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Kia of North Austin
Austin, TX
2,100 Reviews
Our WHY-
We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process.
HOW?
*We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership.
*Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online!
*Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius.
*As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,100 reviews
June 22, 2021
Like cheers, they always know my name. Going to the dealership is like visiting home. Lots of people I look forward to seeing. My car and I always treated right. 10/10. dealership is like visiting home. Lots of people I look forward to seeing. My car and I always treated right. 10/10. More
by sarahc85
Verified CustomerEmployees Worked With
Eugene Penberg
June 22, 2021
I was asked to come In because of a recall and I had already had this fixed. I even called you before I came in to confirm it was needed and they said yes. So I'm not sure if your system doesn't keep a already had this fixed. I even called you before I came in to confirm it was needed and they said yes. So I'm not sure if your system doesn't keep accurate records or if you just wanted me to come in so you could do other maintenance. At no time was I told that this was the same recall I had been in for less than a year earlier - until I looked at my receipt and it showed that history. I ended up spending quite a bit on other things - maybe they were needed but not necessary for me to reschedule my day and spend time there. That being said, the overall service was great. But this experience does make me wonder how trustworthy the dealership is. I will have to really think twice before I react to another "recall". More
by BETH.HELBERG
Employees Worked With
Eugene Penberg
June 22, 2021
Everyone involved with the service of my kia Optima was very courteous and and kept me informed about the progress of the work being performed. very courteous and and kept me informed about the progress of the work being performed. More
by ALFREDBERRY
Employees Worked With
Eugene Penberg
June 22, 2021
The staff in the service department at Southwest Kia - Austin are friendly and knowledgeable and will help you solve whatever problem you have with your vehicle. Austin are friendly and knowledgeable and will help you solve whatever problem you have with your vehicle. More
by CANTRELL.TOM
Employees Worked With
Eugene Penberg
June 22, 2021
Overpaid, I mean way overpaid! 300.00 for a battery, feel 100% ripped off. I don’t care how many tests you did. Telling me the battery cost over 200.00 then charging for labor, explaining it was a special ba 100% ripped off. I don’t care how many tests you did. Telling me the battery cost over 200.00 then charging for labor, explaining it was a special battery made me sick. But he stood and looked me in the face with this explanation. Can’t afford you and want my money back. HA, fat chance. I’m female so maybe that’s why I was taken advantage of!? More
by CVICKI45
Employees Worked With
Eugene Penberg
