Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Kia of North Austin - Austin - Service Center
Austin, TX
828 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
828 Reviews of Kia of North Austin - Austin - Service Center
Sort by
February 07, 2025
I GOT SCREWED by KIA! My experience with Kia up until 2.5 years ago was fairly good. I was taking my car in for regular maintenance and oil changes. I have records to prov My experience with Kia up until 2.5 years ago was fairly good. I was taking my car in for regular maintenance and oil changes. I have records to prove this. In the summer of 2022, I found out that KIA FAILED to put oil in my car at a routine oil change back in FEB of the same year. Suspiciously right after the powertrain warranty ended. (strike one). I had KIA inspect the vehicle and they REPLACED the entire engine with a new one, free of charge, much to my surprise. Fast forward 2.5 years later, and they are telling me my engine requires $4100 worth of work because of RUSTED BROKEN DOWN parts in my NEW engine that is no longer under the 1 year warranty (strike two). I called the service department and asked if it made sense that a brand new engine would have these problems after just 2 years..... DOES it logically make SENSE that we would be where we are today if you gave me a new engine like you said you did back in 2022? His answer, "I've seen it happen..." I can't help but wonder...Do you do this to people all the time??? (strike 3). I'm no car expert but you can see how they've treated me and come to your own conclusions. Now, my family has to scramble to purchase another vehicle. I struck out.... More
by Reneedelacruz
Employees Worked With
service people
February 07, 2025
always a pleasure visiting getting my car serviced by my local Kia, from the front desk to the technicians, everything is always on point. Thank you for all you do! local Kia, from the front desk to the technicians, everything is always on point. Thank you for all you do! More
by fiend_bonsais.0b
Employees Worked With
Shawn Chamberlin
January 30, 2025
I would like to see customers be able to give a review score to the engineer, and the review score be open to customers, so that customers have a choice in which engineer they trust, and also so that engi score to the engineer, and the review score be open to customers, so that customers have a choice in which engineer they trust, and also so that engineers can compete with each other to provide quality service. * I am satisfied with Daniel Epstein. I will put my next service to him. More
by Sangyun
Employees Worked With
Daniel Epstein
January 27, 2025
Excellent service appointment with the team at North Austin Kia. I was in and out and they clearly communicated everything that was happening in real time. This service team always goes above and beyond Austin Kia. I was in and out and they clearly communicated everything that was happening in real time. This service team always goes above and beyond and I cannot recommend this dealer enough. More
by ezrastanton
Employees Worked With
Kevin in Service
January 27, 2025
Deja Was real help with everything , called me too make sure everything was good , and when I got there she made me feel welcomed and making sure too come back next time. sure everything was good , and when I got there she made me feel welcomed and making sure too come back next time. More
by Moralesalex349
Employees Worked With
Deja
January 25, 2025
Always helpful, professional and friendly. Service is always quick 🙂 although without an appointment it took a little longer. Thank you. Service is always quick 🙂 although without an appointment it took a little longer. Thank you. More
by smbrown62
Employees Worked With
Carlos was wonderful.
January 17, 2025
Kevin provided detailed information regarding my services. Amazing customer service. I will be contacting him for further assistance. Thank you ! services. Amazing customer service. I will be contacting him for further assistance. Thank you ! More
by Shanda Pena
Employees Worked With
Kevin
