Kia of North Austin

I had an 8am appointment for an oil change on 11/22/22 and Daniel Epstein was my Service Advisor . He was very courteous , helpful and kept me up to date on the progress of my car and what it needed . and Daniel Epstein was my Service Advisor . He was very courteous , helpful and kept me up to date on the progress of my car and what it needed . More

While the overall experience was very good, you'd increase sales if staff were more knowledgeable about how EVs worked in comparison to PHEV and BEV models. Knowing about infotainment and general car increase sales if staff were more knowledgeable about how EVs worked in comparison to PHEV and BEV models. Knowing about infotainment and general car operation is good but if I knew nothing about EVs, it would be hard to make an informed choice and likely would NOT have made a purchase. For EVs, having them mostly charged would also help in situations where the customer could drive them home the same day. I had to wait a few extra hours while the vehicle charged that I could have otherwise been driving my new car. For KIA, it would help if they understood the various tax implications to help customers make informed decisions. Fortunately I knew this coming in but many don't. Other than that, the trade-in process was very easy and I got a solid offer for my car. You might consider making your location more obvious. It's not the easiest place to find. It was still a great experience overall and sales/finance were extremely helpful. Delane and co were fun to work with and I was able to stay within my budget. More

We were in search of a 2020 Kia Telluride SX Prestige. Several dealerships had the same model in the same color we wanted but Wills Philyaw and Kia of North Austin (because of their excellent customer ser Several dealerships had the same model in the same color we wanted but Wills Philyaw and Kia of North Austin (because of their excellent customer service) made their model stand out from the rest. Wills made our experience exceptional and our decision to buy easy. If you’re in search of a great vehicle and want the best deal and customer service, visit Kia of North Austin and ask for Wills Philyaw. More

If you plan to purchase a vehicle from Kia of North Austin, you must ask for Wills. He is without a doubt the best! He is amazing and made my purchase the smoothest transaction I have ever experience Austin, you must ask for Wills. He is without a doubt the best! He is amazing and made my purchase the smoothest transaction I have ever experienced. It was seamless and super-fast as well. He was incredibly patient and I actually drove off the lot knowing how to work all gadget in my car. He kept me informed throughout the process and there was NO pressure. Last but not least, he listened which resulted in me getting a vehicle that had all of my must “haves”. I was and still am……impressed. More

Thanks to you all, for your patience and your interest in making the deal work for me!! making the deal work for me!! More

One of the best car buying experiences I’ve ever had. The salesman don’t make you feel pressured and genuinely want to help you make the best decision for you and your finances. The salesman don’t make you feel pressured and genuinely want to help you make the best decision for you and your finances. More

First, I came into Kia not really interested after test driving a pre owned vehicle that was not really my taste; However, after speaking with Nick M. (the salesman) who was really great when it came to ke driving a pre owned vehicle that was not really my taste; However, after speaking with Nick M. (the salesman) who was really great when it came to keeping the vehicle in my price range and his willingness to get the best price for me was seriously amazing! I was able to find the Seltos S that I decided on before the day was over with, which was a very big win for me after visiting many dealerships. Furthermore, the customer service was beyond my expectations as Nick was willing to negotiate prices and explain in detail what my car included. He also assisted with helping me set up my KiaConnect which I wasn't even aware of (very cool btw to control it on your phone) instead of just giving me the car and leaving me clueless on what's what. As a previous Toyota customer, I can proudly say that I am excited to be a Kia customer and hope to continue to be with them from now on! Once again, Thank you Nick for kindness and patience with assisting me on purchasing my new car! I know it wasn't easy but YOU made it happen! Thanks Kia Family! More

I appreciate the experience I had at this dealership. Wills and Joshua was very knowledgeable and helpful to work with. This is the 4th car our family has purchased from Wills and the dealership. Each ex Wills and Joshua was very knowledgeable and helpful to work with. This is the 4th car our family has purchased from Wills and the dealership. Each experience was amazing and hassle-free. More

Wills and the whole team at Kia worked really hard to reach an agreement that would make everyone happy. Wills was friendly and engaging throughout the whole process even when I got cranky and tired. Now reach an agreement that would make everyone happy. Wills was friendly and engaging throughout the whole process even when I got cranky and tired. Now that I've gotten some sleep I'm no longer cranky and instead I'm very pleased with my purchase. More

This is the 3rd vehicle I have bought from Wills. . he makes the car buying process so fun and easy. He listens to your needs and is great at putting you in the vehicle that best fits your wants and n . he makes the car buying process so fun and easy. He listens to your needs and is great at putting you in the vehicle that best fits your wants and needs. More