Back

Kia of North Austin - Austin - Service Center

Austin, TX

4.9
853 Reviews

853 Reviews of Kia of North Austin - Austin - Service Center

Sort by
February 25, 2025

The Service Department is the BEST! I will not trust my vehicle to anyone else! They let me know every step of my repairs and were fast, special thank you to Daniel Epstein! More

by starrbella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 26, 2025 -

Kia of North Austin responded

We're delighted to hear that our Service Department at Kia of North Austin earned your trust and kept you informed throughout the repair process. Thank you for recognizing Daniel's efforts, and we look forward to assisting with any future needs!

February 18, 2025

Carlos and the service department at Kia of North Austin are the best service department of any dealership in Texas! More

by CLARKRYANPATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 19, 2025 -

Kia of North Austin responded

We're delighted to hear that Carlos and our service department impressed you at Kia of North Austin! Thank you for the fantastic feedback. We look forward to serving you again in the future!

February 16, 2025

This dealership, in my experience, was top notch. The Service Department associates were eager to help in any way from the moment I drove in to the time I picked up my vehicle when ready. They were v More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department, Daniel
Feb 17, 2025 -

Kia of North Austin responded

Mary, we're delighted to hear that our Service Department at Kia of North Austin provided you with such a positive experience. Thank you for your kind words and support!

February 15, 2025

The service technicians do a good job and the waiting room is clean. The prices are a bit high but things are explained well. More

by cfkontak
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sascha
Feb 17, 2025 -

Kia of North Austin responded

Thank you for your feedback! We're glad to hear that our service technicians and clean waiting room made a positive impression at Kia of North Austin. We appreciate your understanding regarding pricing, and we're always here to ensure everything is explained clearly.

February 12, 2025

Very honest, caring and helpful dealership. No matter who I talked to or when, everyone was eager to help and kind. More

by Brooklyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos and Daniel in service
Feb 12, 2025 -

Kia of North Austin responded

We're delighted to hear that you had such a positive experience with our team at Kia of North Austin! It's wonderful to know everyone was eager and kind in assisting you. Thank you for sharing your feedback!

February 07, 2025

always a pleasure visiting getting my car serviced by my local Kia, from the front desk to the technicians, everything is always on point. Thank you for all you do! More

by fiend_bonsais.0b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlin
Feb 07, 2025 -

Kia of North Austin responded

We're delighted to hear that your service visits at Kia of North Austin have been consistently positive! Our team is dedicated to providing top-notch experiences, and we appreciate your kind words. Thank you for choosing us!

February 07, 2025

I GOT SCREWED by KIA! My experience with Kia up until 2.5 years ago was fairly good. I was taking my car in for regular maintenance and oil changes. I have records to prov More

by Reneedelacruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service people
Feb 10, 2025 -

Kia of North Austin responded

Renee, I’m sorry to hear about your frustration with this situation. We understand how important your vehicle is to you, and we regret that you're feeling this way. Customer satisfaction is a priority for us, and we want to address any concerns you may have. Please reach out directly so we can discuss this further and see how we can assist you. Thank you, Cody Webster - Service Manager codywebster@lithia.com

February 05, 2025

Deja was so great and helpful. I will be back again for my service and repairs More

by Frowns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
Feb 05, 2025 -

Kia of North Austin responded

Thank you for your kind review! We're so glad to hear that Deja provided great service and assistance. We look forward to seeing you again for your future service at Kia of North Austin!

January 30, 2025

I would like to see customers be able to give a review score to the engineer, and the review score be open to customers, so that customers have a choice in which engineer they trust, and also so that engi More

by Sangyun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Jan 31, 2025 -

Kia of North Austin responded

Sangyun, thank you for your feedback and suggestion! We're glad to hear you're satisfied with Daniel Epstein's service at Kia of North Austin. We'll definitely take your idea into consideration as we strive to enhance our customer experience.

January 27, 2025

Excellent service appointment with the team at North Austin Kia. I was in and out and they clearly communicated everything that was happening in real time. This service team always goes above and beyond More

by ezrastanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in Service
Jan 27, 2025 -

Kia of North Austin responded

Ezra, we're delighted to hear that our service team at Kia of North Austin provided you with an excellent experience. Thank you for your recommendation and support!