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Kia of North Austin
Austin, TX
2,103 Reviews
Our WHY-
We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process.
HOW?
*We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership.
*Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online!
*Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius.
*As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,103 reviews
June 27, 2019
Stay away from this dealership location! Dealing with this dealership was the absolute worst experience I have EVER had purchasing a vehicle. On March 28, 2019 I went in to this location, te Dealing with this dealership was the absolute worst experience I have EVER had purchasing a vehicle. On March 28, 2019 I went in to this location, test drove a Telluride, made a $5,000 deposit, agreed to trade in terms and ordered a specific model with the trim, color and other specifics I wanted. I was told by the sales manager Jason Thompson that it would take 3 to 4 weeks to arrive. Today, June 27 I still don't have the vehicle I ordered from him ( I finally got my money back 2 months in) and gave up on believing the BS they kept giving me. Last Friday I went to their sister dealership in Round Rock and today, less than a week after placing an order with the RR location, I'm driving the exact vehicle I wanted and ordered in March!! You're only as good as your management team is and this dealership fails on every level. I contacted the GM, Ben Klein and he didn't even have the courtesy to return my call. From a customer/consumer point of view they have a very shady, deceptive way of conducting business and I'd stay away. The ownership of this group of dealerships should really take a good, hard look into how this location represents their company. I am definitely filing a complaint with KIA! More
by SRH
Employees Worked With
Jason Thompson, Anthonei Mitchell
June 09, 2019
High pressure selling. It's clear the management here drive their sales people with fear instead of motivation. We went here to look at a used car that the lot no longer ha It's clear the management here drive their sales people with fear instead of motivation. We went here to look at a used car that the lot no longer had. The sales person pushed another car on us, which is fine, but when we said we wanted to think about it, we were told we needed to wait to leave. The sales person said they might get in trouble if we left. We were then told it didn't matter if we left because they already had someone who was ready to buy the car. The whole thing lasted about an hour longer than we would have liked. It might be a better experience if you're buying a new car, but don't go here if you're interested in something used! More
by JEBROY
Employees Worked With
I don't remember their names
June 07, 2019
Great Customer Service and Maintenance I recently moved to TX and my car needed an oil change, Arturo Silva was very helpful and friendly. Will definitely come back to this dealership for a I recently moved to TX and my car needed an oil change, Arturo Silva was very helpful and friendly. Will definitely come back to this dealership for all my maintenance. The oil change was quick but I asked them to take a look at my brakes and they did a great job informing me on my vehicle. Would recommend to any KIA owners. More
by Lemurs
Employees Worked With
Arturo Silva
May 31, 2019
Purchased second car Salesman was very honest and polite this week I purchased a car from him last week my sister purchased a car from him her second Kia my second Kia t Salesman was very honest and polite this week I purchased a car from him last week my sister purchased a car from him her second Kia my second Kia the experience this time with Kia was better I most say sorry over 25 words More
by Angela,edwards123
Employees Worked With
Service department Brian hall in service 5 below , Wills Philyaw
May 28, 2019
Excellent car buying experience Excellent buying experience! Our Salesmen (Sahil Kumar) was an honest & hardworking guy. When you go to buy a car, there is also a feeling of wheth Excellent buying experience! Our Salesmen (Sahil Kumar) was an honest & hardworking guy. When you go to buy a car, there is also a feeling of whether or not you will get the best deal. Your family and friends will tell you all the pitfalls of what to look out for, hidden costs, misinformation, being sold something you don't need, etc. At Southwest Kia the experience was AMAZING! From the moment we walked in, the folks at the dealership weren't trying to sell me something I didn't need. They listened to what I wanted, gave me options, and walked me through the entire pricing. Many dealers we had visited in the last two weeks tried to sell us cars we didnt want or need, Southwest Kia only showed us what worked for our budget and lifestyle. When it came to finalizing the deal, the pricing was clear, easy to understand and even the small print, wasn't so small - it was clear and concise. Of course, like any car buyer, we wanted to think through the options, so we took our time, came back the next day to finalize. The moment we said we needed more time, there wasn't any angst or frustration, but simply a... "thats ok. no problem, we rather you think it over and buy a car you want for the right reasons, no rush here." Truly appreciate the car buying experience and commitment from Sahil and the Finance team. More
by preetp
Employees Worked With
Sahil Kumar
May 26, 2019
Outstanding Salesman and Service Me and my husband initially just came to browse at SUV's. I noticed Mr. Will out working in the lotop assisting a customer via phone. When he noticed Me and my husband initially just came to browse at SUV's. I noticed Mr. Will out working in the lotop assisting a customer via phone. When he noticed me and I noticed him I asked him "What you doing "... he smiled and said "what you doing ". I asked again "what you doing", Mr. Will said watching you. We both laughed. Th as the was the beginning of a awesome sale man getting my sense of humor. We hit it off. I expressed to Mr. Will my needs and he got on the job full steam. My husband was just as impressed with how quickly progressed. That is my "I Love You" gift from my husband. Since I had previously been in a car accident and my car was totalled. Mr. Will and Mr. Joree were the greatest. I definitely would recommend these two gentleman at Kia Southwest on Hwy 183 Northbound. I loved their friendliness and sense of humor. Definitely look them up for your next car needs. More
by 2SWEETS
Employees Worked With
Jeremy Joree , Wills Philyaw
May 26, 2019
First Auto Purchase Big shoutout to Southwest Kia - Austin for assisting me in my first auto purchase. I wanted to take a little time to thank their entire team for their Big shoutout to Southwest Kia - Austin for assisting me in my first auto purchase. I wanted to take a little time to thank their entire team for their professionalism. Sahil Kumar is the main man, he was able to answer all my questions and stay in touch actively through email, text, and call. I was able to drive 3 hours from Dallas to pick up a manual transmission I wanted and couldn't be happier with my purchase! If you guys are shopping for a vehicle, I highly recommend Sahil Kumar to assist you throughout the entire process! More
by Martin208
Employees Worked With
Sahil Kumar
May 23, 2019
Amazing experience Wills was amazing at helping me find the perfect car. He was straight forward about everything and made sure that we got exactly what we were looking Wills was amazing at helping me find the perfect car. He was straight forward about everything and made sure that we got exactly what we were looking for. My fiancé will be looking for a car soon as well and we know exactly who we will be going to! Thank you Wills and all the other amazing people at Kia! More
by awalch
Employees Worked With
Michael Smith, Wills Philyaw
May 21, 2019
Easy process, helpful salesperson Sahil was very helpful. His patient explanations of the leasing program made my decision less stressful. With all of the information he offered I was Sahil was very helpful. His patient explanations of the leasing program made my decision less stressful. With all of the information he offered I was able to be excited about my purchase instead of worried about the details. More
by Ad2019
Employees Worked With
Sahil Kumar
