Kia of North Austin

Great experience Alex is sales person you want work with!! Very professional, super detail oriented and excellent customer service skills!! I wish his manager would Alex is sales person you want work with!! Very professional, super detail oriented and excellent customer service skills!! I wish his manager would have the same way to treat customers. My family and myself felt he was rude and with very low customer service skills. We have a lot of respect for Alex and we would return to by from him again. More

Great buying experience Andrii helped us, and he was very friendly, honest, and informative, a consummate professional. My previous car buying experiences were pretty terrib Andrii helped us, and he was very friendly, honest, and informative, a consummate professional. My previous car buying experiences were pretty terrible, but Southwest Kia redeemed all that. Andrii was terrific, and the finance person whose name I can't remember also did well. They got me a very acceptable interest rate for the used 2016 Kia Soul + we bought, and they hit my target monthly payment on the nose. Their web site was fairly good, had detailed specs on all their cars, and we were able to locate the car we ended up buying. The only slight blemish occurred when they were checking my credit: they did a hard check when I very much expected it to be soft. I was still in the scouting stage, having only narrowed down the various makes and models I wanted, and so I was trying to get car note interest rate info from various dealerships. I had a SAMPLE car in mind from SW Kia's web site, and I asked for a ballpark rate, giving them the VIN of the car that looked pretty good. Apparently they interpreted my giving them the VIN from their website as an indication that I was much farther in the buying process, and did the hard check. I hadn't even seen the car in person yet -- they should have at least informed me that they were planning on doing a hard check, so I could have stopped them. Obviously, if you're shopping for rates, even if you know the kind of car you want, you can't be enduring a hard check every time you ask, or your credit will be damaged too much. So make sure you spell out what you expect during each stage of your contact with this dealership. It's good advice in general, actually. Other than that, we had a very good experience. I would highly recommend Southwest Kia, and ask for Andrii. More

Kia Cadenza We came to Kia to look at a used Cadenza and Jason was great and told us all about it and gave us a test drive. He was very knowledgeable about all th We came to Kia to look at a used Cadenza and Jason was great and told us all about it and gave us a test drive. He was very knowledgeable about all the features and was very affable. He even showed us some other used cars to help us make a decision. Afterward in finance, Alex stayed late and worked with us to give us a great deal and explained everything to us. He also was great with our daughter. Over all it was a great experience More

Great Experienc/ 3rd KIA I worked with Heath. We made an appointment for a Saturday am and when I walked in he was waiting for me/ cars pulled up / and did everything he coul I worked with Heath. We made an appointment for a Saturday am and when I walked in he was waiting for me/ cars pulled up / and did everything he could to make this a smooth transition. Great professional and courteous. More

2nd Car in less than a month! My daughter's car was totalled 9 days after we bought it from Southwest Kia of Austin. We had such a great buying experience the first time we went b My daughter's car was totalled 9 days after we bought it from Southwest Kia of Austin. We had such a great buying experience the first time we went back and got an even better deal this time. Jason was our sales person and he worked hard finding us the right car for the best deal, the manager gave us a fantastic deal as repeat customers and Susan in finance was easy to work with and worked hard to make sure we were happy with the deal. They are the best! More

My experience was fair I was a little disappointed that I drove 50 miles to buy a vehicle that wasn’t there when we arrived. But they did have something else that I think we I was a little disappointed that I drove 50 miles to buy a vehicle that wasn’t there when we arrived. But they did have something else that I think we will be satisfied with. More

Hassle free,Awesome experience very thoughtful,polite,energetic and most of all Friendly dealership...definetly shop here next time.loved the experience,amazing cars and great deals very thoughtful,polite,energetic and most of all Friendly dealership...definetly shop here next time.loved the experience,amazing cars and great deals...willing to help u with your needs!! More

The Greatest Experience I just wanted to say how my experience was at Southwest Kia Austin was to me. I have been to this location more than once and every time I go the cust I just wanted to say how my experience was at Southwest Kia Austin was to me. I have been to this location more than once and every time I go the customer service is out standing. From the time I walked in everyone has a smile one their faces, and they all listened to what I wanted for my new car. I have had a Kia since 2004, and I will always buy my new cars from this location. More

Honest Car sales men,. I appreciated Jason's transparency. He represented the company in a great way,and there was no pressure in buying or selling. He showed me what I was I appreciated Jason's transparency. He represented the company in a great way,and there was no pressure in buying or selling. He showed me what I was looking for and I found it. Thank you! More

Wonderful I had a great experience from beginning to end! I worked with Jason Wimberly. There was no pressure and he worked within the parameters I gave him. T I had a great experience from beginning to end! I worked with Jason Wimberly. There was no pressure and he worked within the parameters I gave him. They basically gave me what I asked for. Finance was also a pleasure to work with! Great experience all around. More