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Kia of North Austin
Austin, TX
2,107 Reviews
Our WHY-
We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process.
HOW?
*We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership.
*Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online!
*Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius.
*As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,107 reviews
July 19, 2022
Great customer service from calling in and getting an appointment to checking out my vehicle. I was kept informed on the status of my vehicle and provided expectations. Taking in your vehicle to get serv appointment to checking out my vehicle. I was kept informed on the status of my vehicle and provided expectations. Taking in your vehicle to get serviced and diagnosed isn't a something to look forward to but the employees at this location made the overall experience pleasant. More
by nataliesmith220
Employees Worked With
Shawn in the Service Department
July 19, 2022
It’s been 2-3 business days since my car was towed back to this dealership and zero contact from Brian Hall or anyone letting me know my vehicle made it safe and it’s being worked on for the 3rd time in 2 to this dealership and zero contact from Brian Hall or anyone letting me know my vehicle made it safe and it’s being worked on for the 3rd time in 2 weeks. This review can be edited but right now, it’s crazy after 2 previous visits and standing myself and my two kids after the second pick up of my vehicle being “completed” a third time back and no communication has occurred. You can only give a place second chances a few too many times before naturally you have to get frustrated and try to reach out in a different way to get an answer as to what is going on. I understand staffing and business in the industry but voicemails and left messages to a live person and just not a common courtesy to call someone after the experience the first two times especially the second time miscommunication you would expect correcting that mistake before making it again. Still hoping for something better once someone can reach out to me. More
by Lukaswanr
Employees Worked With
Brian Hall, Eugene Penberg
July 18, 2022
This 2023 Sportage X-line is my FOURTH Kia from this dealership. The staff is always great, treating me like royalty. They don't let me leave unless I'm 100% satisfied with their service, and even Richa dealership. The staff is always great, treating me like royalty. They don't let me leave unless I'm 100% satisfied with their service, and even Richard in Finance is willing to do what's needed to make sure I'm happy. The salesmen, Dylun and Sahil, are magnificent at how they make me feel at home. More
by fred.guerra
July 17, 2022
The manager responded to my issues swiftly, which is indicative of dedication to customers' needs and calls. Overall, my satisfaction was beyond my expectation and expectations. indicative of dedication to customers' needs and calls. Overall, my satisfaction was beyond my expectation and expectations. More
by ctanui2002
Employees Worked With
Jason Thompson, Calvin Coffee
July 14, 2022
Josue was a lot of help overall experience was painless and fast I would recommend and fast I would recommend More
by 96nobow
July 10, 2022
Shane was incredible to work with in this car buying experience. I appreciate his helpfulness and knowledge. Would defiantly recommend to anyone looking to buy a car! experience. I appreciate his helpfulness and knowledge. Would defiantly recommend to anyone looking to buy a car! More
by Sheabloom25
