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Kia of North Austin

Austin, TX

Overview
Employees
Reviews
Vehicles
4.8
2,106 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 2,106 reviews

November 11, 2021

Belittled by service rep stereotypical woman car thing.. 3rd time. No oil sticker. Car dirty, glove box contents in seat. Too far to pick up rental and had to return. Paid for oil change week before and had More

by NAWROCKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wasn't any of these shawn cunningham...I think
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Nov 22, 2021 -

Kia of North Austin responded

Hello, our team at Kia of North Austin aims to provide a five-star experience to all of our customers, and it is unfortunate to learn we didn’t reach that mark during your recent experience. Please give me a call at 737-999-7252 or email me at johnsheeks@lithia.com at your earliest convenience. I would like to personally discuss your recent visit. Thank you, and I am looking forward to hearing from you soon. John Sheeks Fixed Operations Manager

November 11, 2021

Staff is courteous and informative. Always leave feeling like they appreciate my business and loyalty More

by mvowels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael/Service Advisor, Eugene Penberg
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Nov 15, 2021 -

Kia of North Austin responded

Hello, thank you for providing such valuable feedback for our team at Kia of North Austin. We look forward to seeing you again!

November 11, 2021

The sales and finance team were amazing! I've never had such a quick and pleasurable time at a dealership. More

by ashleymorobinson
Recommend Dealer
Yes
Employees Worked With
Richard Williams
Other Employees : Bailey Hendrick, Derek Martinez
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Nov 15, 2021 -

Kia of North Austin responded

Hello Ashley, thanks for the five-star review. We appreciate you choosing Kia of North Austin for your automotive needs and look forward to seeing you again soon!

Nov 15, 2021 -

ashleymorobinson responded

And want to make sure i shout out Bailey Hendrick and Josh Lemiuex for their fantastic help!

November 11, 2021

Semi efficient. Clean store and well stocked. Quickly took care of my recall issue. Sad that they could not fix my wiper problems. More

by james6819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wills Philyaw, Jamie Griles
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Nov 15, 2021 -

Kia of North Austin responded

Hello, thanks for choosing Kia of North Austin for your automotive needs. We appreciate you taking the time to leave us a review. Please contact me at your earliest convenience so I can learn more about your wipers and what needs to be done. Thanks so much. John Sheeks, Fixed Operations Director - johnsheeks@lithia.com

Nov 15, 2021 -

james6819 responded

I took care of the wipers. Part of the problem was one was the wrong size. Technician could have just told me that and I would have bought one .

November 10, 2021

Professional, fast and efficient. Didn't try to sell me unnecessary work or parts. Very happy. More

by SHAYKRASNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 22, 2021 -

Kia of North Austin responded

Hello, thanks for the recommendation and kind words! Our team at Kia of North Austin was happy to hear them. We hope to see you again soon.

November 10, 2021

Micheal kept me up to date about the progress of the check up. I was happy that they were able get my car back to me on the same day. More

by gayle.truax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 22, 2021 -

Kia of North Austin responded

Hello, thanks so much for the glowing recommendation. Our entire team at Kia of North Austin is grateful for your kind words. We look forward to seeing you again soon!

November 10, 2021

I had great service at kia. Michael was very helpful and was there all to the end. More

by Russell58smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 15, 2021 -

Kia of North Austin responded

Hello Russell, thanks for the review! Michael is an asset to our team and we're lucky to have him. We look forward to seeing you soon at Kia of North Austin

November 10, 2021

All personnel were nice and informative. Procedurally All personnel were nice and informative. Procedurally speaking: 1-Where is the location of service to be? --I was directed in different texts to d More

by Bodoon49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eugene Penberg
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Nov 10, 2021 -

Bodoon49 responded

In addition to all that, the tires weren’t balanced for air (although the check was only for leaks), the car wasn’t washed, the inside wasn’t vacuumed… It was a bunch of little things. Maybe a staffing shortage? Understandable. I may do my future vehicle service myself.

November 10, 2021

Friendly, not pushy sales people. Everyone was smiling. Great cars! It's our second KIA from this dealership. We'll keep coming back! More

by JudyJudyJudy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall his name. Sorry!, Derek Martinez
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Nov 22, 2021 -

Kia of North Austin responded

Hello, thanks so much for your continued patronage. Every team member at Kia of North Austin was thrilled to hear your kind words. We look forward to serving you now and well into the future!

November 10, 2021

Wills Philyaw is the best sales person I’ve worked with. To date I’ve purchased 4 cars from him. He is super friendly, knowledgeable and quick! More

by LaizaB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wills Philyaw
Report | Print
Nov 22, 2021 -

Kia of North Austin responded

Thanks for the positive feedback! Our team at Kia of North Austin was thrilled to hear your kind words. We hope to see you again soon!

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