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Kia of North Austin

Austin, TX

4.8
1,971 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *Our non-commissioned sales professionals are focused on meeting your needs to ensure you are satisfied throughout the entire buying experience. *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 1,971 reviews

April 01, 2019

Nightmare Terrible service non-negotiable on price and they even let me drive my vehicle off the lot without any oil in it enough said I live in Bastrop so I dr More

by Geoff S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lexi King, Ben Klein
Apr 02, 2019 -

Kia of North Austin responded

Geoff, we strive to provide excellence in all that we do and if we apologize if we missed the mark. I am forwarding your review to our GM but would also like you to reach out as well. I am providing his information below. Ben Klein b.klein@southwestkia.com 512.583.1900

Apr 02, 2019 -

Geoff S responded

I have sent a response to you via your email

March 30, 2019

Great staff, good post sales service, recommend it! It has been always a great experience at this dealer, since our first car in the US. Ivan is very knowledgeable and he usually does not make us feel More

by GilbertoM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Rodriguez, Alex Bedolla
Apr 01, 2019 -

Kia of North Austin responded

We are so happy we could help. Car buying should be easy and accessible to all no matter the situation. Thank you for your kind review and congrats on your new vehicle!

March 26, 2019

Amazing car dealership! I enjoyed this place! They made us feel welcome and comfortable from the moment we got through the doors. Great customer service! Wills got us in and More

by lincolnd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw, Alex Bedolla
Mar 26, 2019 -

Kia of North Austin responded

We strive to provide excellent customer service to everyone that walks into our dealership and we are so happy you were able to experience that!

March 25, 2019

Very nice The staff was friendly and helpful, helped answer any questions and worked to help accommodate our needs and get us out in a good amount of time very More

by Hmrenken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Bedolla, Sahil Kumar
Mar 26, 2019 -

Kia of North Austin responded

Thank you for the kind review! We are happy we could help!

March 24, 2019

Great service! Sahil was outstanding! He exceeded all our expectations. Very responsive,’patient, professional and courteous. I would highly recommend him and y More

by G2M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sahil Kumar
Mar 25, 2019 -

Kia of North Austin responded

We are always happy to help! Thank you for your kind review.

March 24, 2019

Best Salesman Ever Wills is just the best. Friendly, nice, helpful, courteous. This is the third Kia that I have bought from him and I will get the next one from him. More

by sandywest222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Thompson , Vance Messick, Eugene Penberg, Wills Philyaw
Mar 25, 2019 -

Kia of North Austin responded

We are happy we could help! Thank you for the kind review and congrats on your new car!

March 21, 2019

Easy process and fair dealership! Went to Southwest Kia to buy a used Toyota Tacoma. I had expected a hard press to upsell or look at other vehicles, but Abel and everyone at the deale More

by JDMoore14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abel Lopez
Mar 25, 2019 -

Kia of North Austin responded

Thank you for allowing us to help! We understand car buying can be a tedious process so we do our best to ensure it is easy and accessible for all!! Thank you again and congrats on your new Tacoma!

March 20, 2019

Car shopping made easy I’m glad Ivan greeted me and helped me find the vehicle I wanted. He was very knowledgeable, diligent and pleasant. I would definitely recommend him a More

by Cece
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vance Messick, Ivan Rodriguez
Mar 21, 2019 -

Kia of North Austin responded

Cece, thank you for the kind review. We are happy we could help!

March 19, 2019

No hassle, no haggle I came to Southwest Kia with a Soul in mind because I trusted the brand based on ratings and awards from a little research. Before I showed up to the More

by Al Garcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
Mar 19, 2019 -

Kia of North Austin responded

Al, we appreciate your kind words but the service you received is our standard. We strive to provide excellent service to every guest that enters our dealership we are thrilled to hear we could help.

March 17, 2019

A+ service Came into Kia to test drive a hybrid. I met Wills and he was very helpful. The hybrid was too small but Wills showed me some other options and took More

by Kiakar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw, Alex Bedolla, Ben Klein
Mar 19, 2019 -

Kia of North Austin responded

We are so happy we could help! Thank you for that compliment about our aesthetically pleasing models as well.

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