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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews
Call Service Center (512) 583-1900

805 Reviews of Kia of North Austin - Austin - Service Center

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March 06, 2022

Excellent customer service. Updates given on my automobile. Friendly service.. love car wash and vacuum More

by B54ARELLANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Mar 13, 2022 -

Kia of North Austin responded

Thanks for the recommendation and your kind words. We hope to see you again soon!

March 04, 2022

Great customer service in and out in timely manner. And great staff that helps out More

by Pearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel, Eugene Penberg
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Mar 08, 2022 -

Kia of North Austin responded

Thanks for the kind words, Pearl! We appreciate it!

Mar 08, 2022 -

Kia of North Austin responded

Thanks for the kind words, Pearl! We appreciate it!

March 04, 2022

The service man was very accommodating and very helpful! ! He was upbeat, caring and gave me quick service! It is often difficult to find service men whom would give a woman their extra time and answer all o More

by BFRANKLIN_TX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name?! He is a Steelers football 🏈 fan!!, Eugene Penberg
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Mar 08, 2022 -

Kia of North Austin responded

Hello, thanks so much for the kind words! We aim to ensure that every client has all questions answered after every visit at Kia of North Austin. Feel free to reach out to any member of our team if we can assist you in the future. Safe travels and thanks for choosing us for your vehicle needs!

Mar 08, 2022 -

Kia of North Austin responded

Hello, thanks so much for the kind words! We aim to ensure that every client has all questions answered after every visit at Kia of North Austin. Feel free to reach out to any member of our team if we can assist you in the future. Safe travels and thanks for choosing us for your vehicle needs!

March 03, 2022

Amazing customer service! Can't recommend the service department enough. Shawn is awesome! Appreciate the good work and constant updates. Y'all are the best! More

by JR Cortez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn, Eugene Penberg, Ben Klein
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Mar 08, 2022 -

Kia of North Austin responded

JR, thanks for the great review about our service department and Shawn!

Mar 08, 2022 -

Kia of North Austin responded

JR, thanks for the great review about our service department and Shawn!

March 03, 2022

Bought my vehicle here and I have it serviced here. Never want to go anywhere else. Brian Hall in service is excellent as is the timeliness of the service. Got my vehicle back nice and clean. Outstandi More

by Pepe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall
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Mar 08, 2022 -

Kia of North Austin responded

Pepe, thank you for the five-star feedback! We'll be sure to pass this along to Brian!

Mar 08, 2022 -

Kia of North Austin responded

Pepe, thank you for the five-star feedback! We'll be sure to pass this along to Brian!

March 03, 2022

I like the personalized service in the device center. I was also able to talk with my salesman. More

by JNI3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Griles
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Mar 08, 2022 -

Kia of North Austin responded

So happy to hear our service team is always able to help!

Mar 08, 2022 -

Kia of North Austin responded

So happy to hear our service team is always able to help!

March 03, 2022

W/oil change KIA used to vacuum cars BUT I guess you don’t. Hhmmm, Charge more do less! More

by CDTHATCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Mar 08, 2022 -

Kia of North Austin responded

Thank you for your review!

Mar 08, 2022 -

Kia of North Austin responded

Thank you for your review!

March 02, 2022

Service mgr was excellent, kept me informed all the way thru. Waiting area was clean, comfortable, fully stocked! More

by Jackwolf32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Mar 08, 2022 -

Kia of North Austin responded

Jack, thanks for the great review about our service manager!

Mar 08, 2022 -

Kia of North Austin responded

Jack, thanks for the great review about our service manager!

Mar 08, 2022 -

Jackwolf32 responded

Great dealership from sales thru service!

February 28, 2022

I bought my Kia Soul here and always get it serviced here because of the convenience and excellent customer service. More

by jessep242
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel ? (Service dept)
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Mar 02, 2022 -

Kia of North Austin responded

Thanks for choosing Kia of North Austin, Jesse! We appreciate your patronage and look forward to seeing you again soon!

February 28, 2022

They initially refused to perform a recall, then did it poorly. It took three tries. More

by GREGORY3236
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arturo
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Mar 02, 2022 -

Kia of North Austin responded

Hello, Our team at Kia of North Austin strives to provide a five-star experience for every client, every time. I’d like to learn more about your recent visit since it sounds like we missed the mark. Please reach out to me at your earliest convenience at johnsheeks@lithia.com. I look forward to speaking with you soon and resolving this issue. Thank you, John Sheeks, Fixed Operations Manager.

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