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Kia of North Austin

Austin, TX

4.8
2,105 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,105 reviews

September 12, 2022

Dishonest. Salesman provided CPO cost $1600 including LoJack. Finance included cost $2500 still charged LoJack More

by mortiz2468
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Lemieux, Jason Bertola
Sep 15, 2022 -

Kia of North Austin responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with an honest experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ben Klein Benklein@lithia.com

September 12, 2022

Was able to confirm trade in price online before coming in, which was very helpful since I was driving in from San Antonio. Overall experience was great! More

by sedgwickj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw, Joshua Lemieux
Sep 12, 2022 -

Kia of North Austin responded

Hi, We appreciate the review! We are glad we could provide you with a great overall experience! We hope to see you again here at Kia of North Austin!

September 09, 2022

Excellent customer service in both sales and service. Kept us informed on the recent work on our Sorento More

by Lrogers39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny
Sep 12, 2022 -

Kia of North Austin responded

Hi, We appreciate the review! We are happy that our team was able to provide you with an excellent experience! We look forward to seeing you again here at Kia of North Austin!

September 08, 2022

Nick Myhra was professional, friendly, patient and knowledgeable in every aspect. Answered all my questions, was quick and efficient in getting what we wanted. I will be referring him! Thank you, Kia- More

by Daphne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Myhra-5 Stars!, Levi Durst
Sep 09, 2022 -

Kia of North Austin responded

Hi Daphne, Thank you for the review! We are glad all your questions were answered and that we could help you find your new vehicle! We hope to see you again here at Kia of North Austin!

September 08, 2022

I would only use Wills as a sales person at this dealership. I spoke to others who were the typical car sales person. Wills was efficient and quick and no hassle. The car buying experience was great More

by Gilbert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
Sep 08, 2022 -

Kia of North Austin responded

Hi, Thank you for the review! We are glad that our team member was able to help you during your visit. We look forward to working with you again here at Kia of North Austin!

September 07, 2022

The Dealer we worked with at Kia was Wills … We went to 4 other dealerships and found a ok experience. But we ran them tan into Wills at your dealership and enjoyed his character that included him being awes More

by Chanceleingang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw, Levi Durst
Sep 07, 2022 -

Kia of North Austin responded

Hi, Thank you for the review! We are glad we were able to help you and your son find a new vehicle! We hope to continue working with you here at Kia of North Austin!

Sep 07, 2022 -

Chanceleingang responded

Thank you for the enjoyable experience

September 07, 2022

This is our 4th car from this location. Their staff is always great to work with! More

by JT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylyun Villarreal. 5 stars, Levi Durst
Sep 07, 2022 -

Kia of North Austin responded

Hi, Thank you for the review! We are happy we could assist you again here at Kia of North Austin! We hope to continue doing business with you!

September 06, 2022

Appointment was for 7:00. I was out by 8:30. Perfect. Both serviceman and checkout were friendly and aimed to please. More

by debwilpal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m awful with names, but his name began with D. Very kind.
Sep 06, 2022 -

debwilpal responded

Great service

September 06, 2022

Great experience! Wills helped my daughter buy her first new car. In and out fast and easy process. More

by Erey1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw, Joshua Lemieux
Sep 07, 2022 -

Kia of North Austin responded

Hi, Thank you for the review! We are glad our team was able to provide you and your daughter with an easy process. We look forward to seeing you both again in the future!

September 02, 2022

Knowledgeable and easy to talk to staff, clean and inviting lobby and sitting area. Very fast process overall More

by tarloktroopy31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Coffee
Sep 02, 2022 -

Kia of North Austin responded

Hi, Thank you for the review! We are glad your experience with us was easy and professional! We hope to see you down the road here at Kia of North Austin!

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