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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews
Call Service Center (512) 583-1900

805 Reviews of Kia of North Austin - Austin - Service Center

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September 26, 2023

Cody was incredibly helpful and great to work with. While I was having difficulty at other locations, Cody was quick, had great customer service, and was apologetic for the troubles and found quick sol More

by angelique.calvillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 24, 2023

Took awhile to get appt. However, when we brought the car in they finished in a very timely manner. More

by Camoxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick in service dept.
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September 23, 2023

They are thorough . They also provide LYFT services so that I was able to go home and wait!!! More

by sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
September 21, 2023

I enjoy bringing my car to Kia of north Austin. The prices could come down a bit but the quality of service is unmatched. More

by deroco321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bailey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Thompson, Jason Bertola
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Sep 22, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your service with us was a wonderful experience. We hope to see you again soon.

September 19, 2023

This was the worst experience we ever had for a service department.They replaced the power steering pump when come to find out it was actually the crank shaft pulley. Paid $1300.00 and now they want anothe More

by kitalouita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kalani Asido, Derek Jackson, Shawn
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Sep 20, 2023 -

Kia of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 21, 2023 -

kitalouita responded

Thank you, patiently waiting for your response.

Sep 27, 2023 -

Kia of North Austin responded

Thank you for your feedback about the inconvenience you've endured, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com

Oct 15, 2023 -

kitalouita responded

I'm sorrY this review on Kia of SOUTH Austin was a mistake. It was suppose to be Kia of NORTH Austin. My. Apologies...

September 15, 2023

congratulations, excellent customer service, incredible communication. Because I was Hispanic, they treated me the best. More

by moliacos20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Sep 15, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was an excellent experience. We hope to see you again here at Kia of North Austin.

September 08, 2023

Daniel was great! Car was in and out in no time with all needs met!!! More

by MikeysGal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Report | Print
Sep 11, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Kia of North Austin.

September 05, 2023

Dealership - excellent Service - excellent, no after service problems encountered Waiting area - clean and comfortable Purchased vehicles at this dealership and been using the service department si More

by Arturo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Schuller Sorento) Carlos Areizaga (Niro)
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Sep 06, 2023 -

Kia of North Austin responded

Hi Arturo, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again here at Kia of North Austin.

August 30, 2023

Daniel the service advisor is awesome if you have to have service done go see him. More

by Nealestes40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel service
Report | Print
Aug 31, 2023 -

Kia of North Austin responded

Hi Neal, Thank you for the review. We are glad your time with us was an awesome experience. We hope to see you again here at Kia of North Austin.

August 17, 2023

Great experience Daniel did a great job on updates and explanations Appreciate making this a stress free experience More

by Threewc75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Report | Print
Aug 18, 2023 -

Kia of North Austin responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Kia of North Austin.

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