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Kia of North Austin
Austin, TX
2,103 Reviews
Our WHY-
We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process.
HOW?
*We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership.
*Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online!
*Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius.
*As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,103 reviews
May 16, 2023
Though the car I purchased here was great I have continued to have a horrible experience here. The inital sale of the car involved us seeing a different total cost of the car when we moved back to t continued to have a horrible experience here. The inital sale of the car involved us seeing a different total cost of the car when we moved back to the finance department, and we were only made aware of this after I had paid the initial down payment. I had a special case with my title, so when I went to sell my car to them they bought it even though, according to texas DMV rules they should not have. Also, they never gave me the opportunity to remove my plates from my car, meaning that I am now liable for whoever ended up repurchasing it. They have been incredibly slow every time I have attempted to work with the sales team or call. More
by brinschultz
May 14, 2023
More trustworthy than I expected from a car dealership. So many $ games played are involved. I really do like my new car. So many $ games played are involved. I really do like my new car. More
by Bbmullican
May 13, 2023
Calvin was very helpful and made the whole experience seamless. I appreciated that the process did not take very long. Would recommend to a friend seamless. I appreciated that the process did not take very long. Would recommend to a friend More
by Megan Lemmon
Employees Worked With
Calvin Coffee, Joshua Lemieux
May 11, 2023
I researched the vehicle I wanted, dropped by to make sure it was still in stock, and completed the deal in less than 2 hours. Fastest deal I’ve done in my last 8 purchases. sure it was still in stock, and completed the deal in less than 2 hours. Fastest deal I’ve done in my last 8 purchases. More
by Bleedorangefc
Employees Worked With
Ivan Rodriguez, Levi Durst
May 07, 2023
North Austin team was really great, they answered all my questions and gave me very good details on how certain things work. I like to thank y’all for helping me get the car I wanted. questions and gave me very good details on how certain things work. I like to thank y’all for helping me get the car I wanted. More
by kassandraaranda28
Employees Worked With
Dj, Joshua Lemieux, Dylyun Villarreal
May 06, 2023
DO NOT TRUST THEM! !!The most unscrupulous sales experience we’ve ever experienced. We had a completely signed agreement with the understanding that we would return the !!The most unscrupulous sales experience we’ve ever experienced. We had a completely signed agreement with the understanding that we would return the following morning to pick up the car after it was detailed and receive a usb thumb drive of our contract. They later realized the sales department made a pricing error and now refuse to give us a copy of the agreement we signed . The detail wasn’t completed. And NOW they claim there’s a title issue on a car they bought from an employee’s family member, but aren’t willing to show us the issue. Lithia Motors should be ashamed of Kia of North Austin and start looking into the multiple reviews regarding their sales practices. Kia Corporation should be ashamed to have them represent their brand. More
by nickgray78
Employees Worked With
Jason Thompson, Cody Frazier
May 03, 2023
Excellent service for routine oil/tire rotation. Service consultant Jesse was most professional and kept me advised of status. Wait time was shorter than originally promised. Service consultant Jesse was most professional and kept me advised of status. Wait time was shorter than originally promised. More
by framis1
Employees Worked With
Jesse
