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2,017 Reviews of Kia of Leesburg - Service Center
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March 05, 2017
Very disappointed! We bought our Sol new in another state and had a great dealer. When we moved to Leesburg we naturally went to Bill Bryan for service. After two times We bought our Sol new in another state and had a great dealer. When we moved to Leesburg we naturally went to Bill Bryan for service. After two times for routine service we were very pleased. We were driving and had a noise from under the car and didn't go away so we went to the dealer's service department. We were told that they could look at it but it would be 2-3 hours without an appointment. I understood and asked to make one. I asked how long we wood have to wait with an appointment and was again told 2-3 hours. I was also told that ther would be a $90.00 diagnostic charge. I was very unhappy and we left. We went to an independent garage and the tech looked under the car and then put it on the lift. A limb had gotten wedged under the car and he removed it. My total charge for this service was zero. I am trying to find a reason to go back to this dealership again for service. Again, very disappointed! Wendell Shryock More
by Wendell
Employees Worked With
Unknown service writer
January 14, 2017
My second great experience @ Bill Bryan Kia dealership Having been referred to Tim Lile by service man Nick Lamont (after having a diagnostic test on my 2006 Kia) I was totally comfortable with Tim's prof Having been referred to Tim Lile by service man Nick Lamont (after having a diagnostic test on my 2006 Kia) I was totally comfortable with Tim's professional manner. Tim was very accommodating, courteous, informative and attentive to my questions and needs. Tim has a beautiful way of expressing his complete knowledge of what it takes in being a great sales person. I would highly recommend Tim to any of my friends looking for a car. Bill Bryan Kia is extremely fortunate to have Tim on their staff. More
by I'mpjg
Employees Worked With
December 26, 2016
Go elsewhere for warranty work After axel was replaced no alignment was done. I specifically asked if I should get one. Was told it's part of the repair. Now I have 2 bad tires. I h After axel was replaced no alignment was done. I specifically asked if I should get one. Was told it's part of the repair. Now I have 2 bad tires. I have taken the van there over 25 times for front end vibration. They claimed they could not find it, it doesn't exist or it's very minor. Went and paid $100.00 for final inspection before the end of the warranty. Was told I needed alignment, brake switch and breather tube. Took it to another shop. Mounts are all BAD. One is half gone. They say it's not covered. KIA Corp says it is. Had oil almost drip on my head while looking at mounts. No mention of this leak til I asked about it. If you are female go anywhere else! More
by Rhonda McCoy
Employees Worked With
Ron Bowen
October 08, 2016
Peoblem corrected Replaced Trans Range Sensor for 306.29. This part was covered under my service contract with the dealer. Service Advisor fail to call my service contr Replaced Trans Range Sensor for 306.29. This part was covered under my service contract with the dealer. Service Advisor fail to call my service contract. Had to foot the bill. Not happy. I am happy to say the service dept resolved my concerns right away. I am very pleased with there service. More
by grifg
Employees Worked With
Harrison Lyons
August 27, 2016
Sales and Service I recommend this dealership to all my friends and family. The sales team and service professionals are amazing and truly know how to earn your trust a I recommend this dealership to all my friends and family. The sales team and service professionals are amazing and truly know how to earn your trust and they always deliver on their promises. I've purchased 2 vehicles from Bill Bryan Kia and I'm 100% a customer for life. More
by Chrisd1978
Employees Worked With
August 15, 2016
overall experience This is the second vehicle that I purchased at Bill Bryan and both times the experience was relaxed and seamless. I would highly recommend Bill Bryan This is the second vehicle that I purchased at Bill Bryan and both times the experience was relaxed and seamless. I would highly recommend Bill Bryan. More
by bonnie65
Employees Worked With
Dustin Rooney
August 01, 2016
Great dealership I have bought 4 cars from Bill Bryan Kia. Excellent sales staff and service. Kia's are fantastic cars and Bill Bryan Kia is the place to by them. I have bought 4 cars from Bill Bryan Kia. Excellent sales staff and service. Kia's are fantastic cars and Bill Bryan Kia is the place to by them. More
by bevans1957
Employees Worked With
Tom Burchill
June 29, 2016
Awesome dealership Took our car today to have some service work done, while we were waiting we looked around the showroom and had the pleasure of meeting Tim Lile. We s Took our car today to have some service work done, while we were waiting we looked around the showroom and had the pleasure of meeting Tim Lile. We spent many hours with him today, drove 2 used Sorrento's, and 1 new. Finally decided to go with one of the used Sorrento's (2015). Tim listened to what we were saying about our payments etc. and got us a deal we were very happy with. He did a great job with NO pressuring..... From the time we entered the dealership in the service department until we left with another vehicle, I felt like we were treated like royalty. This dealership and staff go above and beyond the call of duty. Thank you Bill Bryan KIA, it was truly a pleasure doing business with you!!!!!!! More
by cassara3
June 02, 2016
THIS is the Bill Bryan Kia Service Like it Used to Be! I came back today after having two horrible experiences. I honestly had not intended on returning after the 2nd instance- so glad I did. Thank you f I came back today after having two horrible experiences. I honestly had not intended on returning after the 2nd instance- so glad I did. Thank you for contacting me Trish. Alyssa was great as was the top notch service. We are planning to replace our Soul at the end of this year. We will now return to this location to purchase and for all service needs. Thank you for listening and correcting the issues. You have this customer back! Angela Dial More
by KiaAng
Employees Worked With
Alyssa, Tricia Hair
May 06, 2016
new kia sorento After hearing the bad news thati needed a new engine, we went to the other side and was put in the capable hands of Tim Lile. By the end of the day w After hearing the bad news thati needed a new engine, we went to the other side and was put in the capable hands of Tim Lile. By the end of the day we had a new kia sorento. Tim was very helpful and patient. He explained everything about the new car and programmed the new technology for us. He made the process of buying a new car as painless as possible. Ask for Tim, you wont be diappointed. The finance guy was very plesant also. He was from Morrocco, unfortunately i cant remember his name. More
by Dave
Employees Worked With
