Kia of Lincolnwood

Great customer service. We were warmly greeted and all the employees were very helpful including the manager. Service was finished in a reasonable time. We were warmly greeted and all the employees were very helpful including the manager. Service was finished in a reasonable time. More

In for oil change $2418. 00 in up selling. Including tires 38000 miles warranty 80000 00 in up selling. Including tires 38000 miles warranty 80000 More

The Service department failed on multiple instances with handling the recall work for my car. handling the recall work for my car. More

This place is a SCAM. I went in to get a software update and recall fixes, so asked if they could change my oil and check fluids while there. They quoted me $950 for an o I went in to get a software update and recall fixes, so asked if they could change my oil and check fluids while there. They quoted me $950 for an oil change and fluid replacements, which I knew was completely inflated. I went to the local Jiffy Lube - $150 for oil change and all the fluids I needed. They said that the fluids Kia recommended weren't even needed. Total scam. Also, they are so rude and unprofessional and the waiting room is a dump. Do NOT waste your time or money. More

The service advisor Dawood does not know what he is doing, I ask him to send some invoice to the Autoguard co. and all he said was that he is very busy ,what a way to treat a customer it's unbelievable doing, I ask him to send some invoice to the Autoguard co. and all he said was that he is very busy ,what a way to treat a customer it's unbelievable. Then I talked to the service manager Francis Caner and he did it right away. More

Avoid their service center at all costs. They are not here to help they are here to make a quick buck off you. They quoted me $5000 to replace my catalytic converter. I took the same car to They are not here to help they are here to make a quick buck off you. They quoted me $5000 to replace my catalytic converter. I took the same car to a local mechanic and that mechanic is changing me $850. This company should not be trusted. More

Initially my expensive repair did not work. Subsequently, the service department worked with me on a very agreeable solution. They have always been friendly. It took a bit of time to resolve th Subsequently, the service department worked with me on a very agreeable solution. They have always been friendly. It took a bit of time to resolve this but I appreciate their willingness to work on fixing the matter. More

They are making it near impossible to cancel the extended warranty. I now have to get a lawyer involved. What a nightmare. warranty. I now have to get a lawyer involved. What a nightmare. More

Avoid the service Dept and service manager, Felix, like it is a contagious disease. There is nothing worse than technicians who don't know basic mechanics of a car or service managers who say they really d it is a contagious disease. There is nothing worse than technicians who don't know basic mechanics of a car or service managers who say they really don't care about their job because they can get one anywhere. This is just a few of the experiences I have witnessed at Kia of Lincolnwood. I'm really disappointed with the lack of standards in the dealership in general from a super messy dirty service shop, lack of customer friendly service writers, technicians who don't know how to follow service manuals, to the tripping hazards of the lack of a thresh hold at the floor transition from customer waiting area to the sales floor. From what I have read is that their sales department isn't much better either. Too many details, mess ups, lies and run arounds to explain here because it would be like a novel. Did I mention the loaner they lent me smelled like an ashtray and it took me almost a month to finally get the smell out of it? More

Insanely bad customer experience. They can put you the full process online including soft finance application and home delivery appointment. Only to bug you every day to come finish a They can put you the full process online including soft finance application and home delivery appointment. Only to bug you every day to come finish at the dealership (likely for random upsells the online process makes much easier to turn down). Special mention to Frank who I dearly hope doesn't need to sell cars to make a living More