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Kia of North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.8
2,108 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,108 reviews

October 14, 2021

The service representative was very friendly and attentive, and the service was prompt. I am fully satisfied. More

by Chunhuh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
It was Southwest Kia. I don’t know the service rep’s name
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Oct 14, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 13, 2021

The staff were able to appropriately address my need in an informative, efficient, friendly manner. More

by Keekers11219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arturo , Eugene Penberg
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Oct 14, 2021 -

Kia of North Austin responded

Hello Jose, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 13, 2021

Friendly and willing to do anything so you can walk out with the car of your dreams More

by Darkyugi89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Martinez, Jamie Griles
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Oct 14, 2021 -

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 13, 2021

I was recently encouraged to stop by and check in on occasion to stay in touch, and this really helped to improve communication. More

by franklindawn23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Cumberlands
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Oct 14, 2021 -

Kia of North Austin responded

Hello Jose, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 13, 2021

Great experience overall! Everything was superb. We had been at other dealerships and what mostly made us turn away was the customer service and with Wills it was a whole other ball game. We are really imp More

by Jose Eduardo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
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Oct 14, 2021 -

Kia of North Austin responded

Hello Jose, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 12, 2021

I was very please and I got the service I needed thanks have a blessed day I would work with you guys again More

by Whitea2408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Martinez, Eugene Penberg, Wills Philyaw
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Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 12, 2021

After solving problems they created they fixed my car and took care of me very well More

by Gail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Chamberlin
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Oct 12, 2021 -

Kia of North Austin responded

Hello, thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 12, 2021

I went to change only oil and after they done it start licking and missing oil and went to fix it and the said they will have a look and come back saying it’s done and still licking More

by Atotakareem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
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Oct 20, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin aims to provide a five-star experience to all of our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please give me a call at 737-999-7251 or email me at johnsheeks@lithia.com at your earliest convenience. I would like to personally discuss your concerns about your recent visit and what I can personally do to make it right. Thank you, and I am looking forward to hearing from you soon. John Sheeks Fixed Operations Manager

Oct 20, 2021 -

Atotakareem responded

I’m really speechless and will try put my words right, this time visit was really good and they were really helpful and understanding,I don’t know about the crack how it happened and what coz it but I paid for it and the guys toke some percentage of and it was the best they could do and o really appreciate it and I got my car fixed and running smoothly Thnks to u guys and sure will come again to do my service there with u guys , thank you soo much and appreciate your concern

October 12, 2021

Always excellent, never disappointed. I have always used the same service agent (Gene) has always treated me with the utmost care. More

by hank6139
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
Report | Print
Oct 12, 2021 -

Kia of North Austin responded

Hello, thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 11, 2021

Sahil and my finance guy (not sure what his name was but he had dark hair and dark eyes and had a guy shadowing him) were absolutely amazing! Sahil made the car process very quick and easy, while my finance More

by Asia Mickens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sahil
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Oct 12, 2021 -

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

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