Kia of North Austin

Very good with Michael Scott Michael was very nice, polite and helpful. I would recommend him to all of my friends. He was very knowledgeable and made me feel very comfortable. Michael was very nice, polite and helpful. I would recommend him to all of my friends. He was very knowledgeable and made me feel very comfortable. More

First car for teen/3rd dealership is a charm We took our daughter to three dealerships before we found a great sales person who truly wanted to find us the “right” first car for her. We got the We took our daughter to three dealerships before we found a great sales person who truly wanted to find us the “right” first car for her. We got the brush off at one local dealer. They were too busy to assist our search. Another local dealership tried to sell us a bunch of things we didn’t want or need, and they weren’t willing to negotiate on a used car at all. Wills at Southwest Kia Austin offered great customer service and a willingness to help us find what we needed and wanted. Wills returned to work just to help us and stayed until after closing to ensure everything was done. I was so impressed with his desire to help us. No exaggeration, this was one of the best car buying experiences I’ve had. More

“NEW TO US” CAMARO We love our new Camaro convertible and enjoyed working with Jason very much. It was as much fun as buying a used car can get! We love our new Camaro convertible and enjoyed working with Jason very much. It was as much fun as buying a used car can get! More

Great Job Michael did a great job he patiently showed me the car I stopped in to look at and worked with me until we found the car that fits my needs, Thanks M Michael did a great job he patiently showed me the car I stopped in to look at and worked with me until we found the car that fits my needs, Thanks Michael More

Great experience Alex is sales person you want work with!! Very professional, super detail oriented and excellent customer service skills!! I wish his manager would Alex is sales person you want work with!! Very professional, super detail oriented and excellent customer service skills!! I wish his manager would have the same way to treat customers. My family and myself felt he was rude and with very low customer service skills. We have a lot of respect for Alex and we would return to by from him again. More

Friendly, easy, customer-service at its best! Bonnie Newman was so welcoming and helpful. She made the process as stress-free as possible. Bonnie even got me a loaner car for a day because my new Bonnie Newman was so welcoming and helpful. She made the process as stress-free as possible. Bonnie even got me a loaner car for a day because my new car still needed inspecting. Highly recommend her when purchasing a car! More

Kia Cadenza We came to Kia to look at a used Cadenza and Jason was great and told us all about it and gave us a test drive. He was very knowledgeable about all th We came to Kia to look at a used Cadenza and Jason was great and told us all about it and gave us a test drive. He was very knowledgeable about all the features and was very affable. He even showed us some other used cars to help us make a decision. Afterward in finance, Alex stayed late and worked with us to give us a great deal and explained everything to us. He also was great with our daughter. Over all it was a great experience More

Great buying experience Andrii helped us, and he was very friendly, honest, and informative, a consummate professional. My previous car buying experiences were pretty terrib Andrii helped us, and he was very friendly, honest, and informative, a consummate professional. My previous car buying experiences were pretty terrible, but Southwest Kia redeemed all that. Andrii was terrific, and the finance person whose name I can't remember also did well. They got me a very acceptable interest rate for the used 2016 Kia Soul + we bought, and they hit my target monthly payment on the nose. Their web site was fairly good, had detailed specs on all their cars, and we were able to locate the car we ended up buying. The only slight blemish occurred when they were checking my credit: they did a hard check when I very much expected it to be soft. I was still in the scouting stage, having only narrowed down the various makes and models I wanted, and so I was trying to get car note interest rate info from various dealerships. I had a SAMPLE car in mind from SW Kia's web site, and I asked for a ballpark rate, giving them the VIN of the car that looked pretty good. Apparently they interpreted my giving them the VIN from their website as an indication that I was much farther in the buying process, and did the hard check. I hadn't even seen the car in person yet -- they should have at least informed me that they were planning on doing a hard check, so I could have stopped them. Obviously, if you're shopping for rates, even if you know the kind of car you want, you can't be enduring a hard check every time you ask, or your credit will be damaged too much. So make sure you spell out what you expect during each stage of your contact with this dealership. It's good advice in general, actually. Other than that, we had a very good experience. I would highly recommend Southwest Kia, and ask for Andrii. More

My experience was fair I was a little disappointed that I drove 50 miles to buy a vehicle that wasn’t there when we arrived. But they did have something else that I think we I was a little disappointed that I drove 50 miles to buy a vehicle that wasn’t there when we arrived. But they did have something else that I think we will be satisfied with. More

Great Experienc/ 3rd KIA I worked with Heath. We made an appointment for a Saturday am and when I walked in he was waiting for me/ cars pulled up / and did everything he coul I worked with Heath. We made an appointment for a Saturday am and when I walked in he was waiting for me/ cars pulled up / and did everything he could to make this a smooth transition. Great professional and courteous. More