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Kia of North Austin

Austin, TX

4.8
1,998 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *Our non-commissioned sales professionals are focused on meeting your needs to ensure you are satisfied throughout the entire buying experience. *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 1,998 reviews

August 02, 2023

Yes. I was thoroughly impressed with the sales experiences that Dylyun provided. From start to finish he went above and beyond any expectations I had of a More

by egwrighteod
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylyun Villarreal
Aug 02, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. It was a pleasure to work with you here at Kia of North Austin. We hope to see you again down the road.

July 31, 2023

Awful experience. Will not recommend to anyone. The ''safe'',''technically correct'' and''inspected'' by Kia North of Austin used car came out as full of breakdowns af More

by Lana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Myhra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Kia of North Austin responded

Hello Lana, Thank you for bringing this to my attention. It is regrettable to hear about the experience you had with us. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ben Klein Benklein@lithia.com General Manager

July 30, 2023

Customer Experience and Customer Service top notch! Josue Castejon was excellent. He was thorough, explaining everything in detail and made the car buying experience wonderful. More

by Vickilpar
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josue Castejon
Jul 31, 2023 -

Kia of North Austin responded

We're thrilled to hear that you had a wonderful car buying experience with our team here at Kia of North Austin! We are glad to hear that our team provided top-notch customer service and explained everything in detail. Thank you for choosing us, and we hope you're enjoying your new car!

July 30, 2023

Thank you Cody Webster for the friendly and professional service that you provided. I must be honest when I say that you were exceptional to make sure customer satisfaction. Thank you!. More

by elliott.cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Webster
Jul 31, 2023 -

Kia of North Austin responded

Thank you for your kind words and appreciation, Elliott! We're thrilled to hear that Cody provided exceptional service and ensured your satisfaction. We value your business and hope to serve you again at Kia of North Austin!

July 30, 2023

Everyone was friendly! Not a single person was pushy about selling me a car, especially since it was my first time. I highly recommend this dealership for everyone looking More

by BeautyStitches
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Myhra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Kia of North Austin responded

Thank you for the positive review! We're delighted that you had a friendly and pressure-free experience during your first car purchase. Your recommendation means a lot to us. Thank you for choosing our dealership, and we hope you enjoy your new car!

July 28, 2023

Good experience. Barry was awesome! James and Delane were great. Was well taken care of. More

by JW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry! Barry is great!, James Underwood, Joshua Lemieux, Delane Sheppard
Jul 31, 2023 -

Kia of North Austin responded

Thank you for sharing your positive experience at Kia of North Austin! We're thrilled to hear that Barry, James, and Delane provided you with excellent service and took good care of you. We look forward to serving you again in the future!

July 28, 2023

Calvin was responsive and professional. My experience great and finance rep answered my many questions. More

by aleem51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Coffee
Jul 28, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was a professional experience. We hope to see you again here at Kia of North Austin.

July 27, 2023

DJ did a great job helping me to get my 1st vehicle in the US More

by avesani.neto
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DJ, Calvin Coffee
Jul 28, 2023 -

Kia of North Austin responded

Hi Avesani, Thank you for the review. It was a pleasure to work with you here at Kia of North Austin. We hope you enjoy your new vehicle.

July 26, 2023

Not gonna lie… I expected less due to some unsatisfactory reviews…. But I was quite happily surprised after meeting with my sales person, Brad. Although the entire buying process was fairly predictable with More

by Cjmorris13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi Durst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Bovee
Jul 27, 2023 -

Kia of North Austin responded

Hi, Thank you for the review. We are glad your time with us was a wonderful experience. We hope to see you again here at Kia of North Austin.

July 26, 2023

Excellent Service, Thank you very much, My tech always keep me notified of anything needed for my car. More

by crcrainey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Jul 26, 2023 -

Kia of North Austin responded

Hi, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again here at Kia of North Austin.

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