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Kia of North Austin

Austin, TX

4.8
1,971 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *Our non-commissioned sales professionals are focused on meeting your needs to ensure you are satisfied throughout the entire buying experience. *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 1,971 reviews

December 27, 2018

Wills and the Kia team were amazing! Very pleasurable experience overall! Amazing customer service, friendly team, and beautiful location. I would definitely recommend Kia, especially Wil More

by Dianatorres428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby and Cody , Wills Philyaw, Alex Bedolla
Dec 27, 2018 -

Kia of North Austin responded

Diana, We set high standards for ourselves in all areas of customer service. Reviews like yours are evidence that we are providing the best car-buying experience possible.

December 26, 2018

Great car buying experience Everyone was super helpful today. I had a great car buying experience. Ivan was very knowledgeable and friendly. I was able to handle everything in a More

by Cassandra Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Rodriguez
Dec 27, 2018 -

Kia of North Austin responded

Cassandra, thank you for the kind comments! We are always happy to help! Congrats on the new car!

December 26, 2018

Excellent experience. I bought a car last year and had a great experience with Wills and the finance team at Southwest Kia. Unfortunately, I had to buy a car again since I More

by vincefg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Messick, Wills Philyaw, Alex Bedolla
Dec 27, 2018 -

Kia of North Austin responded

Vince, we are sorry to hear about your accident. We are happy we could get you in the right vehicle and make the whole process enjoyable!

December 24, 2018

A+ for Customer Service The whole environment was welcoming, Rich W. was amazing in answering every one of my questions with a smile and without putting any pressure on me. H More

by Austin coastie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2018 -

Kia of North Austin responded

Austin, thank you for your kind words. We are happy to hear you had a terrific experience at our dealership! Congratulations on the new car!

December 19, 2018

Awesome Salesman and Finance Employee I met Estaban and he was totally awesome, he is a very knowledge in knowing his vehicles and he was very professional. To him it did not look like a More

by Martha Cervantes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William (Bill) Little
Dec 26, 2018 -

Kia of North Austin responded

Martha, whether it is servicing or purchasing, car-buying should not be a job or a chore, it should be an experience. That is the standard we strive for every day. We are happy to hear your experience lived up to our standard!

December 16, 2018

Looking to buy a car Richard was wonderful. He made sure that the car that I wanted had everything. He worked with my needs and got me that car that I was looking for. More

by GabrielaElaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2018 -

Kia of North Austin responded

Gabriela, thank you for the kind words. We are happy we could find the perfect vehicle for you.

December 12, 2018

Excellent Customer service I came in to Southwest KIA and was immediately greeted by the associate Richard Williams. I had already picked out the car I was looking for online an More

by jduran1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Kia of North Austin responded

jduran1995, thank you for the kind words! We are very aware of the difficulties that present themselves during the car buying experience. That is why we do our due diligence to make it as streamlined and accessible as possible.

December 07, 2018

Best Service Advisor in Austin Gene is the best service advisor. I have been taking my cars to him since 2014. I will not go anywhere, prefer to go to dealer as I trust Gene in any More

by Ips
Recommend Dealer
Yes
Employees Worked With
Ivan Ridriguez, Eugene Penberg, Ivan Rodriguez
Dec 12, 2018 -

Kia of North Austin responded

Ips, we don't have a speech prepared for that reward but we are honored to receive it!

December 01, 2018

Wills made it easy!!! My dealer Wills Philyaw was very welcoming and helpful in helping me get a new Sportage!!! Would highly recommend Wills Philyaw to friends and family, More

by gdt1985!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hall, Vance Messick, Wills Philyaw
Dec 12, 2018 -

Kia of North Austin responded

gdt1985, we are happy to hear you had a great car buying experience!

November 26, 2018

Amazing place to buy a car! The car salesman was very polite and helpful. Super enthusiastic and willing to do whatever it took to get us the best car and at the best rate. Very More

by Nicksheff20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Kia of North Austin responded

Nicksheff20, that level of enthusiasm is how we approach every guest, every day! Thank you for your kind words!

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