Kia of Leesburg - Service Center

Did good work clean job car was cleaner what it was when I got it I got it More

Slow Staff is not knowledge Not prompt Staff is never the same Unreliable information Understaffed the same Unreliable information Understaffed More

Great service personnel ,clean dealership ,easy to schedule appointments .would recommend to family and friends schedule appointments .would recommend to family and friends More

I had a 2pm appointment just for a simple oil change and was told I would be out of there by 3:15. At 3:30 I asked about my car and it had not even been put into the shop. I was told it would be an addition was told I would be out of there by 3:15. At 3:30 I asked about my car and it had not even been put into the shop. I was told it would be an additional 45 minutes until my car would even be started on. This was not acceptable. I left without having my oil change. I surely hope when I come back at 7:45 in the morning next Wednesday it doesn’t happen again if so I DEFINITELY won’t be back. More

Very unhappy, Husband took car for regular service. He was there 5 1/2 hours. Took it back for extra work. Didn't get my car back for 2 days. Only supposed to take 4 hours. He was there 5 1/2 hours. Took it back for extra work. Didn't get my car back for 2 days. Only supposed to take 4 hours. More

The work was fine, but the normal checking routine was not. I arrived for my 10:30 appointment early. No one came to tell me anything, even after I flagged down another service person. At 11:45 I went loo not. I arrived for my 10:30 appointment early. No one came to tell me anything, even after I flagged down another service person. At 11:45 I went looking and finally found Alan. He said the car would be done between 1:30-2:00. After 2 it was finished. I was told that since I was using a credit card, there was a 3% charge. Had I known that before my visit, I would have brought my debit card. Not happy with being blindsided. Still it was better than the poor people who waited over 2 hours only to find out the parts weren’t available and they would have to come back. You really need to make some changes. On another note, all the employees were very courteous and polite. More

Michael Davis was the best , very helpful and great customer service . I definitely recommend him customer service . I definitely recommend him More

Been using this dealership for 10 years they always do a good job of servicing my vehicles good job of servicing my vehicles More

Kept me informed. Very personnable Done Done ?? Yep ?? Yep ?? Yep ?? Yep yep ?? Very personnable Done Done ?? Yep ?? Yep ?? Yep ?? Yep yep ?? More

The service department was very good. What I didn’t like was the guy outside the service area. The guy works for a company called At Home. A glass replacement company. The guy said I had What I didn’t like was the guy outside the service area. The guy works for a company called At Home. A glass replacement company. The guy said I had cracks in my windshield and he could get it fixed. Originally I said yes till I found out the company has horrible reviews and told them no. Now I get hounded by them daily. More