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Kia of North Austin
Austin, TX
2,035 Reviews
Our WHY-
We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process.
HOW?
*We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership.
*Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online!
*Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius.
*As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,035 reviews
June 23, 2021
Service department is well maintained and efficient. Easy to get an appointment. Facility well maintained and clean, especially service department. The service manager John is accessible when necessary. Wait to get an appointment. Facility well maintained and clean, especially service department. The service manager John is accessible when necessary. Waiting area is comfortable and clean. More
by BARRYMNY
Verified CustomerEmployees Worked With
John Sheeks, Vance Messick, Eugene Penberg, Michael Webb
June 23, 2021
I am from Dallas. While in Austin area my car lit up a check engine light. It had be less then a month that I was at my Mesquite Southwest Kia for a check engine light. I spoke to Manny on the phone and h check engine light. It had be less then a month that I was at my Mesquite Southwest Kia for a check engine light. I spoke to Manny on the phone and he was able to get me right in that day. I was supposed to be driving back to Dallas. Come to find out there was very little oil, the funny thing was my oil light never came on and I guess they forgot to check my oil at the Mesquite Southwest Kia when it was there., a few weeks ago. More
by janmaret
Employees Worked With
Manny
June 22, 2021
Shawn and team are so nice and easy to work with, whether I need regular maintenance or have car problems. Thank you so much for all your help over the years!! I need regular maintenance or have car problems. Thank you so much for all your help over the years!! More
by WICKEDZOOT
Employees Worked With
Shawn
June 22, 2021
was not accommodated for anything. I spoke with multiple people that each had something different to tell me. I was told by one gentleman that i wouldnt have to pay for a specific service then ended up char people that each had something different to tell me. I was told by one gentleman that i wouldnt have to pay for a specific service then ended up charging almost $200 for that because i couldnt remember the name of the 6th person i had spoken with who mentioned they'd do it for free. They also were not updating me on the status of a part i ordered. I was also told they could get the part in two days then I ended up waiting almost two weeks! Unexeptable service. will not be returning to any of the kia dealerships if this is how they handle things. I was told they have been behind from being "bought out" and have received many unhappy guests, yet they did nothing to accommodate me or my needs. Treat people like humans and not dollar signs. Thanks. More
by marissa
Employees Worked With
Michael Webb
