Kia of Lincolnwood

Worst service ever! I had an appointment for service for 4pm. I scheduled everything online, and I wrote I will wait for service to be done. When I came there, the gentle I had an appointment for service for 4pm. I scheduled everything online, and I wrote I will wait for service to be done. When I came there, the gentleman (service manager I guess) told me that they are busy and I'll have to wait hour and 45 minutes???? I told him that I had appointment for 4, and that I can't wait that long...I'm working two full time jobs....I asked him why did nobody called to tell me or to reschedule the service for another day? He said, they don't call customers because they sometimes doesn't answer the phone????? Really???? Worst excuse ever......I told him that when I was buying car I was offered with option that someone can actually pick up my car, take it for the service and bring it back. He told me they do that only when they have enough man power and that he can't guarantee that someone will actually show up??? I was so disappointed, they didn't even try to reschedule or help in any other way. Obviously Grossinger doesn't want my business, so I'll take it to someone who wats....not only the service but all the future car purchases for my family and me!!!! Huge disappointment!!! I don't see the purpose of all the perks you offered when you can't deliver them, and also I don't see the purpose of making the appointment when you gonna spend 3 hours in the dealership. More

Excellent customer service team I wrote about how bad the service and pricing was for grossinger Kia also how much I hated them over a year ago. All that has changed they have comple I wrote about how bad the service and pricing was for grossinger Kia also how much I hated them over a year ago. All that has changed they have completely shifted gears and brought a customer service team that's awesome! From the manager to Steve I mean all the service reps are amazing to work with now. They might be a bit overbooked at times, however they are composed and prompt to help. I mean wow! I've never been happier dealing with a delearship service center. Keep up the great work and hope you guys get raises cause you deserve it. More

Roza was very helpful and we like our Kia Soul. There is some confusion over what is going to be covered on warranty so we must see over the next few months what actually is covered. There is some confusion over what is going to be covered on warranty so we must see over the next few months what actually is covered. More

Worst experience of my life went to look at a Kia Sorrento told them I didn't need financing they were not very happy forcing the financing issue. First bad sign test drive car went to look at a Kia Sorrento told them I didn't need financing they were not very happy forcing the financing issue. First bad sign test drive car ran out of gas. Back at the office talking about prices I had a quote they emailed me and were not willing to keep it there was a rebate they said it was already included in the quote they were not willing to adjust told they said no thank you and we were done I walked out . Next day I schedule an appointment for a different dealer before I left I got a call from Kia again they were willing to negotiate with me I went back because we agreed on a price we got everything worked out they started pushing me to fill out a financial application which I said I wouldn't not interested brought in their financial woman very snotty and standoffish I said no I was not gonna do any financing with them finally just got up tore the paperwork we had already filled out and said that I was done they were forcing/pushing their financing on me. Wasted my time! Received many calls finally I told them to please stop calling I am now a proud new owner of a Toyota Highlander with midtown Toyota wonderful dealership wonderful customer service never again Kia Grossinger's you guys are horrible especially your sales team, finance team and management! More

Happy owners of new Sorento Thanks of Roza and Christian from Grossinger Kia in Lincolnwood we have our dream car Kia SorentoWe are really impressed with professional and friendl Thanks of Roza and Christian from Grossinger Kia in Lincolnwood we have our dream car Kia SorentoWe are really impressed with professional and friendly approach to customer and we will recommend this place and Roza and Christian to all our friendsWayto go Guys from Kia! More

Great Experience Went in not knowing much about the buying process. They helped me every step of the way and did a great job. Everybody I dealt with was friendly and h Went in not knowing much about the buying process. They helped me every step of the way and did a great job. Everybody I dealt with was friendly and helpful. I will definitely be coming back here for my next car and sending all my friends. Thanks Grossinger Kia!!!! More

