Kia of North Austin - Austin - Service Center

Needed a catalytic converted during a world wide shortage. Had to wait a while but they came through and will enable the inspection of my Soul and therefore its continued use. shortage. Had to wait a while but they came through and will enable the inspection of my Soul and therefore its continued use. More

Michael (my service rep) was knowledgeable, friendly, and courteous. He constantly kept me informed of what was going on with my warranty work. He arranged for everything, including my Lyft ride to get (an courteous. He constantly kept me informed of what was going on with my warranty work. He arranged for everything, including my Lyft ride to get (and return) my rental car. I have dealt with many service reps and Michael is an outstanding customer relationship person. Other reps could learn from him. It's because of him, that I would have no concerns about returning to Kia of North Austin. More

Fast friendly efficient. Very competent and just plain nice people! Only problem for us is how far we need to go to get to them Very competent and just plain nice people! Only problem for us is how far we need to go to get to them More

Wonderfully fast, efficient and transparent service! The customer care team called me promptly with updates on my vehicle in a friendly and courteous manner. I’m always impressed with their coffee sel The customer care team called me promptly with updates on my vehicle in a friendly and courteous manner. I’m always impressed with their coffee selection in the customer waiting area. One time I needed a new battery, it wasn’t under warranty, but the service rep was generous enough to comp the battery on behalf of my loyalty to the dealership. His customer service went above and beyond and as a result, I continue utilizing North KIA for quarterly service. More

Great service as usual. Michael was very good at keeping me up to date about status of work being done. Michael was very good at keeping me up to date about status of work being done. More

They were friendly and very helpful. They also gave me an individual ride home and back when the car was ready. That was awesome. Big plus the car was washed free of charge. Great servic They also gave me an individual ride home and back when the car was ready. That was awesome. Big plus the car was washed free of charge. Great service!!! More

Exemplary customer service rep, very helpful explaining everything in depth as well as taking time to answer all questions. everything in depth as well as taking time to answer all questions. More

Friendly service, clean waiting room. Easy to make an appointment. Service performed as expected - and in a reasonable amount of time. Easy to make an appointment. Service performed as expected - and in a reasonable amount of time. More

I would love to express my gratitude for excellent service, kindness and professionalism. My husband and I are always treated like royalty. Each time I go to the dealership I feel like home. There was service, kindness and professionalism. My husband and I are always treated like royalty. Each time I go to the dealership I feel like home. There was a misunderstanding about the time of our appointment for oil change. But the service advisor Brian found us a spot for the same day. And we left after an amazing experience and a friendly conversation. Employees of Kia of North Austin always take care of their customers. Thank you again. More

Great people to work with, helpful with my repairs. Car came back very clean as well! Car came back very clean as well! More