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Kia of North Austin

Austin, TX

4.8
1,998 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *Our non-commissioned sales professionals are focused on meeting your needs to ensure you are satisfied throughout the entire buying experience. *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 1,998 reviews

September 22, 2023

Great, smooth experience with my car purchase. Wills was patient, thorough and a joy to work with. I love the car and after losing my previous vehicle to an accident it was wonderful to have a pos More

by Moxy26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wills Philyaw
Sep 22, 2023 -

Kia of North Austin responded

Hi, Thank you for the review. We are glad your time with us was a wonderful experience. We hope to see you again here at Kia of North Austin.

September 21, 2023

I enjoy bringing my car to Kia of north Austin. The prices could come down a bit but the quality of service is unmatched. More

by deroco321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bailey Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Thompson, Jason Bertola
Sep 22, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your service with us was a wonderful experience. We hope to see you again soon.

September 19, 2023

This was the worst experience we ever had for a service department.They replaced the power steering pump when come to find out it was actually the crank shaft pulley. Paid $1300.00 and now they want anothe More

by kitalouita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kalani Asido, Derek Jackson, Shawn
Sep 20, 2023 -

Kia of North Austin responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 21, 2023 -

kitalouita responded

Thank you, patiently waiting for your response.

Sep 27, 2023 -

Kia of North Austin responded

Thank you for your feedback about the inconvenience you've endured, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Kalani Asido General Manager kasido@Kiaofsouthaustin.com

Oct 15, 2023 -

kitalouita responded

I'm sorrY this review on Kia of SOUTH Austin was a mistake. It was suppose to be Kia of NORTH Austin. My. Apologies...

September 15, 2023

congratulations, excellent customer service, incredible communication. Because I was Hispanic, they treated me the best. More

by moliacos20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 15, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was an excellent experience. We hope to see you again here at Kia of North Austin.

September 12, 2023

Just bought my first ever brand new car and could not be happier! The team at Kia North Austin was so helpful and informative. We were helped by Nick in sales and Rich in finance. I cannot say enough nice t More

by waltertmaree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Myhra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was a quick and easy experience. We hope to see you again here at Kia of North Austin.

September 10, 2023

I went in to purchase a used SUV but a few days after signing and paying in full I backed out of the purchase. I ended up backing out due to lack of communication in regards to picking up the vehicle. I More

by cdsldc
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Levi Durst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Idais
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Myhra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Kia of North Austin responded

Hello, Thank you for bringing this to my attention. Our goal is to provide our customers with an efficient line of communication. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ben Klein Benklein@lithia.com General Manager

September 09, 2023

Great experience. Process was easy and very helpful as this was our first car purchase. More

by hunterbowers1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hannah Brusseau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Durst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Kia of North Austin responded

Hi Hunter, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Kia of North Austin.

September 08, 2023

Daniel was great! Car was in and out in no time with all needs met!!! More

by MikeysGal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein
Sep 11, 2023 -

Kia of North Austin responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Kia of North Austin.

September 08, 2023

Good dealer, good management, good treatment, good prices, & another words, excelent, the managers & sales persons working with people. More

by bardalesjh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Durst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wills Philyaw
Sep 08, 2023 -

Kia of North Austin responded

Hi, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again here at Kia of North Austin.

September 07, 2023

I’m updating my review because I’m hoping it’s getting fixed. I also hope they just make it right. More

by Shullum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cody Frazier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Durst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Myhra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Thompson, Shane Hauser, Brad Bovee, Jason Bertola
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