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Kia of North Austin - Austin - Service Center

Austin, TX

4.9
886 Reviews

886 Reviews of Kia of North Austin - Austin - Service Center

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July 12, 2025

I have bought 3 Kia’s in the last 11 years from Kia of North Austin. A dealership with integrity and fairness. I have always used their World Class service department. More

by LAROLOGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danial Epstein, Service
Jul 14, 2025 -

LAROLOGON responded

Kia of North Austin tops Mercedes and BMW in service.

Jul 15, 2025 -

Kia of North Austin responded

Thank you for your years of loyal business! We are thrilled to have you as a happy customer and truly appreciate your continued support. Hearing that Kia of North Austin tops Mercedes and BMW in service means the world to us. We look forward to providing you with excellent service for many more years to come!

July 10, 2025

Excellent service. Oil changes cheaper after 1:30. Don’t like these “quick” surveys. Especially when sent to antisocial media. More

by verdantsunrisellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor and mechanics
Jul 10, 2025 -

Kia of North Austin responded

We are pleased that you are happy with our service and offers! Thank you for your business and review of Kia of North Austin.

July 09, 2025

Carlos, Deja, and the guys at the service department at Kia of North Austin are the greatest! More

by CLARKRYANPATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
Jul 10, 2025 -

Kia of North Austin responded

Thank you for the awesome review! We're thrilled to hear that Carlos, Deja, and the rest of the service team took great care of you. We truly appreciate your kind words and look forward to seeing you again at Kia of North Austin!

July 04, 2025

Outstanding employees always friendly and courteous. Worth the extra time to drive to your dealership More

by lhampson75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Jul 07, 2025 -

Kia of North Austin responded

It means a lot to hear this great feedback! Thank you for choosing Kia of North Austin and for sharing your support online. Have a wonderful day!

July 03, 2025

Visited for recall service and oil change. Process was straightforward, staff handled both services adequately. Standard dealership experience More

by Ranadeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Chinchilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vardasha wells
Jul 03, 2025 -

Kia of North Austin responded

Ranadeep, thank you for your confidence in our team! While it is standard for us to deliver straightforward, efficient service, we appreciate your business and hope to welcome you back to Kia of North Austin in the future.

June 28, 2025

I was lied to by Kia of North Austin. I called ahead and was told they’d appraise my car as long as it ran. I show up, and Joe Constancio who claims to be the store manager tells me to “g More

by Polilrich1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Constancio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Kia of North Austin responded

Thank you for sharing your concerns and bringing this to my attention. I'm very sorry to hear about your recent experience. This is not how we want anyone to feel after visiting our dealership. We take feedback like this seriously and would appreciate the opportunity to look into the situation further and make things right. Please feel free to reach out to me directly at behnamshahvandi@lithia.com so we can discuss this in more detail. Sincerely, Behnam Shahvandi General Sales Manager

June 24, 2025

Had my vehicle serviced here and received great service and advise. Co-ordination of advisor and me was the highlight. More

by Girish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vardisha
Jun 25, 2025 -

Kia of North Austin responded

Girish, we're delighted to hear that the service and coordination with your advisor at Kia of North Austin made a positive impression. Thank you for choosing us!

June 21, 2025

Kia of North Austin continues to exceed my expectations of what a car dealership can be. Courtesy, professionalism and attention to detail at a level I have not experienced at any other in my seventy two y More

by Biguntx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department staff
Jun 23, 2025 -

Kia of North Austin responded

Thank you for sharing your wonderful experience with Kia of North Austin! We're delighted to hear that our team's courtesy, professionalism, and attention to detail have made such a positive impression. We look forward to serving you again in the future!

June 16, 2025

Always attentive and cordial. They explain everything in detail and without judgement. The respect my time by keeping my appointment times. More

by roseann.rossiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja - service tech
Jun 16, 2025 -

Kia of North Austin responded

Roseann, thank you for highlighting the attentive and respectful service at Kia of North Austin. We're delighted to hear that our team meets your expectations with detailed explanations and punctuality!

June 12, 2025

I brought my KIA Seltos to KIA North Austin for its routine service. It’s so nice how easy it is to make an appointment and know that my Seltos is gettting such great service. Vardasha Wells, the Servi More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vardasha Wells
Jun 12, 2025 -

Kia of North Austin responded

Frank, we're delighted to hear that Vardasha and Hannah provided such excellent service during your visit at Kia of North Austin. It's wonderful knowing you feel well taken care of with both routine maintenance and any questions about your Seltos. Thanks for trusting us with your vehicle!

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