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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
798 Reviews

798 Reviews of Kia of North Austin - Austin - Service Center

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February 12, 2022

My service person Brian Hall, treats me like I am significant and important and is very clear and true to his words. I love my car and I want the best for it so that is why I bring it to this Kia ser More

by roseann.rossiter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall
Feb 25, 2022 -

Kia of North Austin responded

Hi Roseann, We want the best for you and your car as well and are pleased to know that Brian was able to do just that. We truly appreciate your kind words and recommendation of Kia of North Austin and are happy to know that you feel that way about the services provided. We hope to work with you again in the near future! Take care and safe travels.

February 12, 2022

Kia explained all the recommended maintenance issues and serviced my car quickly. They were also very good at arranging transportation home and back to the store. More

by BKORBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Feb 25, 2022 -

Kia of North Austin responded

Hello, We are beyond happy to hear that you were pleased with the service provided by Kia of North Austin. We appreciate your positive feedback as it helps us to improve. Working with you was our pleasure and we hope that you return soon! Thank you and take care.

February 12, 2022

Very nice looking facility, staff is cordial and accommodating, dog friendly, everyone working there seemed to be in a good mood More

by kypederson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian , Eugene Penberg
Feb 25, 2022 -

Kia of North Austin responded

Hi Ky, We appreciate your kind words regarding the facilities and staff at Kia of North Austin. We intend to provide our customers with a relaxing experience while their vehicle is being worked on. Your recommendation of our services makes us quite happy to hear about and we hope to get the chance to work with you again! Take care and safe travels.

February 11, 2022

The service department handled a number of manufacturer recalls, which were mostly software updates, efficiently. They also performed a multipoint safety check and recommended some work that was quite re More

by SNKEY3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier and scheduler, Eugene Penberg, Ben Klein
Feb 25, 2022 -

Kia of North Austin responded

Hello, We are pleased to learn that the service team at Kia of North Austin could manage to fix all of the manufactured recalls for your vehicle in an efficient manner. We want to be able to give our customers peace of mind knowing that their vehicle is safe to drive on the road. Thank you for your kind words and positive review, it is greatly appreciated. We hope to work again with you soon! Take care.

February 11, 2022

Mannie alway take of me and his customers service is excellent and he’s helpful of breaking down the detail of what my car need and I always leave a happy customer!!! More

by Keisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mannie
Feb 25, 2022 -

Kia of North Austin responded

Hi Keisha, On behalf of Mannie and the service team we are pleased to learn about your positive experience at Kia of North Austin. We are happy to have provided you with updates about your vehicle during its service and that you left a happy customer! We appreciated the opportunity to take care of you and your vehicle and hope to see you back! Thank you and take care.

February 11, 2022

Brian was my service advisor and was prompt in giving me the status of my vehicle and delivered it on time. More

by rgamezsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Feb 25, 2022 -

Kia of North Austin responded

Hello, On behalf of Brian we are pleased to learn about the prompt service provided by our team. Thank you for choosing Kia of North Austin as your preferred dealer. We hope to work again with you soon! Take care and safe travels.

February 10, 2022

Service area reps are friendly and personable. Always very courteous and keep me abreast of changes and wait time. More

by gaynelle1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Feb 25, 2022 -

Kia of North Austin responded

Hello, We are pleased to hear that the service area representatives were friendly and personable. We find that updating our customers throughout the service of their vehicle allows for improved communication. Thank you for providing the positive feedback and we hope to get the chance to work again with you soon! Take care.

February 10, 2022

Service advisor Shawn Chamberlin went above and beyond my expectations. We have 2 KIA , 1 optima 2012 and 2022 Carnival . Both serviced at Kia of North Austin. I have had some problems there before, but not More

by bgoutelon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlin, James Underwood
Feb 25, 2022 -

Kia of North Austin responded

Hello, We are very appreciative of your kind words and positive review regarding your recent visit to Kia of North Austin. On behalf of Shawn and the team, we are happy to know that both of your vehicle's services were simple and straightforward. We appreciate your business and we hope to work with you again in the near future! Take care and safe travels.

February 10, 2022

Amazing dealership I love this location they helped every step of the way! Love y’all More

by Smarie3342
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn , Eugene Penberg
Feb 25, 2022 -

Kia of North Austin responded

Hello, Thank you for choosing and trusting Kia of North Austin for your vehicle's needs. We are beyond happy to assist our community with open arms. We appreciate your positive review and hope to see you back here soon! Take care.

February 09, 2022

Very professional experience here. Service agent very knowledgeable and helpful towards my needs enjoyed visir More

by RENEEWHITE45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Wills Philyaw, Ben Klein
Feb 25, 2022 -

Kia of North Austin responded

Hi Renee, We pride ourselves on our knowledgeable staff that should be able to answer any questions that you may have. We are happy to hear that you enjoyed your visit to our dealership and we hope to work with you again in the near future. Stay safe and take care.

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