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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
805 Reviews

805 Reviews of Kia of North Austin - Austin - Service Center

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November 21, 2024

They saw us early thanks for all you do we appreciate you guys so much More

by jessicasage801
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 21, 2024 -

Kia of North Austin responded

Jessica, thank you for the wonderful review! We're so glad we could assist you early and that you appreciate our team at Kia of North Austin. We look forward to serving you again!

November 16, 2024

The dealership was clean and the garage was in good order. I got in and out in estimated time. Very pleasant individuals working. More

by klbgrandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Areizaga, Joe Nanez
Nov 18, 2024 -

Kia of North Austin responded

We're delighted to hear that you had a smooth and pleasant experience at Kia of North Austin! Our team takes pride in maintaining a clean environment and efficient service. Thanks for sharing your feedback!

November 13, 2024

Good customer attention. I feel comfortable asking him few questions about my car and if he can check on it. More

by chikismartinez84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 13, 2024 -

Kia of North Austin responded

Hello! We're glad to hear you felt comfortable with our team at Kia of North Austin! We're always here to help and answer any questions about your car. Thanks for the review and come again soon!

November 12, 2024

I still love my Kia, but today the service desk really let me down. I went in to let them know that someone there (Cody) had finally figured out what was causing my key fobs to fail when trying to open th More

by fred.guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos, Zach, Shawn, Kevin
Nov 15, 2024 -

Kia of North Austin responded

Hello, Thank you for taking the time to leave us a review. It's disappointing to hear about your recent experience with our service desk. We strive for attentive and efficient customer service, so it's concerning that you felt overlooked during your visit. Your feedback is important, and we'd like the opportunity to address this situation directly. Please feel free to reach out at your convenience so we can make things right for you. Thank you, Cody Webster - Service Manager - codywebster@lithia.com

November 11, 2024

Kevin was amazing and was updating us every step of the way. We were offered snacks and beverages as well! More

by Krystleavery94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 13, 2024 -

Kia of North Austin responded

We're happy to hear that Kevin provided such attentive service at Kia of North Austin. Come see us again in the future!

November 10, 2024

Excellent customer service and organized environment and appointments. I would recommend it for convenience, not for pricing. More

by mazzarri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Nov 11, 2024 -

Kia of North Austin responded

Thank you for highlighting the excellent customer service and organization at Kia of North Austin! We appreciate your recommendation and feedback on pricing. If there's anything else we can do to enhance your experience, please let us know!

November 09, 2024

They were very helpful in getting ne in and out on my first service visit. They were backlogged and I was on my lunch break. They also took initiative to check on the status of my car. I watch the servic More

by Majestiic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm so sorry..I don't remember anyone's name!
Nov 11, 2024 -

Kia of North Austin responded

We're happy to hear that your first service visit at Kia of North Austin was a pleasant experience! It's great to know our team could accommodate you efficiently during your lunch break. Thank you for sharing this feedback, and we look forward to serving you again in the future!

November 07, 2024

Estimated wait for oil change due to the amount of people in line was close to 3 hours. They were able to service and complete my car around an hour. This included a few recommendations like wipers and cabin More

by dalarson72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Schuller
Nov 08, 2024 -

Kia of North Austin responded

Hello! We're delighted to hear that our team at Kia of North Austin exceeded your expectations with a quicker-than-expected service! It's great to know you appreciated the thorough inspection and recommendations. Thank you for choosing us, and we look forward to serving you again in the future!

November 06, 2024

Appreciate the help I got this weekend. Everything was smooth and easy from start to finish More

by Jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn, Daniel
Nov 07, 2024 -

Kia of North Austin responded

Hello! Thanks for letting us know that you had a great experience with our team at Kia of North Austin. We hope to see you again!

November 04, 2024

Prompt and excellent attention. Really friendly and kind. No complains in the service . I like it. More

by ferblond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Nov 05, 2024 -

Kia of North Austin responded

Hello! Thanks for letting us know that you had a great experience with our team at Kia of North Austin. We hope to see you again!

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