brian was my service advisor and was prompt in giving me the status of my vehicle and delivered it on time. More

by rgamezsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hello, On behalf of Brian we are pleased to learn about the prompt service provided by our team. Thank you for choosing Kia of North Austin as your preferred dealer. We hope to work again with you soon! Take care and safe travels.

February 11, 2022

The service department handled a number of manufacturer recalls, which were mostly software updates, efficiently. They also performed a multipoint safety check and recommended some work that was quite re More

by SNKEY3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier and scheduler, Eugene Penberg, Ben Klein
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Feb 25, 2022 -

Kia of North Austin responded

Hello, We are pleased to learn that the service team at Kia of North Austin could manage to fix all of the manufactured recalls for your vehicle in an efficient manner. We want to be able to give our customers peace of mind knowing that their vehicle is safe to drive on the road. Thank you for your kind words and positive review, it is greatly appreciated. We hope to work again with you soon! Take care.

February 10, 2022

Service advisor Shawn Chamberlin went above and beyond my expectations. We have 2 KIA , 1 optima 2012 and 2022 Carnival . Both serviced at Kia of North Austin. I have had some problems there before, but not More

by bgoutelon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlin, James Underwood
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hello, We are very appreciative of your kind words and positive review regarding your recent visit to Kia of North Austin. On behalf of Shawn and the team, we are happy to know that both of your vehicle's services were simple and straightforward. We appreciate your business and we hope to work with you again in the near future! Take care and safe travels.

February 10, 2022

Amazing dealership I love this location they helped every step of the way! Love y’all More

by Smarie3342
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn , Eugene Penberg
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hello, Thank you for choosing and trusting Kia of North Austin for your vehicle's needs. We are beyond happy to assist our community with open arms. We appreciate your positive review and hope to see you back here soon! Take care.

February 10, 2022

Service area reps are friendly and personable. Always very courteous and keep me abreast of changes and wait time. More

by gaynelle1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hello, We are pleased to hear that the service area representatives were friendly and personable. We find that updating our customers throughout the service of their vehicle allows for improved communication. Thank you for providing the positive feedback and we hope to get the chance to work again with you soon! Take care.

February 09, 2022

Very professional experience here. Service agent very knowledgeable and helpful towards my needs enjoyed visir More

by RENEEWHITE45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Wills Philyaw, Ben Klein
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hi Renee, We pride ourselves on our knowledgeable staff that should be able to answer any questions that you may have. We are happy to hear that you enjoyed your visit to our dealership and we hope to work with you again in the near future. Stay safe and take care.

February 08, 2022

Daniel is my service repWas polite and great follow Daniel is my service rep Was polite and great follow through what was needed Clean environment Great waiting area More

by bruce
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Coen
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hi Bruce, We are happy to know that Daniel was polite and professional throughout your time with Kia of North Austin. It was our pleasure getting to work with you and we hope to see you back soon! Take care.

February 08, 2022

KIA of North North Austin is excellent on Customer Service and satisfaction. Would not take my car anywhere else. More

by TAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlin, Service Advisor, Harrison Stivrins, Service Mechanic , Eugene Penberg
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hi Tah, Your commitment to our service team at Kia of North Austin makes us incredibly happy to hear. We are proud to be your go-to dealership for any of your vehicle's service needs. We appreciate your business and hope to work with you again! Take care and safe travels.

February 08, 2022

Great service and always get right on what needs to be done. Friendly and helpful. More

by terrylevi47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Eugene Penberg
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hi Terry, We love getting positive feedback so we can continue to grow and improve. We are happy to know that our staff was friendly and helpful in taking care of you and your car. Thank you for trusting Kia of North Austin we hope to work with you again! Take care.

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