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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
798 Reviews
Call Service Center (512) 583-1900

798 Reviews of Kia of North Austin - Austin - Service Center

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September 30, 2023

The staff is terrific, and identifying the work needed is very transparent/clear. I will continue to come back in the future. More

by kevinohare74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick McCarthy
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Oct 02, 2023 -

Kia of North Austin responded

Terrific and transparent are both words we LOVE to see here at Kia of North Austin! We appreciate your support and look forward to seeing you in the future. Safe travels until then!

September 30, 2023

Kia North Austin was a Great Experience! Service was prompt and efficient! Didn't take long at all. More

by sparklewindowsusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick McCarthy
Report | Print
Oct 02, 2023 -

Kia of North Austin responded

Thanks for choosing Kia of North Austin! Our expert technicians always strive to provide the most reliable and efficient service possible, so we are glad to hear we hit the mark for you. Be sure to come back and see us again for your future automotive needs!

September 27, 2023

Friendly and professional; I really appreciate the service at this location. I also appreciate the snack tray! More

by rmcgrudiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the service person’s name
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Sep 27, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was a friendly and professional experience. We hope to see you again here at Kia of North Austin.

September 26, 2023

Cody was incredibly helpful and great to work with. While I was having difficulty at other locations, Cody was quick, had great customer service, and was apologetic for the troubles and found quick sol More

by angelique.calvillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 24, 2023

Took awhile to get appt. However, when we brought the car in they finished in a very timely manner. More

by Camoxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick in service dept.
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September 23, 2023

They are thorough . They also provide LYFT services so that I was able to go home and wait!!! More

by sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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September 21, 2023

I enjoy bringing my car to Kia of north Austin. The prices could come down a bit but the quality of service is unmatched. More

by deroco321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bailey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Thompson, Jason Bertola
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Sep 22, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your service with us was a wonderful experience. We hope to see you again soon.

September 19, 2023

This was the worst experience we ever had for a service department.They replaced the power steering pump when come to find out it was actually the crank shaft pulley. Paid $1300.00 and now they want anothe More

by kitalouita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kalani Asido, Derek Jackson, Shawn
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Sep 20, 2023 -

Kia of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 21, 2023 -

kitalouita responded

Thank you, patiently waiting for your response.

Sep 27, 2023 -

Kia of North Austin responded

Thank you for your feedback about the inconvenience you've endured, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com

Oct 15, 2023 -

kitalouita responded

I'm sorrY this review on Kia of SOUTH Austin was a mistake. It was suppose to be Kia of NORTH Austin. My. Apologies...

September 15, 2023

congratulations, excellent customer service, incredible communication. Because I was Hispanic, they treated me the best. More

by moliacos20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Sep 15, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was an excellent experience. We hope to see you again here at Kia of North Austin.

September 08, 2023

Daniel was great! Car was in and out in no time with all needs met!!! More

by MikeysGal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Report | Print
Sep 11, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Kia of North Austin.

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