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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
798 Reviews
Call Service Center (512) 583-1900

798 Reviews of Kia of North Austin - Austin - Service Center

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March 02, 2022

Service mgr was excellent, kept me informed all the way thru. Waiting area was clean, comfortable, fully stocked! More

by Jackwolf32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Mar 08, 2022 -

Kia of North Austin responded

Jack, thanks for the great review about our service manager!

Mar 08, 2022 -

Kia of North Austin responded

Jack, thanks for the great review about our service manager!

Mar 08, 2022 -

Jackwolf32 responded

Great dealership from sales thru service!

February 28, 2022

I bought my Kia Soul here and always get it serviced here because of the convenience and excellent customer service. More

by jessep242
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel ? (Service dept)
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Mar 02, 2022 -

Kia of North Austin responded

Thanks for choosing Kia of North Austin, Jesse! We appreciate your patronage and look forward to seeing you again soon!

February 28, 2022

They initially refused to perform a recall, then did it poorly. It took three tries. More

by GREGORY3236
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arturo
Report | Print
Mar 02, 2022 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager.

February 27, 2022

The wait time was very good. Brian and Shawn are always courteous and professional. I usually don't like going to dealerships but Kia is kinda cool. Does Kia have a part time More

by marsha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn & Brian
Report | Print
Mar 02, 2022 -

Kia of North Austin responded

Thanks for the kind words, Marsha!

Mar 02, 2022 -

marsha responded

Kind words for a kind and professional staff. Can you tell me if Kia has part time work from home position for me? I have a pleasant voice on phone for scheduling and 20 years of filing and keeping track of files and customers inquiries and follow up

February 25, 2022

Eugene was extremely helpful! He explained all the services well and made sure to call me as soon as he got information. More

by mpdorsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hello, On behalf of Eugene we are more than happy to provide our customers with an explanation of the service being done to their vehicle. We are pleased to know that we were able to get you back on the road in a helpful manner. We hope that you come back in the near future! Take care.

February 25, 2022

Always a wonderful experience when dealing with the service and sale departments I am a customer for life. More

by ZAC.BROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hi Zac, We are happy to know that we could provide you with a wonderful experience during your visit to Kia of North Austin. Thank you for choosing us as your primary Kia dealer and we hope to see you back soon! Take care and safe travels.

February 24, 2022

It was a few days after our recent ice storm, all staff were welcoming and did a great service, I do have my "service soon" light still dinging, can I get that turned off, as my overall inspection was grea More

by SUNRISE-SK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maintenance techs, Eugene Penberg
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hello, We are so pleased to hear that our staff welcomed you with open arms and a positive overall service experience. As for the service light, we would be more than happy to take a look and see what we can do for you. Your business is greatly appreciated as we love to hear such positive feedback from our customers. We hope to see you again soon! Take care.

February 24, 2022

Great and friendly service. Best I’ve experienced in years. Great attention to details and satisfaction More

by garylooper
Recommend Dealer
Yes
Employees Worked With
Michael, Shawn, Eugene Penberg
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hi Gary, We greatly appreciate your kind words and positive feedback regarding your experience with Kia of North Austin. We are beyond grateful to know that we could provide you with the best service experience in years. Working with you was our pleasure and we hope to see you back again soon! Take care and safe travels.

February 24, 2022

Service supplied is great, staff is really helping you all the time and they are clear in regards of what vehicle needs. More

by JLopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Silva
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hello, We are so happy to hear about your positive experience during your visit to Kia of North Austin. Thank you for taking the time to leave us such positive feedback as it helps us continue to improve our customers' experience. Thank you for trusting our service team with your vehicle and we hope to work with you again! Take care.

February 24, 2022

Service people are really nice and kept me updated often. Did not take long and I was out in no time. More

by LINDASCOTTTXINFO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Feb 25, 2022 -

Kia of North Austin responded

Hi Linda, We are pleased to learn that the service provided here at Kia of North Austin was both prompt and communicative. We appreciate your kind words reflecting on your visit and we hope to work with you again in the future! Take care.

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