Kia of North Austin - Austin - Service Center

This was the worst experience we ever had for a service department.They replaced the power steering pump when come to find out it was actually the crank shaft pulley. Paid $1300.00 and now they want anothe department.They replaced the power steering pump when come to find out it was actually the crank shaft pulley. Paid $1300.00 and now they want another $1300.00 to replace the crank shaft pulley. This all started in April. It is now September and our vehicle still sits there at the kia service depaertment. I have filed a compliant with the better business Bureau and they answered my first letter but when I responded stting the evidence they never did respond again. They should of checked the crank shaft pulley before they went and replaced the power steering pump, but they didn"t. So my car still sits there. Not answering the Better Business Bureau just shows they know they were wrong. More

congratulations, excellent customer service, incredible communication. Because I was Hispanic, they treated me the best. communication. Because I was Hispanic, they treated me the best. More

Daniel was great! Car was in and out in no time with all needs met!!! Car was in and out in no time with all needs met!!! More

Dealership - excellent Service - excellent, no after service problems encountered Waiting area - clean and comfortable Purchased vehicles at this dealership and been using the service department si service problems encountered Waiting area - clean and comfortable Purchased vehicles at this dealership and been using the service department since ~2017 More

Daniel the service advisor is awesome if you have to have service done go see him. service done go see him. More

Great experience Daniel did a great job on updates and explanations Appreciate making this a stress free experience explanations Appreciate making this a stress free experience More

Service was excellent. Service rep kept me informed throughout the process and provided clear explanations with options for resolving the issues. Service rep kept me informed throughout the process and provided clear explanations with options for resolving the issues. More

Patric did a fantastic job! He was very friendly and got everything done quickly. Highly recommend! He was very friendly and got everything done quickly. Highly recommend! More

This place takes care of its customers. The service department is awesome and does what it says it will do! Carlos was our point person this time and he was present, listened, professional, The service department is awesome and does what it says it will do! Carlos was our point person this time and he was present, listened, professional, and made sure all our service needs were taken care of. We love this place and will continue having our KIA serviced here. It's an hour drive from our home but worth every minute. Thank you Carlos! More

Patrick did an amazing job! He was very attentive and demonstrated excellent service! My car was ready long before it was due to be ready. Communication was excellent! He was very attentive and demonstrated excellent service! My car was ready long before it was due to be ready. Communication was excellent! More