Kia of North Austin

I would never, ever deal with a dealer that SPAMS THE AIRWAVES CONSTANTLY WITH LOUD, HARD-SELL COMMERCIALS. These annoying commercials are on both tv and radio every 10 minutes. Don't get me wrong, I r AIRWAVES CONSTANTLY WITH LOUD, HARD-SELL COMMERCIALS. These annoying commercials are on both tv and radio every 10 minutes. Don't get me wrong, I realize that businesses need to advertise in one way or another, and that marketing experts have proven formulas for generating sales leads with X amount of ad exposure. Many used car dealers as well as new car dealers sometimes use loud, hard-sell commercials, but Capitol KIA takes things to a new level, a really annoying, painful level! I wouldn't even buy a used car or another make from the owner of this dealership. More

I would not feel comfortable purchasing a car from this dealer. After informing the salesman I was looking for a Sorento LX, the salesman led me to the closest one and started his sales pitch. He was ver dealer. After informing the salesman I was looking for a Sorento LX, the salesman led me to the closest one and started his sales pitch. He was very well rehearsed; even telling me where to stand so I could see the features he was describing. This was ok until I asked specific questions that he did not know the answer to. He would make up an answer or ignore my question and continue his presentation. He clearly knew nothing about the vehicle other than what he was taught to say. I asked if I could purchase one without the $795 anti theft chip in the key that had been added on a separate window sticker and was told no, they all have that. Once we completed the demonstration, I found myself sitting in the passengers seat with the door closed and he was backing the car out of the parking space. We proceeded to the edge of the parking lot and after explaining how quiet the car was, he entered into traffic on the access road of US Hwy 183. We were soon doing 70 mph and neither of us had a seat belt on. He pulled into a neighborhood behind the dealership and asked me to drive. Fortunately I had already driven a Sorento so I refused. We made it back to the dealership alive where I asked for a quote on that specific car including my trade-in so I could take it to my bank for financing. Several forms were filled out about my trade-in and then he was off to see his sales manager. He returned with one form where scribbled in black marker was written; OK DEAL, +TRADE, +REBATE, +3000, -> 489.10. I told the salesman that was not what I needed. I needed something that showed tax, title, trade-in value, etc for my bank. After two trips back and forth from the sales manager and 20 minutes later I got what I wanted on paper. But it was not signed, therefore useless. More

This was the most horrible experience I have ever had when trying to buy a car. I did not realize that car dealerships still operated with high pressure sales and shady promises. I gave Jesus my car ke when trying to buy a car. I did not realize that car dealerships still operated with high pressure sales and shady promises. I gave Jesus my car key to have my car appraised for a trade-in. When Jesus came back with a sale price after I had requested a lease term I decided I did not want to deal with him and asked for my car key to be returned so that I could leave. He then wanted me to sign a written statement that said I would buy a car if he got it down to a certain payment. Remember, I wanted a lease, told him so, and he would not listen to me. I repeatidly asked for my key back so I could leave, and my request was ignored. I almost called the police until someone finally brought the key up. Even the floor manager was awful, when I tried to get help from him to get my key back, he asked me why I was having a problem buying a car, and when I again asked him for the key, he kind of looked around and said he didn't know where it was. This was the first time they acknowledged that I was asking for the key back, eventhough I had asked at least 6 times. I cannot believe that these people are still in business. More