Kia of North Austin

I absolutely will never recommend this dealer to anyone. After purchasing my 2011 Kia Soul, prior to leaving the lot, I discovered a scratch and missing paint on the bumper. My salesman, Levi, assured me i After purchasing my 2011 Kia Soul, prior to leaving the lot, I discovered a scratch and missing paint on the bumper. My salesman, Levi, assured me it would be fixed or replaced the next day and I would get a loaner. LIAR! No loaner car, out 80 bucks on a rental. When my car was finally fixed a week and half later, it was returned to me filthy with the driver's floor mat ruined and white buffing compound all in the textured black are of the bumper. Shoddy work, crappy customer service. EPIC FAIL CAPITOL KIA!! More

First, the car I bought was scratched, which I didn't notice until we were putting the drive out tags on it. My salesman, Levi, promised to fix it or replace it the next day and provide a loaner car. Th notice until we were putting the drive out tags on it. My salesman, Levi, promised to fix it or replace it the next day and provide a loaner car. That's when the run around started. They pushed me from the next day to a week later. Then they did not provide a loaner but made me get a rental (which they covered), but I had to front a deposit, additional rental insurance and extra fuel since they put me in a Dodge Caravan! My daily commute is over 80 miles. Then, I attempted to call today, Thursday to check on my car since I was assured it would be fixed today. Again, my salesman, Levi, assured me it was a quick fix and I would have my car today. I was told to call him around lunch time. I call at the appointed time and I ask for service. No answer. I call back and ask for Levi and I'm told he's off today. Nice! I ask for service yet again and no answer, again. I call back and ask to speak to a manager at which point I'm told (in a rude huffy manner) that the receptionist cannot page anyone because they are filming a commercial. I end up having to drive all the way to the dealer to find out that my car is not ready and will not be ready until tomorrow. I'm met with a smug, cocky and uncaring attitude when I express my frustration over the inconvenience they are causing me. It's been nothing but a hassle to deal with them ever since I signed on the dotted line. Their attitude is terrible. I don't want their free stuff; oil changes and detailings are going to get me my free time back. I want them to do what they say they will in the manner they agree upon. Don't tell a customer one thing and then say sorry that's not happening. That is unacceptable! I regret 100% purchasing my vehicle from them and I will make it my hobby for as long as I own this car to tell everyone I meet how terrible Capitol Kia's customer service really is! They are liars and shouldn't be trusted with your business or your money! More

Purchased my last car there and was treaded very well by everyone there. Looking forward to buying my next car there. The pricing was very reasonable, we also purchased a car for my daughter there and expec everyone there. Looking forward to buying my next car there. The pricing was very reasonable, we also purchased a car for my daughter there and expect to purchase one for my wife very soon. Can't wait to deal with Capital KIA. More

Got a great deal on a used Ford F-150 truck got it for a great price much lower than I was expecting to pay. No high pressure sales at all salesmen were friendly and helpful. Nothing bad, had a great experi great price much lower than I was expecting to pay. No high pressure sales at all salesmen were friendly and helpful. Nothing bad, had a great experience would recommend this dealership to anyone. More

I am very pleased with this dealership. I bought a vehicle yesterday and they were so helpful, quick and most importantly did not try to rush me with a decision. I told them what I wanted and Kent tol vehicle yesterday and they were so helpful, quick and most importantly did not try to rush me with a decision. I told them what I wanted and Kent told me we would keep working until we got to the price I could pay and he stuck to his word. I would highly recommend this dealership to others. I feel sure that I will continue to feel pleased with my vehicle and the dealer throughout my ownership because I love it so far. More

I loved Ben Fiel... He was super nice and I didn't feel presured at all. I had done my homework and knew I was going to purchase a 2011 Sportage. I had been in and looked at the car a few times and talked presured at all. I had done my homework and knew I was going to purchase a 2011 Sportage. I had been in and looked at the car a few times and talked to a few salepeople (not seriously though) I am commissioned sales so I know not to mess with peoples time. Ben was great.... the only Negative I have is I was using outside financing. I gave Capitol Kia a $5000 check for my down payment they made me sign a promise to pay Friday night about 9:30 pm when I took the car. The check was cashed by Monday at noon which is fine. They faxed my bank the intent to purchase which my bank got on Monday. My bank fed exed me my paperwork and I signed it and got it back to them on Wed.(they are 400 miles away) Brandon the finance guy at Kia called my Bank on Tuesday and they told him they were waiting on my signature but the financing was all set. Brandon had the gaul to say "well I guess we will just have to repo the car" WHAT???? That is an awefully strong word to throw around when they had a $5000 payment and a verbal agreement from the bank. Ben was great, I love the car, Mark in the service department seems really nice over the phone. Overall good feelings. The car is amazing and priced right. I have a small ding I just noticed now that it finally has stopped raining, they said they will fix it and do the "make ready" at the same time. I love my car!!! And I would recomend Ban Fiel all day long.. Cristen More

