Kia of North Austin - Austin - Service Center

Excellent communication! They sent me a video with captions via text to demonstrate what's going on with my car while I was at home. They sent me a video with captions via text to demonstrate what's going on with my car while I was at home. More

Friendly team, comfortable lobby, and the ladies room was exceptionally spotless! Well done, will return for future service. exceptionally spotless! Well done, will return for future service. More

The service is great and all the service workers are amazing friendly they have great snacks and accommodation I will definitely recommend to anyone amazing friendly they have great snacks and accommodation I will definitely recommend to anyone More

Vardasha was so awesome! I had to bring my vehicle back after I left (from the first issue being repaired) due to a noise that wasn't there before. Turned out it was just a l I had to bring my vehicle back after I left (from the first issue being repaired) due to a noise that wasn't there before. Turned out it was just a leaf vibrating in the a/c. When I came back, they quickly took care of it with no hesitation at all. All with smiles on their faces! It was a great experience, and I'm thankful Vardasha was so kind. 10/10 Would recommend! More

They go above and beyond to help you. Great people and great customer service care. Great people and great customer service care. More

Extremely disappointed with how they have handled my vehicle at this point (if you can call it that). Kevin Fox has been my service rep for the last 2 weeks and I haven't received any follow up outside vehicle at this point (if you can call it that). Kevin Fox has been my service rep for the last 2 weeks and I haven't received any follow up outside of myself calling in. My vehicle has been in their yard for 5 weeks due to engine issues, scheduled maintenance was for 3/25. However, they did not look into my vehicle until 4/1 after I've called them on 3/28, confirming they have not looked at my vehicle yet. They finally TEXTED me that they would open a Techline due to the powertrain warranty but again, I had to call them on 4/7 to get the direct line to Kia. I've called the customer care via Kia and they have confirmed there is no Techline ticket for my vehicle, in which THEY will have to reach out to the dealership at this point. I had extremely high quality service from Daniel Epstein, who is their saving grace with this review but Carlos, Shawn, Cody/Cory, and Kevin's lack of PROMISED follow up is why I am leaving this review. Schedule with Daniel is the only thing I recommend if you have to go to this local at this point. More

I am truly impressed with my whole experience with Kia. From purchasing a new car to having my first oil change service and being called back for a recall. I love the transparency, the kindness, and how pu From purchasing a new car to having my first oil change service and being called back for a recall. I love the transparency, the kindness, and how punctual they are with the amount of time they say it will take to get a service done. They have free drinks and snacks and truly welcome you. And to top it off, they even give a complimentary car wash at the end of every service. I left there feeling like, "Wow, what a great company." Everyone works well together and does their part well. More

Carlos at Kia North Austin was so awesome. I was from out of state and had bad experience with another Kia dealership. He got me in straight away. They sent me video on car and what needed to I was from out of state and had bad experience with another Kia dealership. He got me in straight away. They sent me video on car and what needed to be done. They had it ready and cleaned by that Saturday am. They got me safely back on the road again. They were so professional and did a great job!!!! Thank North Austin Kia and Carlos!!!!! You are AWESOME!! Mari S./Wyoming More

They worked with me to make sure my repair work was done under the warranty. under the warranty. More

Nothing but great service. They make me feel like I have good friends working at Kia North. Daniel Epstein in particular is a great asset for this Company, he always makes me f They make me feel like I have good friends working at Kia North. Daniel Epstein in particular is a great asset for this Company, he always makes me feel confident abour any questions or concerns. I don’t want to exclude the rest of the crew, they all give excellent service as well. More