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Kia of North Austin
Austin, TX
1,971 Reviews
Our WHY-
We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process.
HOW?
*Our non-commissioned sales professionals are focused on meeting your needs to ensure you are satisfied throughout the entire buying experience.
*We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership.
*Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online!
*Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius.
*As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,971 reviews
October 21, 2018
Raised price and would not honor previous online price Set appointment to look at a car and by the time we got there to look at it, the price went up $500. They were not willing to sell at the original p Set appointment to look at a car and by the time we got there to look at it, the price went up $500. They were not willing to sell at the original price that was posted online 5 days before. Take a screen shot of every car you see online from this place. They lost my business (a returning customer) for good. Situation: Car was listed at 15,000 on Monday, looked at it 5 days later (we live out of town), price went up to 15,495. Talked with a "manager" and asked if it would possible to get this car at 15k out the door price (they gave me a similar deal on another car 8 months before this).....He said it would be possible. Came back the next day to look at it again, offered 15k out the door price which they led me to believe was likely to be accepted. They said they will "not sell it for any less than $15,495", about $500 more than what it was listed for 5 days before. Great way to treat your valued returning customers! By the way, the Car Fax value buying from a dealership found by vin number in excellent condition was $13,730. 15k out the door was a reasonable offer. More
by Sean
Employees Worked With
Jeremiah
October 19, 2018
Ask for Jason . Great guy, he got us into the car we really wanted. I’m giving him all high marks. Aces High. Thank you so much! . Great guy, he got us into the car we really wanted. I’m giving him all high marks. Aces High. Thank you so much! More
by Aces High
Employees Worked With
Jason Wimberley
October 18, 2018
Service after the sale - excellent! My Kia is only two years old and every time I went in for unusual problems like a critter eating my hoses or cleaning out rats nest causing a noise in My Kia is only two years old and every time I went in for unusual problems like a critter eating my hoses or cleaning out rats nest causing a noise in my air conditioning, the service advisor was always pleasant, accommodating and made sure I was satisfied with their service. Senior citizen who appreciates patience and respect from younger generation like advisor Shawn chamberlin. More
by Marlene t.
Employees Worked With
Shawn Chamberlain,service advisor,Amber Schneider, sales, Todd in finance - Anderson mill center.
October 18, 2018
Very very professional.he knows his job My sale guy was so helpful..honest very professional..he knows his job.and he dressed very nice ...he offered drinks coffee etc..made me feel less str My sale guy was so helpful..honest very professional..he knows his job.and he dressed very nice ...he offered drinks coffee etc..made me feel less stressful... More
by Bigred
Employees Worked With
Wills Philyaw
October 17, 2018
October trade-in, October purchase We were ready for a new car and Michael Scott was our salesman. We are very pleased with the wheel and deal and drove home in a new 2019 Kia Sorento We were ready for a new car and Michael Scott was our salesman. We are very pleased with the wheel and deal and drove home in a new 2019 Kia Sorento after trading in our 2014 Sorento. Michael went above and beyond and got the ball rolling, we appreciate his hard work and honesty. Car drives great! More
by Ludu75
Employees Worked With
Michael Scott
October 15, 2018
Fast and Straight Forward We knew exactly the car we wanted. We bought it for the price listed. Richard was fantastic, fast and accommodating. We lived him. We were done in lik We knew exactly the car we wanted. We bought it for the price listed. Richard was fantastic, fast and accommodating. We lived him. We were done in like an hour and a half, including test drive. Also very impressed with the custodian. He was working hard the whole time we were there and the dealership was spotless. I don't remember our finance associates name, but we didn't like him. He was smug, and cold, and didn't answer our questions well. More
by TaraChill
October 10, 2018
Changed my life!!! I had gone to several different places and had no luck finding anything so I went back to Southwest Kia to get a car instead of just looking like I di I had gone to several different places and had no luck finding anything so I went back to Southwest Kia to get a car instead of just looking like I did the last time. I was pleased to be approved for an amazing car right within my price range. I have been so stressed out about finding a car and my worries are at ease. They took my trade in even though it was super old and had some issues. I had a low down payment and my monthly payments are amazing!!! I’m so happy with my choice and my salesman rich was amazing he actually listened to what I needed and he actually remembered to ask about how my job search was going ,which I was very surprised that he remembered, and that’s how good their customer service is! You definitely will not leave empty handed whether is it a new car or even information to get you one step closer! 10 out of 10 would recommend! More
by Abbyg123
Employees Worked With
October 08, 2018
Great service Mr. Jason Wimberley is great. My husband and I were very satisfied with his service. Getting a new car can be stressful, but Jason made everything g Mr. Jason Wimberley is great. My husband and I were very satisfied with his service. Getting a new car can be stressful, but Jason made everything go smoothly. Of course, we got a great deal on a Kia Soul. Jason was very professional and willing to provide the best deal. We highly recommend the service from Jason, and the Southwest Kia Austin. More
by lizard
Employees Worked With
Jason Wimberley
October 04, 2018
Justus Went Above and Beyond Justus went above and beyond to give us a great lease deal and saved us a decent amount of money at signing. He is great! Justus went above and beyond to give us a great lease deal and saved us a decent amount of money at signing. He is great! More
by SER
Employees Worked With
Justus Bosquez
October 03, 2018
I went to buy a car, and left with a car. Minimal hassles. The process of buying a car takes too long. Full stop. If the car's price is fair, no negotiation is desired/necessary, and acquisition of funds (ca The process of buying a car takes too long. Full stop. If the car's price is fair, no negotiation is desired/necessary, and acquisition of funds (cash or financing) is not an issue, a car purchase should be only slightly more time-consuming than a trip to CostCo. That said, my experience at Southwest Kia was as good as could be expected. Jason Wimberley was helpful, agreeable and willing to allow me to dictate the pace of the car search. He was candid and personable, making the process as pleasant as it could be. I would recommend this dealership to others interested in purchasing a Kia. More
by authorofthereview
Employees Worked With
Jason Wimberley
