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Kia of North Austin

Austin, TX

4.8
2,109 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,109 reviews

April 28, 2022

Kia of N. Austin once again goes above and beyond. The staff is friendly and outgoing and the dealership is impeccable. We’ve never had an experience like this More

by ezrastanton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg, Jamie Griles
May 04, 2022 -

Kia of North Austin responded

Hello, it is great to learn our Kia of North Austin team provided you with a five-star experience. We truly appreciate your time and business. Please come back and see us again anytime in the future.

April 27, 2022

Willis the salesman was great. Everything went pretty quick. The finance was great also just can’t remember his name but he was quick and helpful. I would definitely Recommend this More

by Grantonya1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
May 04, 2022 -

Kia of North Austin responded

Hi, thank you for your great five-star review and taking the time to visit our Kia of North Austin team. We truly appreciate your high rating and business. Our team hopes to see you again in the future.

April 27, 2022

He took great care of us and helped us buy the car. He is very friendly, solution oriented person who helps his customers to the end and I would definitely recommend buying a car from him. Thanks for More

by bd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh from Finance dept: 5 stars! Thank you for being friendly to us. , Wills Philyaw
May 04, 2022 -

Kia of North Austin responded

Hi, thank you for your great five-star review and taking the time to visit our Kia of North Austin team. We truly appreciate your high rating and business. Our team hopes to see you again in the future.

April 27, 2022

After being held hostage and over charged above MSRP because they can. They failed to give me my military discount. Then to top everything off I proved the paperwork for my Disabled Veteran plates and t More

by kapssg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Service dept, Ivan Rodriguez
May 04, 2022 -

Kia of North Austin responded

Hello, Thank you for taking the time to alert us of your recent experience with our team. Every customer who presents us an opportunity to earn their business deserves first-class treatment. Your experience is regrettable, and we would like the opportunity to learn from it to better serve future customers. When you are free, please contact me at the number below so we can discuss your experience in more detail. Ben Klein benklein@lithia.com General Manager

May 05, 2022 -

kapssg responded

Ben, I have called you 2 different times last week and you were unavailable, so I left you 2 messages. I stopped by Friday 29 APR in the afternoon. As I stated in our email exchanges to pick up the regular license plates and you weren't in or available. I did get one return call this week from Jason one of your managers and he left a message to discuss what you had said in your emails. I returned his call and per your emails and his verbal response while talking, will correct the Military discount. I fixed the license plates issue yesterday.

April 26, 2022

really cares about the customer, friendly and helpful also. I enjoyed my time here at the dealership More

by Stormyweather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wills Philyaw
May 06, 2022 -

Kia of North Austin responded

Hi, thank you for your great five-star review and taking the time to visit our Kia of North Austin team. We truly appreciate your high rating and business. Our team hopes to see you again in the future.

April 24, 2022

Fast and efficient service, will definitely be coming back to get my vehicle serviced here again More

by mtz_al.14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel , Eugene Penberg
May 04, 2022 -

Kia of North Austin responded

Hi, thank you for your great five-star review and taking the time to visit our Kia of North Austin team. We truly appreciate your high rating and business. Our team hopes to see you again in the future.

April 24, 2022

From the moment we walked in everyone was so friendly and inviting! Shane and Joshua were amazing! I appreciate them for all their help, for answering all my questions & making sure I fully understood everyt More

by QJoseph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua (in Finance), Shane (in sales)
May 04, 2022 -

Kia of North Austin responded

Hi, thank you for your great five-star review and taking the time to visit our Kia of North Austin team. We truly appreciate your high rating and business. Our team hopes to see you again in the future.

April 23, 2022

Made the whole process simple and easy! Also fun people to work with, would buy from them again! More

by erika
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destinie Smith, Wills Philyaw
May 04, 2022 -

Kia of North Austin responded

Hey Erika, thank you for your great five-star review and taking the time to visit our Kia of North Austin team. We truly appreciate your high rating and business. Our team hopes to see you again in the future.

April 19, 2022

Needed a catalytic converted during a world wide shortage. Had to wait a while but they came through and will enable the inspection of my Soul and therefore its continued use. More

by Blfsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlin
May 04, 2022 -

Kia of North Austin responded

Hi, thank you for your great five-star review and taking the time to visit our Kia of North Austin team. We truly appreciate your high rating and business. Our team hopes to see you again in the future.

April 16, 2022

Michael (my service rep) was knowledgeable, friendly, and courteous. He constantly kept me informed of what was going on with my warranty work. He arranged for everything, including my Lyft ride to get (an More

by Al H.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Webb
May 04, 2022 -

Kia of North Austin responded

Hi Al, thanks for taking the time to leave our team such a kind review! Michael works hard and he will be delighted to hear your feedback.

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