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Kia of North Austin

Austin, TX

4.8
1,971 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *Our non-commissioned sales professionals are focused on meeting your needs to ensure you are satisfied throughout the entire buying experience. *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 1,971 reviews

August 01, 2019

Never Disappointed I'm never disappointed in the service I receive here. The waiting area is comfortable, WiFi, snacks and drinks provided. The service techs keep you More

by Twis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't recall the service techs name :(
Aug 01, 2019 -

Kia of North Austin responded

When you bring your vehicle to us to be serviced, all you have to do is wait. However, waiting can sometimes be extremely boring! We've done everything we can think of to ensure that wait is made to be as enjoyable as possible. Anytime you come in, feel free to take advantage of all our guest amenities! Thank you for your kind review, come back and see us anytime!

July 31, 2019

Great Service - every visit Your service department is the BEST we have experienced on any make of automobile. We were greeted by Edgar - he was friendly, efficient, and represe More

by kvc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar, Vardasha
Jul 31, 2019 -

Kia of North Austin responded

We are thrilled we could provide you and your aunt with an excellent service experience. This review has made our week! Come back and see us anytime!

July 31, 2019

We bought a car yesterday and the experience was great Sahil helped us throughout the process and made it smooth. Helped us find the right car based on our preference. This is my first time buying a car. T More

by Chew
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Howell, Sahil Kumar
Jul 31, 2019 -

Kia of North Austin responded

We are thrilled we could provide you with an excellent first-time car-buying experience. We do our best to break out of that negative dealership stigma and provide each guest with incredible service. Thank for the kind review and congrats on your new vehicle!

July 30, 2019

Dishonnest people I bought a car from them. When I got home its check engine light came on. What they do is erase the code to get the inspection and that is it. They ar More

by dulha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Simo
July 30, 2019

Best car buying experience I have bought few cars in the past however this car buying experience was phenomenal. Sahil delivered my new Telluride to my house and drove 4 hours o More

by PennyGibbs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sahil Kumar
Jul 31, 2019 -

Kia of North Austin responded

Penny, it is no problem at all to ensure our guest have a wonderful experience buying their new car. It's the experience we strive to provide to our guest on a daily basis. The 2020 Kia Telluride is an incredible SUV packed with incredible amenities. Thank you for your kind review and congrats on your new Telluride!

July 29, 2019

Happy with service - thank you Sahil To be honest, I spoke with Sahil at the dealership thinking I won't be able to get a car and just . was giving a shot and my monthly payment budget wa More

by AnthonySummo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sahil Kumar
Jul 29, 2019 -

Kia of North Austin responded

Anthony, getting our guest back on the road in a vehicle that's right for them at a price that is right for them is our only goal. We are so happy we could assist you. Thank you for your kind review and congrats on your brand new 2019 Kia Forte!

July 29, 2019

Very happy customer I came in unsure if I’d be able to get something I could afford but Lauren helped me with everything and kept me at a good payment I would definitely More

by Chanell43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Gaylord
Jul 30, 2019 -

Kia of North Austin responded

We are thrilled to hear we could find you a vehicle at a price that was right for you. Thank you for the kind review and recommendation. If you need anything, do not hesitate to reach out to us!

July 29, 2019

I got ghosted After being in contact with Andrew about a car price, he stopped communicating with me. I was never rude, hostile, or made a ridiculous request. More

by Lookingforquality
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Rodriguez
Jul 30, 2019 -

Kia of North Austin responded

We apologize about your loss of contact and are currently investigating to figure what went wrong. In the meantime, I would like to get in contact with you so I am providing my direct contact information below. Ben Klein | General Manager b.klein@southwestkia.com

July 26, 2019

Optima Girl I bought a Honda Civic earlier this month and wasn’t enjoying it. Went to SW Kia Austin, my salesperson Sahil helped me and got me a deal that I can’t More

by Marlyn81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sahil Kumar
Jul 29, 2019 -

Kia of North Austin responded

Don't mention it! We are always happy to help our guest!

July 26, 2019

Telluridin' off the lot! No frills, no bull! Lauren was awesome to work with on my new Kia Telluride purchase. Don't let the car dealer stigma get you down. Lauren is the real More

by Thrak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Gaylord
Jul 26, 2019 -

Kia of North Austin responded

Thank you! We strive to create an easy and accessible car-buying experience that breaks that very stigma. Thank you again for the kind review and congrats on your 2020 Kia Telluride!

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