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Kia of North Austin
Austin, TX
2,035 Reviews
Our WHY-
We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process.
HOW?
*We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership.
*Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online!
*Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius.
*As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,035 reviews
August 20, 2021
The best dealership I've had in my lifetime. The customer service has been outstanding since day one. Must really let management know that BRIAN HALL was so professional and courteous. I will definitely recc service has been outstanding since day one. Must really let management know that BRIAN HALL was so professional and courteous. I will definitely reccomend KIA to my fellow associates and friends. More
by tysonlonnie61
Verified CustomerEmployees Worked With
Brian Hall, Wills Philyaw
August 19, 2021
Good service, good deal, and it didn’t take all day! Wills did a good job taking care of us and made us feel comfortable with the big purchase we were making. Wills did a good job taking care of us and made us feel comfortable with the big purchase we were making. More
by bobilsing
Employees Worked With
Wills Philyaw
August 19, 2021
The guys on the customer service are wonderful and Quick with things they are friendly and the prices was good and the environment is good too with things they are friendly and the prices was good and the environment is good too More
by Boss
Employees Worked With
Eugene Penberg, Wills Philyaw
August 19, 2021
Southwest Kia took good care of my car. Facilities are very clean and welcoming. Ride service is great feature when all day repairs are required very clean and welcoming. Ride service is great feature when all day repairs are required More
by Mkbasalyga1
Employees Worked With
Shawn Service Desk. 🌟🌟🌟🌟🌟
August 19, 2021
I drove in for my appointment and went immediately to the customer area got a drink and a snack and by the time I finished making a couple of phone calls my car was ready and I was back on the road! customer area got a drink and a snack and by the time I finished making a couple of phone calls my car was ready and I was back on the road! More
by sonyasawin
Employees Worked With
Eugene Penberg
August 18, 2021
I have 2 Kia's which I typically have serviced at the dealership. My lease, issues began with sales and what they sold me on maintenance packages. My service advisor, Daniel, was not helpful or kind when dealership. My lease, issues began with sales and what they sold me on maintenance packages. My service advisor, Daniel, was not helpful or kind when I had question about that. There was a good couple visits for oil changes that I stuck around for. The most recent visit however, I brought in my other Kia for a recall. The appointment was made in advance, but I wasn't notified until hours after I was dropped off at work that the part was not even in stock. When I questioned why the part had not been secured for my appointment or why I hadn't been notified that it needed to be ordered, Daniel told me the part was not available by the VIN number. Then after that there were two parts and they had to see if they were bad, which I also pushed back on since it was a recall and I expected all recalled parts to be replaced. Daniel was audibly frustrated at my frustration and questioning on the phone, and did not even speak to me at pick up other than pointing me to checkout. Currently, I am still awaiting the ordered part. More
by Nikki
Employees Worked With
Daniel E
August 18, 2021
Great company to purchase your cars with. Wills gave me a great company experience. Will be back. The managers are amazing too! Give them raises! great company experience. Will be back. The managers are amazing too! Give them raises! More
by Justus_bosquez
Employees Worked With
Other Employees :
Derek Martinez, Wills Philyaw, Ben Klein, Jamie Griles, Ivan Rodriguez, Tamara Petermann
August 17, 2021
They go above and beyond for a Dealership. They not only have friendly staff but a clean show room and waiting area too. They work double hard to get your vehicle done on time and they try to save you money have friendly staff but a clean show room and waiting area too. They work double hard to get your vehicle done on time and they try to save you money too. I will keep using them for my service needs! Thanks Brian Wamsley More
by Treasures58
Employees Worked With
Eugene Penberg
August 16, 2021
Wills is an amazing salesman. Thanks to him im loving my 21 Kia sorento. the team went above and beyond. So thankful i keep returning back to this location. i would totally recommend this location to anyone 21 Kia sorento. the team went above and beyond. So thankful i keep returning back to this location. i would totally recommend this location to anyone More
by Linda R
Employees Worked With
Wills Philyaw
