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Kia of North Austin

Austin, TX

4.8
2,103 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,103 reviews

May 09, 2019

Very welcoming, AMAZING customer service. Customer service was outstanding. Felt like I was actually listened to, was explained everything in great detail. Very very happy with the treatment g More

by DreKent96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zehr, Derek Martinez, Anthonei Mitchell, Sahil Kumar
May 09, 2019 -

Kia of North Austin responded

This is the level of customer service we strive to provide day-in and day-out. Thank you for the kind review!

May 06, 2019

Sahil kumar was great. Sahil Kumar was very accomodating and very helpful. Everyone was friendly. Great place with great people. Their prices are very affordable. Had a grea More

by Andrei2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sahil Kumar
May 06, 2019 -

Kia of North Austin responded

Thank you so much for the kind words! Weare happy we could be of assistance. If you need anything, you know where to find us!

May 04, 2019

Hot the target Sahil had a big challenge to get my truck into the budget I wanted. And he did. It was a good experience and everyone there was helpful and amazing. S More

by Twest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sahil Kumar
May 06, 2019 -

Kia of North Austin responded

Sometimes it takes a little extra work but it is worth it to ensure that we continue providing excellence to our guests! Thank you for your kind review and congrats on your new truck!

April 27, 2019

One happy customer! Exceptional service! The car buying process can be challenging, however Kia made it seem so easy. Wills showed us only the cars we wanted to see, and More

by deja85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Messick, Wills Philyaw
Apr 29, 2019 -

Kia of North Austin responded

We are so happy we could help. Your experience is the experience we offer to all of our guests on a daily basis. Thank you so much for the kind review and congrats on your new vehicle!

April 19, 2019

Wills was great! Very friendly and helpful. Worked with me to get the deal I needed. Jason the manager got involved and helped make the numbers work. Wills was very kn More

by GGold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Wills Philyaw
Apr 19, 2019 -

Kia of North Austin responded

We are so happy we could be of assistance. Thank you for this kind review and congrats on your new Kia!

April 17, 2019

Waste of time I didn't sugar coat anything. I was open with Destiny about my credit issues. I drove an hour and half to get there to be told something that could h More

by No one
Recommend Dealer
No
Employees Worked With
Destiny
Apr 17, 2019 -

Kia of North Austin responded

I am so sorry about this situation. I totally understand your frustration and the fact that you felt like there was time wasted. We try our hardest to get everyone approved. We have better success when the consumer is in store. We have better success when the consumer is in the store. At times, we have lenders on-site to help us in putting customers into cars and having customers in the store could help in relaying the story of what could have occurred to impact your credit. Even after customers leave we continue to work on their applications to see if possibly another bank approves. Thank you for your review and again we are sorry about your experience.

April 17, 2019

First experience I am a first timer so when thinking about getting a new car I was terrified and honestly had no idea what would happen. Will was super helpful and ans More

by Hannahe998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
Apr 18, 2019 -

Kia of North Austin responded

We are so happy we could help! We know that car-buying has a stigma that makes just pulling into the lot seem daunting. We do our very best to ensure every guest that enters our dealership has a smooth experience whether they are buying a new car or servicing their current vehicle. Thank you for your kind review and congrats on your new Kia Soul!

April 13, 2019

Quality, speed and Execution = very satisfied customer This was the fastest and most pleasant car purchase I have ever made and that’s all thanks to Wills Philyaw! Wills made this car purchase seamless, he More

by Stephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw, Alex Bedolla
Apr 15, 2019 -

Kia of North Austin responded

We love hearing these success stories from our customers! We are so happy that we could provide you with an easy and accessible car-buying experience. Thank you for the kind review and congrats on your new vehicle!

April 09, 2019

Thank you Kia 👍🏾 Special shout out to Will and Brandon for the wonderful experience and I love my new 2019 Kia Sportage. I recommend this dealership for ANYONE. 👍🏾 More

by Angel Waldon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zehr, Wills Philyaw
Apr 09, 2019 -

Kia of North Austin responded

Thank you for the kind review, Angel!

April 05, 2019

Great time They worked with my schedule and got me in a car I love before I was late to work, it was fast, fun and stress free More

by Jacob58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw, Alex Bedolla
Apr 08, 2019 -

Kia of North Austin responded

Thank you, Jacob. Our sales team knows our customers have lives and can't spend all day at the dealership. We like to get you in and out with the car you want👍

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