Kia of North Austin

Good experience Southwest Kia Austin has been a great dealership experience. I really appreciate the friendly not pushy environment. Our salesman, Sahil Kumar, was kn Southwest Kia Austin has been a great dealership experience. I really appreciate the friendly not pushy environment. Our salesman, Sahil Kumar, was knowledgeable and professional. Great all around experience. More

Bait and Switch Tactics Looking to test drive two vehicles; had a lengthy email exchange with Internet Manager Brandon Z as well as Manager Ben to go over the types of vehic Looking to test drive two vehicles; had a lengthy email exchange with Internet Manager Brandon Z as well as Manager Ben to go over the types of vehicles and options packages we were looking to test drive. Also, I specifically asked if we can provide Insurance/License information, to not have a Sales Associate in the vehicle during the test drive. I am aware this is odd for some dealerships (welcomed by many others) I wanted to arrive onsite, be efficient and forego the 30-minute meet/greet. Even scheduled a formal invite. Arrive on-site, greeted by a receptionist. Inform her I'm here to meet with Brandon, and he's aware of everything. She immediately pawns me off to Sahil. Sahil shakes my hand and asks what brings us in, what kind of vehicle interests me? I kindly state that we are there to see Brandon Z; he is aware of us arriving; he is aware of what we're looking to purchase. They can't reach Brandon. Sahil states again that he will help us if we tell him what we're looking for. I am annoyed by this. So I respond the vehicles we are looking to test drive, I give him ID and Insurance information for him to print out a dealer plate and we will be on our way to a test drive without him in the vehicle. He looks confused, and the receptionist seems confused. They state they don't do this; I indicate I have a lengthy email exchange saying they do. Sahil excuses himself to ask a manager. When he returns he asks 'May I ask why you want to test drive a vehicle without a sales associate?' I respond 'Because I asked Brandon Z, with Ben cc'ed, and it was granted.' Sahil replies, 'I'm sorry, we don't do that here.' I thank him for the colossal waste of time, and I inform him that I will write a negative review as this is bait and switch. I email Brandon Z and Ben about my experience. No one replied, ever again. I went back to Toyota and purchased a new Tacoma that very hour. More

Never Disappointed I'm never disappointed in the service I receive here. The waiting area is comfortable, WiFi, snacks and drinks provided. The service techs keep you I'm never disappointed in the service I receive here. The waiting area is comfortable, WiFi, snacks and drinks provided. The service techs keep you informed of the progress of your service and are always polite. It brought a smile to my face when I was told "I see you brought your own drink, have a snack, make yourself comfortable and I'll take care of the rest." How cool was that! More

Great Service - every visit Your service department is the BEST we have experienced on any make of automobile. We were greeted by Edgar - he was friendly, efficient, and represe Your service department is the BEST we have experienced on any make of automobile. We were greeted by Edgar - he was friendly, efficient, and represented KIA well. My aunt is 90 year old deaf lady and they treated her with the care you would want your family treated. Even though she lives in South Austin and oil changes are not free, we travel to this location for superior service. Edgar promptly arranged with Vardasha to have LYFT pick us up and we had lunch while we waited. Edgar called us promptly recommending a couple other items that needed attention. He was not pushy with his recommendations. By the time we finished lunch, the car was ready and LYFT picked us again. Thank you for another great experience with KIA service Department in North Austin. More

We bought a car yesterday and the experience was great Sahil helped us throughout the process and made it smooth. Helped us find the right car based on our preference. This is my first time buying a car. T Sahil helped us throughout the process and made it smooth. Helped us find the right car based on our preference. This is my first time buying a car. Thanks everyone at dealership to make this process seamless and easy More

Best car buying experience I have bought few cars in the past however this car buying experience was phenomenal. Sahil delivered my new Telluride to my house and drove 4 hours o I have bought few cars in the past however this car buying experience was phenomenal. Sahil delivered my new Telluride to my house and drove 4 hours on his day off. That's commitment to show excellent customer service. Southwest Kia has the best employees. The finance guy Alex called me and explained everything and made it smooth for me with no pressure. I love my new 2020 Kia Telluride. Thanks Southwest Kia Austin for doing everything for me. More

Happy with service - thank you Sahil To be honest, I spoke with Sahil at the dealership thinking I won't be able to get a car and just . was giving a shot and my monthly payment budget wa To be honest, I spoke with Sahil at the dealership thinking I won't be able to get a car and just . was giving a shot and my monthly payment budget was super low. He worked hard to get me a brand new 2019 Kia Forte and within my budget. I'm so happy with the dealership and Sahil to get me a car as my old car broke and I had no transportation. Shout to everyone, you need a vehicle with great deal- get to Sahil at southwest Kia Austin and he will make a miracle happen for you. Thank you again. No words to express my feelings :) I'm happy More

Very happy customer I came in unsure if I’d be able to get something I could afford but Lauren helped me with everything and kept me at a good payment I would definitely I came in unsure if I’d be able to get something I could afford but Lauren helped me with everything and kept me at a good payment I would definitely recommend Kia and go in and see my girl she was VERY NICE AND HELPFUL. More

I got ghosted After being in contact with Andrew about a car price, he stopped communicating with me. I was never rude, hostile, or made a ridiculous request. After being in contact with Andrew about a car price, he stopped communicating with me. I was never rude, hostile, or made a ridiculous request. More