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Kia of North Austin

Austin, TX

4.8
2,103 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,103 reviews

May 29, 2023

Josue was awesome, I’m always really nervous going into a dealership because I feel like I’m always pressured but not this time around! He was patient with me and gave me the right deal for me! Richard was a More

by Ivan a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Castejon
May 30, 2023 -

Kia of North Austin responded

Hi Ivan, Thank you for the review. We are glad your time with us was an awesome experience. We hope to see you again here at Kia of North Austin.

May 30, 2023 -

Ivan a responded

Yes see you whenever we need maintenance!

May 27, 2023

Fast and pleasant. Everyone was very nice and concerned if I needed anything. No complaints. More

by Hurst1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn chamberlin
May 30, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was a fast and efficient experience. We hope to see you again here at Kia of North Austin.

May 25, 2023

Quick service and top notch professional customer care. I came on Monday for a warranty service and got out on Wednesday the same week. Couldn’t be happier. Highly recommended! More

by tienlong1991
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
May 26, 2023 -

Kia of North Austin responded

Hi, Thank you for the review. We are glad your time with us was a professional experience. We look forward to seeing you again here at Kia of North Austin.

May 23, 2023

I have bought and owned close to 20 cars in my life. This was hands down the worst car buying experience of them all. KIA corporate should be ashamed of this location and specifically their finance t More

by DUPOLIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad Bovee, Joshua Lemieux
May 24, 2023 -

Kia of North Austin responded

Cristiano, We appreciate your business! Please email me directly at benklein@lithia.com so that I may better understand the complaint in your review. We are 100% transparent in our sales process and take that very seriously. I look forward to hearing from you. Respectfully, Ben Klein General Manager

May 23, 2023

Every time I take my car to them, they take great care of it and I know I can trust their mechanics to do the job properly. Daniel always gets my cars done with great service and I am proud to recommend them More

by Treasures58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
May 24, 2023 -

Kia of North Austin responded

Hi, Thank you for the review. We are glad your time with us was a professional service. We hope we can earn your business again here at Kia of North Austin.

May 23, 2023

Very curious and finished my car in record time. Also washed and vacuumed so I was very pleased. More

by noliver834
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 24, 2023 -

Kia of North Austin responded

Hi, Thank you for the review. We are glad our team was able to leave your car in great condition. We hope to work with you again here at Kia of North Austin.

May 23, 2023

was looking at a vehicle on their lot. I fell in love with it. I made what I've now been told were poor assumptions and then was talked down to and "mansplained" to by salesman James. I l More

by Elizabeth
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
James Underwood
May 24, 2023 -

Kia of North Austin responded

Elizabeth, Thank you for your business and giving us the opportunity to provide you with first class service. We hope we did well enough to turn this review into a five star review! Congrats on your new Telluride! Please let me know if I can help in the future. Respectfully, Ben Klein General Manager

May 20, 2023

Shawn was very professional and quick with my car maintenance. Clearly told me the situation of my car and gave good advice. More

by axiomaticmeows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Frazier
May 22, 2023 -

Kia of North Austin responded

Hi, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Kia of North Austin.

May 19, 2023

I have been coming to this Dealer since 2005 when I got my first Kia because of their great service. They still make me feel at home!! I have a feeling that I am talking to my friends, I have been More

by Victor Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel. Shawn
May 19, 2023 -

Victor Delgado responded

Thank you for making me feel at home, and for the great service you all perform. Special thanks to Daniel and Shawn I think is his name.. I really appreciate you!!!!

May 18, 2023

My service writer Jessie was super easy to work with, was my first service at kia ever, and he made it effortless. Very professional and car was completed ahead of schedules time so that was a bonus!! Tim G More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
May 18, 2023 -

Kia of North Austin responded

Hi TJ, Thank you for the review. We are glad your time with our service team was an excellent experience. We hope to see you again down the road.

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