I had the car for 3+ weeks. I was told that it was financed and a DONE deal before they let me take posession of the car. So, we thought we would make our monthly payments etc and the auto is ours.BU financed and a DONE deal before they let me take posession of the car. So, we thought we would make our monthly payments etc and the auto is ours.BUT...The call came 3+ weeks after we bought and supposedly financed this vehicle that... well, the financing just did not work out???? Now, at the drop of a hat I need to take off work for a few hours to go repo my own car and drive it back to the dealership. It had to happen now! So I got my wife to meet me at Capital Kia Austin Texas while I returned the vehicle I was told was financed when we bought the car? And now They are looking for my trade in vehicle which is being auctioned off as I type? And I am now late on the payment for the traded vehicle? What a jerk-around and half assed business this is huh? If this happens to you please report the dealership to the consumer credit commission at 512-936-7600 (the auto finance division) or the TXDOT Dealer Enforcement at 512-416-4800 These idiots need to be punished for causing so much grief in peoples lives (which is simply unnecessary) More

The past week was a horror. Went in on April 29, 2010 bought a 2005 Kia Sorento. Signed all paperwork (contract) and gave my down payment of $1000. I get a call on May 3, 2010 that the bank did not wan bought a 2005 Kia Sorento. Signed all paperwork (contract) and gave my down payment of $1000. I get a call on May 3, 2010 that the bank did not want to finance me and I needed to return the car or the will have to come pick it up. I told the person I had no problem bringing the car back but I wanted my down payment refunded. The guy told me to come in and he would have a paper for me to sign, that I returned the car. When I get there the person who I talked with by phone was not "available". He was with another guest making a deal. So they sent out a salesmen that I dealt with also. I asked him where was my down payment and he stated it was in accounting and would not be available until after noon the next day. He also did not bring the paper I needed to sign and I said I did not feel comfortable leaving the car and had no paperwork. I went ahead in left after feeling intimidated when I asked for him to sign my paper that I was returning the car. I said I would be back tomorrow to pick up those checks. The next morning I went straight to my bank to cancel those checks I wrote to Capitol Kia for the down payment. I felt that these people were trying to scam me and giving me the run around. Also when I get back to the dealership the guy only gives me one check and said the other check was already deposited. I new then that these people were trying to take my money and also they broke their contract agreement. Also as I was leaving the dealership I noticed the car was up for sell and was being showcased. I took pictures as proof that the car was being sold again. By the way the cancellation of my checks that I wrote were processed in the nick of time. They did not get a dime from my bank account. These people give car salesmen a bad name. I will be pursuing a lawsuit against them. More

Hi preasure and mis-leading. The car is a good vehicle, Hi preasure and mis-leading. The car is a good vehicle, but because of the dealership and it's sales associates practiced deceptive trade practices Hi preasure and mis-leading. The car is a good vehicle, but because of the dealership and it's sales associates practiced deceptive trade practices I will never buy a vehicle from them again. If I want a KIA, I'll buy a used one. Has anyone reported them for deceptive trade practices? More

My husband and I stopped in on a whim to see what was My husband and I stopped in on a whim to see what was available. As soon as we drove in, we were greeted by a salesman. We told him exactly what we My husband and I stopped in on a whim to see what was available. As soon as we drove in, we were greeted by a salesman. We told him exactly what we needed, we had nothing for a down payment and had my '92 car for a trade in and also told him what we needed for a monthly payment. My husband told him that we did not want to waste his time if he could not do anything for us. The salesman understood and proceeded to show us an 09 model. He took us on a test drive . the car itself was ok, not really what I wanted but asked if we wanted to crunch the numbers. We decided to see if we could afford the car. Turns out, after many "let me go talk to my manager....." , the payments were simply more than we could afford. We both told him we would need to go home and crunch the numbers to see if we could make the purchase and that we could not make such a big decision without making sure we could comfortably do it. He kept expounding in the 10 yr/100,000 warranty, "it's a new car... blah, blah, blah. wE KEPT TELLING HIM WE COULD NOT AFFORD THE PAYMENTS, THANKS ANYWAY. So, after a bit, he relents and asks what I would like to do, I tell him this car is more than I am wanting to spend , I would like to see what they have in used. He than says, Ok, lets go look at the used cars. Then he says, I'll be right back, I need to talk to my manager. He comes back and then tells me that since I am a first time buyer( my husband purchased my 92 in his name) I would not be able to get a loan for a used car, only a new car. xxx??!! His sales mgr comes in with the hard sell and that the offer they gave us was as low as they could go. Once again, my husband tells him that it is a good deal but we cannot afford it. He then tells us again what a great new car it is with a great warranty. My husband asks him what good would that do when the car gets repossessed because we cannot afford the payments? I finally have to tell them for the last time we cannot afford the car and that we will have to walk away. They only cared about the sale, they could care less if you can make the payments.I did e-mail this dealership to inquire about the 7900.00 Spectra and I was curious about it.I wrote to a different sales person and asked about the financing for 1st time buyers beeing able to only get a loan for a new car. She responded that was not true and asked who said that to me. I wrote back that is was a salesman whose 1st name begins with a J and he works at her dealership and due to his deception, I would not be buying anything from this dealership. More