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Kia of North Austin

Austin, TX

4.8
1,971 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *Our non-commissioned sales professionals are focused on meeting your needs to ensure you are satisfied throughout the entire buying experience. *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 1,971 reviews

July 01, 2013

Andre Meyer helped me find a car that i love and that i could afford! i will go back to capital kia for all of my car purchases and will recomend them to all of my family and friends! More

by kristinrainosek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Meyer
Jul 02, 2013 -

Kia of North Austin responded

Kristin, thanks for the recommendation and great star rating. I will pass your kind words along to Andre. He will be very pleased to learn about your level of satisfaction! For future service visits, I suggest becoming our liker and follower on Facebook and Twitter. There you will find great coupons, dealership news and all things Kia! Enjoy the new ride and be sure to contact us if you have any questions down the road. We look forward to serving you again. Sincerely, Ali Khan a.khan@capitolkia.net

Aug 21, 2013 -

Kia of North Austin responded

Thanks!

June 18, 2013

Shawn was my salesperson who from the beginning of my experience to the end was great. He answered all of my questions and assisted me in making the right decision in choosing my new car. He even put my More

by MLScr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn & Marcelo Rosales
Jun 18, 2013 -

Kia of North Austin responded

Thank you so much for your kind words and excellent star rating! We strive to deliver outstanding customer service that is knowledgeable and pressure-free to every customer; it is so nice to hear that you left our dealership confident that you chose the right place to purchase your new car!! Shawn is a valued asset to our team and we will definitely pass on the compliments. Be sure to like us on Facebook and follow us on Twitter for access to exclusive specials. Sincerely, Ali Khan a.khan@capitolkia.net

June 01, 2013

Brent was awesome, personable, knowledgeable. I was wanting to upgrade from my Sorento to a Sedona. He helped me to to get what I wanted within my budget. Marcelo, made the financial part of the exper More

by sedona14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Rosales, Brent Graham
Jun 04, 2013 -

Kia of North Austin responded

Thank you for the great rating! We appreciate hearing all feedback from our customers because we believe it is the best way we can improve as a business moving forward. Brent, Marcelo and the rest of the team work hard to provide excellent service, and I'm happy that the end result was a positive one. For service department specials and dealership news, please become our follower on Facebook and Twitter. Congrats on the new Sedona and have a great day! Best, Ali Khan a.khan@capitolkia.net

May 25, 2013

Richard was very helpful and got us into the perfect car. Marcelo was very patient with us and explained everything to us in detail. We left the dealership very pleased with our experience and happy with our More

by jbenavides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Rosales and Richard
May 28, 2013 -

Kia of North Austin responded

Congratulations on your new vehicle! I'm glad to hear that Richard and the rest of the team worked hard to get you in the perfect car. We aim to help our customers make informed decisions and I'm very pleased that you were happy with the results. I encourage you to send any questions our way and to follow us on Facebook and Twitter to discover spectacular specials from the service department. Take care and enjoy the new ride! Best, Ali Khan a.khan@capitolkia.net

April 30, 2013

Ben and Fabian made our purchasing experience the best we have had in purchasing a vehicle over the past 25 years. They really worked with us to find the car that fit our family, our budget, and our comfort More

by jeanie1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Klein And Fabian were extremely helpful. Best car experience in over 25 years.
May 01, 2013 -

Kia of North Austin responded

Jeanie, thank you very much for sharing your incredible experience at Capitol Kia. It's nice to see that a long-time Kia customer has yet again received quality service with a smile. We take pride in making sure that our team gives 100% when dealing with visitors to the dealership. If you have questions about your purchase, I hope you will contact us right away. Thanks again for the great rating and have a wonderful day! Regards, Ali Khan a.khan@capitolkia.net

April 27, 2013

As soon as we walked into the dealership, we felt right at home. Great atmosphere and very friendly people. Andrew and Marcelo worked very hard to meet our price range and financing requests. We got a grea More

by Mark78728
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Meyer, Marcelo Rosales
Apr 29, 2013 -

Kia of North Austin responded

Mark, we are very grateful that you shared your excellent experience at Capitol Kia. It's fabulous to hear that you got a great deal on your new vehicle and that our team provided friendly and quality service. Thanks again for the 5 stars and I hope that you will become our follower on Facebook and Twitter, as frequent specials from the service department are available. Enjoy the ride and have a great day! Best, Ali Khan a.khan@capitolkia.net

April 24, 2013

We just purchased our second Kia Optima here and were very pleased with the process from start to finish. We had some minor issues with the delivery process on the first car, but were very satisfied with More

by gstearman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcello Rosales, Heath Daniel
Apr 24, 2013 -

Kia of North Austin responded

Congratulations on your new Optimas! They really are great cars, and it was a pleasure to work with you. Heath is a valued member of our sales team and it is wonderful hearing that he assisted you in a prompt and thorough manner. If you have questions about either one of your cars, I encourage you to contact us right away. Additionally, we provide dealership news and service department coupons on our Facebook and Twitter pages, so follow us ASAP! Take care and we look forward to seeing you again. Regards, Ali Khan a.khan@capitolkia.net

April 09, 2013

Kia is awesome! Marcus went far and beyond to help me. Kia is awesome! Marcus went far and beyond to help me. Everyone was friendly, polite, professional, and helpful. A+ to Kia for great fast service. I More

by dmibarra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Benitez
Apr 09, 2013 -

Kia of North Austin responded

Many thanks for leaving this great review! Congrats on your new Kia! I hope you are enjoying it fully and that you will continue to love it for years to come. We appreciate the recommendation and I am glad to know that we have your trust. For future service visits, please follow us on Facebook and Twitter to find excellent specials and have a wonderful day! Regards, Ali Khan a.khan@capitolkia.net

April 01, 2013

From the time I walked in I was taken care of. Cody got me the financing on the car and I am being well taken care of after the sale. They really are doing well over there. More

by Bigrollerskater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert & Cody
Apr 01, 2013 -

Kia of North Austin responded

I am ecstatic to hear that you have had such a fine experience with our staff. I am particularly happy that Cody went out of his way to make sure you were happy with your purchase. We do our best to go above and beyond for each of our customers, and it is good to know that our dedicated sales team came through again in that regard. If you are in need of anything else, please let us know. In the meantime, check us out on Facebook and Twitter for offers and updates from the dealership. Thanks again, we hope to see you soon! Regards, Ali Khan a.khan@capitolkia.net

March 28, 2013

Susan (online sales) was very prompt with my online inquiry. When entering the dealership I was greeted by Brent who was very friendly and personable. Being a salesperson myself, I liked that Brent a More

by bjwuellner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent and Marcelo (sales and finance) were both great. It was the best new car buying experience I've had.
Apr 01, 2013 -

Kia of North Austin responded

Thank you for all of the positive feedback. We strive to have the best customer service in the business, and it makes me happy to hear that our goal was reflected through your experience with us. I'm glad that you enjoyed your time at Capitol Kia and that we were able to assist you to the best of our ability. We look forward to your next visit! In the meantime, check us out on Facebook for offers and updates from the dealership. Thanks again! Sincerely, Ali Khan a.khan@capitolkia.net

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