Kia of Lincolnwood

There is absolutely no communication! You call no one answers. You show up everyone is gone and who is left behind is sweet as pie but she had no answers either and was even embarrassed a You call no one answers. You show up everyone is gone and who is left behind is sweet as pie but she had no answers either and was even embarrassed about it! Not her fault people she works with lavk professionalism in there work ethic! She asked a sales person for guidance and he pretty much told her why come to me I cant do anything about it. I understood he couldnt. But tell her that in front of me was rude! Making her uncomfortable. So when I said that its very unprofessional and so sad that im only sought after and pampered while trying to get my money to purchase a vehicle and once thats said and done the customer service GOES OUT THE WINDOW!!!!! Kia In Lincolnwood has become an absolutely nightmare to work with! 2 days now without a follow up from anyone! Unbelievable!!! More

The absolute worse Customer “Service” dept. Run away, don’t walk. Took 2 days to diagnose issue, never responded to communications, forgot to even diagnose 1 of the problems I brought it in for Run away, don’t walk. Took 2 days to diagnose issue, never responded to communications, forgot to even diagnose 1 of the problems I brought it in for. Then wanted to charge me $5600 to replace sunroof even though it’s just off the track. Total scam. Have 2 Kia’s but will never bring back to this service shop with their snotty, rude 24 year old service techs. The only honest one there told me the only Kia he would buy is a Telluride. Wouldn’t bring my kid’s bike here for air in the tires…. More

Friendly people; very competent service department. I don't know much about car prices but we got an okay deal on a new car in 209. Just had the most wonderful experience with the service department I don't know much about car prices but we got an okay deal on a new car in 209. Just had the most wonderful experience with the service department. The man who took my order dealt with a kind of irregular issue with the headlight. He saw to it that everything went right, even problems I helped cause, and gave a good price on the work. More

Great service,very attentive,took care of me pronto,would recomend this dealer to anyone.. recomend this dealer to anyone.. More

Masked my problem, didn't fix it ! Can't depend on my vehicle, replaced defective engine with another defective engine , Can't depend on my vehicle, replaced defective engine with another defective engine , More

Experience is not too good, i've been waiting for the staff to call me if my car is ready and no one did, I just call the office to know. The store is almost close when I got there.. I don't know what ti staff to call me if my car is ready and no one did, I just call the office to know. The store is almost close when I got there.. I don't know what time they finish with the service coz if I knew earlier I should have picked up my car early. More

The rep helping me was great. Got in and out quickly, explained everything . Very nice guy. Got in and out quickly, explained everything . Very nice guy. More

Excellent dealership Great service very clean environment always looking out for costumer making sure of satisfaction environment always looking out for costumer making sure of satisfaction More

Fast service. But, the only thing is he said me car is ready, brought me to the cashier then ran off. What he didn't do was tell me everything that was done. Did But, the only thing is he said me car is ready, brought me to the cashier then ran off. What he didn't do was tell me everything that was done. Did they change the air filter, check tire pressure or anything else? Who knows? More

Service rep was really helpful. Showed up after appointment was confirmed over text to find out it hadn’t been entered into system. They were very accommodating and got us in right Showed up after appointment was confirmed over text to find out it hadn’t been entered into system. They were very accommodating and got us in right away. Very pleasant to work with and explained everything clearly. Even went out of their way to explain in more detail the exact maintenance plan we had purchased. Said it would take between 1.5-2 hrs at the time of booking, but ended up taking only 45min to complete everything. More