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Kia of North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.8
2,101 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,101 reviews

August 30, 2021

Service agent was very friendly and helpful. Work was completed ahead of estimated time. Quality of work was good. Location was clean and comfortable to wait. More

by yodaks68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
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Aug 31, 2021 -

Kia of North Austin responded

Thank you for the positive review! We are happy to hear our service team delivered, and look forward to serving you in the future!

August 30, 2021

Always excellent service when I come in they make sure that everything I need is complete in good timing thank you for your hard work More

by latricerobinson2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Aug 31, 2021 -

Kia of North Austin responded

Latrice, thank you so much for the amazing feedback!

August 27, 2021

Always helpful and pleasant. Have been coming here for years and have always had a great experience. Great staff and have a lyft service so I never have to wait around. More

by JOHNS_CKL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Epstein, Eugene Penberg
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Aug 31, 2021 -

Kia of North Austin responded

Thank you for the great review! We are happy to hear that our team always provides great service for you. We appreciate your business!

August 27, 2021

Keep me informed about my vehicle while waiting. Had to order a part for my vehicle,should be in next wk. Very friendly and clean. More

by Melisabartley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Aug 31, 2021 -

Kia of North Austin responded

Thanks Melisa! We are happy our team kept you informed throughout the process and that you're on your way to getting your vehicle repaired!

August 27, 2021

It was super convenient scheduling an appointment thru their web site. The repairs were done on everything we agreed on. Every thing went as planned. More

by RSJIMENEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo Silva
Report | Print
Aug 31, 2021 -

Kia of North Austin responded

Thanks for the wonderful feedback! We love hearing that our service scheduling is simple and that you were able to get in and out in no time.

August 26, 2021

Wills is the best. He helped me get exactly what I wanted!!This is my second car that I've purchased from this car dealership. More

by MOSESYASCHIKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
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Aug 31, 2021 -

Kia of North Austin responded

Thanks so much for the awesome review! We really love hearing how great Wills is, and will be sure to share this review with him!

August 26, 2021

Greeted when i arrived. Everyone was courteous with smiles. Was told where I could while while my car was being serviced. Offered refreshments and car wash. More

by ABOUTTOBE41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Aug 31, 2021 -

Kia of North Austin responded

Thanks for the 5 stars! We strive for complete customer satisfaction and are happy our team was able to deliver that for you!

August 26, 2021

Took the car to repair the air condition and they told me that it wasn’t anything wrong with the AC a day later it’s not cooling at all again and I have to drive an hour to the service center again in the n More

by Giovanni
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eugene Penberg
Report | Print
August 26, 2021

Brain has taken care of me each time I come in. He offers the best service at any Kia here in Austin. Will be back. More

by Michael Ramirez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hall
Report | Print
Aug 31, 2021 -

Kia of North Austin responded

Michael, we really appreciate you taking the time to share your positive experience with Brian. He is definitely an asset to our team and we will be sure to share this great review with him.

August 25, 2021

The service was timely and the communication was excellent! The staff kept me informed on the service work and details all the way through, and everyone is super friendly. More

by ANDREWBOUSKA95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Aug 31, 2021 -

Kia of North Austin responded

Thanks Andrew! We appreciate you taking the time to share your service experience with us. We are so happy to hear our staff kept you informed and updated, and look forward to working with you again in the future.

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