Lies deception more lies Great service till after you sign the paperwork. Went back for oil change and to fix a mudflap. Took five hours and never fix the mudflap. They say th Great service till after you sign the paperwork. Went back for oil change and to fix a mudflap. Took five hours and never fix the mudflap. They say that all the mudflaps are on the car. When I showed him the missing mudflap they asked me if I wanted an estimate. Car has 7500 miles on it and they won't cover it under warranty. After first stating that all the mudflaps on the car without even looking they said that the mudflap looks like it was ripped off. They say they need the part to return for The warranty. But then they say that they have to order the whole wheel well. Because it's one piece. So if it's one peace then would have the existing wheel well to return for warranty. They want to charge me $360 for a little mudflap that probably cost no more than $100 for the whole wheel well lining. I should've listened to the reviews and gone to a different dealership. When I bought the car they said by my first oil change they were moving to a new bigger place and that the Service department would improve. The salesman told me they moved the whole dealership for one day and move back because the deal fell through. Sounds like a marketing scheme over the holidays to make you think you're buying a car from a modern up-to-date facility. More

unprofessional service depart & no customer service I'd give it a 0 stars if I could but since I can't I'll leave a 1 star. Made an appointment for a clogged AC drain, get there and a guy from a sister I'd give it a 0 stars if I could but since I can't I'll leave a 1 star. Made an appointment for a clogged AC drain, get there and a guy from a sister dealership is manning the service desk. He knows nothing about KIA's, and says they are backed up and can't take me nor does he have a log on to check for warranty. He says I can leave the car but prints the repair order that says diagnostic charge for $145. I refuse to sign and told him I'll make another appointment. Second visit, the guy says he's backed up and he can't look at the car today. xxx, why do they have appointments when they can't even service the vehicles that they sell. Always knew all the Grossinger dealerships get low ratings but since it's the closest KIA dealership so I gave them the benefit of the doubt. Even for routine services like oil changes, they seem to always mess it up somehow. Never coming back here again and don't believe those customer testimonials on their website. I complained to KIA corporate last time for their crappy service and KIA sent me a $100 gift card as an apology. More

Lies, deception and broken promises. Their Internet Sales department is off the lot with no direct communication with actual sales team. Wasted many many hours prior to the sale making sure all is ready when department is off the lot with no direct communication with actual sales team. Wasted many many hours prior to the sale making sure all is ready when picking up my vehicle. And what? When arrived 2012 van was dirty from sitting on a lot for days, would not even start due to dead battery. Inside required vacuuming and basic cleaning. All of this supposed to done ahead of time. I called hours before arriving and was assured it will be ready. Also, the price increased by $1k even though Christian, "from internet sales" assured me that the price is agreed as in my original email. The Store Manager claim he never approved, so Christian lied lied lied. Never got him on the conference call to do a three way and admit it, Grossinger manager was verifying story off line. Spent over three hours that night at the dealership to close the supposedly all done deal. NEVER trust them even in wring. I could never talk to the same person, always messages were relayed and conveniently changed. WORST experience ever, especially after I made sure all is covered before driving out there out of state to pickup my van. Even the title paperwork that was to be sent to me the next day took 3 days to resolve with many phone calls on my part because dealership could care less. The next month I have purchased a new vehicle from Rosen Nissan. I was out in 45 minutes, everything ready to go. Now, that's service! More

Hi I bought Kia Sorento LX 2012 I worked with Andrew Hi I bought Kia Sorento LX 2012 I worked with Andrew J. Hero He is Awesome!! He gave me lowest price How did I know? before I visit gr Hi I bought Kia Sorento LX 2012 I worked with Andrew J. Hero He is Awesome!! He gave me lowest price How did I know? before I visit grossinger kia, I visited more than 4 kia dealership but they were so expensive:( If you want to buy new kia vehicle, you must go to grossinger kia and you must work with Andrew J. Hero:) Then you will get lowest price in illinois Thank you Andrew!! I will visit there soon!! More