Kia of Leesburg - Service Center

Dishonest/Poor Customer Service My 2015 Sorrento EX purchased in October 2014 from Bill Bryan for around $30K had nail in sidewall of tire - not repairable. Tire shop quoted $161 to My 2015 Sorrento EX purchased in October 2014 from Bill Bryan for around $30K had nail in sidewall of tire - not repairable. Tire shop quoted $161 to replace the tire. I called Bill Bryan Service Dept. and was told by Crystal that it was under nitrogen warranty if I brought it in. I took off 3 hours of work, went to Kia, and was told the the warranty had expired and the cost was $188. The service man was polite but couldn't help, so I asked to speak with his manager. I believe the manager's name his name was Ron. He was horrible, rude, condescending, and unapologetic. He said everyone makes mistakes - meaning Crystal wasn't lying but was mistaken. I said that they should stand behind their employees mistakes as that is what customer service is about. I explained that driving 40 minutes to their dealership from Clermont area was a major inconvenience and taking off work was costing me financially. He said that wasn't his problem and the cost was $188. I asked to speak to his manager and he proclaimed he was the boss, had the final say, and had no manager. I then walked into the sales area and asked for the General Manager. I was not allowed to talk to anyone of real authority. I quickly escorted out of the sales area as they didn't want their "new" potential customers spending thousands to hear the situation. This sales floor manager told me the warranty was only good for a year and had expired 2 years ago. I only owned car 17 months - MORE LIES! In the end he offered to replace the tire at what he claimed was their cost $155 for the tire waiving labor fees. Ironically the tire is $114 at Walmart and $136 at Tire Kingdom, so I believe the "actual cost" was a lie as well. They are so nice when you are spending $30,000 on a new vehicle, so nice when you are having regular services done and paying them for maintenance, but wait until you have a problem or they make a mistake. Then your experience will be worse than dissatisfying, it will be frustrating, disrespectful, and angering at least if your a woman like me. My grandma and I believe they are sexist and would've treated us with more respect if we were men. Beware: If you have a problem, you will experience as I have, RUDE Managers, lies, horrible customer service and no care about their customers satisfaction. If you are a woman, I highly suggest having a man go with you to lesson the disrespect. I thought we were past this discrimination in our society, but apparently not. I believe this dealership is short sighted and only care about the initial sale and making quick money. They fail to see that happy return customers increase their profits by future sales and recommendations. I have always tried to shop local, keep my money in my county to help the economics of where I live. I love my Kia Sorrento, but when I replace it, I will go to Orlando/Sanford. Cheaper cost and better service - I've purchased several cars there when I lived in Orlando. In the end I went to tire kingdom for repair - cheaper and better service. My only solace is that my grandma was with me at Bill Bryan for my tire repair. She was there to purchase a Kia to replace her Buick (she loves my Kia). After how we were treated in the service department, she will go elsewhere. I informed them they lost a sale as we were going to Orlando/Sanford for her purchase. Their lies and rudeness cost them thousands this time and I will not be returning either. She and I are telling all of friends of our experience, so they don't have the same misfortune. More

Glass repair company sueing my Insurance Company. While having service work done, I was approached to get a ding in my windshield replaced. "No Charge" Work was done by a third party and now they are While having service work done, I was approached to get a ding in my windshield replaced. "No Charge" Work was done by a third party and now they are suing my insurance company for excessive changes. Called the dealership and was promised it would be taken care of without any further hassle on my part. Did not happen. Just got off with the insurance company and the insurance company is being sued in Miami? I somebody approaches you in a dealership about fixing your windshield, tell them to get lost. Response does not help me or my insurance company. Inform your customers if third parties are doing work at your shop and take responsibility for the work and payments. More

Poor Customer Service We purchased our Optima less than 2 years ago. While on vacation and traveling through Mobile, Al a malfunction light came on the dash. Cars have hick We purchased our Optima less than 2 years ago. While on vacation and traveling through Mobile, Al a malfunction light came on the dash. Cars have hick-ups and not a real big deal - till I called the dealership and asked to talk to the Service department. I informed them we were on the road and needed info asap. After being on hold (twice) for extended times - the lady came back and said the Service department was busy and she would transfer me to my salesman - after another hold was informed he was busy and someone would call me back. My wife gave me the "Keep it nice look" so I just hung up. Called a local KIA dealer and all was solved. Wish this was the first time this has happened - but I do know now - If we purchase another KIA - I would drive the 450 miles to Daphne and purchase from them. More