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2,016 Reviews of Kia of Leesburg - Service Center
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July 22, 2018
Excellent Service I would like to thank Jonathan Daniel for his great service and professionalism in assisting me in the leasing of my fourth KIA Sorento. I brought my I would like to thank Jonathan Daniel for his great service and professionalism in assisting me in the leasing of my fourth KIA Sorento. I brought my 2016 KIA in for service on Monday 7/16/2018, and while waiting Mr. Daniel answered several questions I had on the 2019 KIA Sorento SX V6 on the showroom floor. After a brief discussion I made the decision to lease the 2019. Mr. Daniel processed my lease in less than 3 hours which I found to be remarkable. Thanks again to Jonathan Daniel. More
by KEN2535
Employees Worked With
Eddie Pereira , Jonathan Daniel
June 28, 2018
Service Alyssa is our service advisor and always does a fantastic job. She is the greatest. She is always friendly, prompt and does not make us wait longer Alyssa is our service advisor and always does a fantastic job. She is the greatest. She is always friendly, prompt and does not make us wait longer than necessary. She does a wonderful job. More
by Linda
Employees Worked With
Richard & Randy
March 16, 2018
In for 39.95 works package Mar 15/2018 Ro6136579/1. We found Alyssa Cotton very friendly and knowledgeable in the Service department. We enjoyed her as a happy and caring Kia representative for Bill Br We found Alyssa Cotton very friendly and knowledgeable in the Service department. We enjoyed her as a happy and caring Kia representative for Bill Bryan.I’m happy to see the 39.95 works package back as added value for me as a Kia customer. More
by Customer 123
Employees Worked With
Alyssa Cotton Service Advisor
January 08, 2018
2005 Kia Sorrento Called spoke with Will in Service Dept. set up to bring my Kia in..........did plugs and wires and intake canister. Had rental for approx. a week and Called spoke with Will in Service Dept. set up to bring my Kia in..........did plugs and wires and intake canister. Had rental for approx. a week and he waived some charge's off due to other issues found on my car (legitimate-ones). Which would take some time had to order parts etc. He never waivered in what he told me was spot on and the follow thru was incredible. He never rushed in explaining anything to you and new exactly what he was talking about. He is Honestly an asset to BILL BRYAN KIA........and the managers should acknowledge him in a monetary way!! I will take my Kia only to Will and even if he worked for another dealership. EXTREMELY an HONEST PROFESSIONAL! Also wanted it noted Corey the mechanic said he would get things done for me and did! Now on to your SALES dept. where Will walked me over for I was interested on a vehicle I saw on the internet........They (managers) put me with a sales person that seemed somewhat new on the floor. As he was not aware of common things on the vehicle too much. Plus I asked if we could get price lowered, so we both walked over to manager named Gerald and I asked if I could pay a certain price and he agreed to me and the sales-person. I come back the next day with my husband for test drive and the funds agreed (cash in hand) and now the price went back up and over the internet price. I ask him what happened and he said that's the way it is.....they (dealership don't want to loose money). I remind him ( we, him & I) got approval of price amount with Manager -Gerald before I left and came back the very next day with Cash in hand. My husband looked at me like I deceived him of the price and I'm telling him my (husband) no I did not . This is making this whole experience an unhappy one. We have not bought yet still looking........I'm so sad.... We are confused on this matter....I asked the salesman today if I could talk to Gerald and he tells me he's not working today. Now I have to wait to call him tomorrow to see if he tell the sales man to give us the price he agreed on. I'm taking a lot of time off work for this too. Why would the manager say yes to the price then the sales man write up a higher price when we sit down to buy and pay cash for it? We don't understand? Until tomorrow....I will follow this review up! Hope and pray it will be all positive............:) Called and spoke with JD Awesome professional fixed it all up right away and we can pick up the car today he is getting it ready for us now. Turns out our salesman was new and needed some help to make this transaction happy and smooth. We will see J.D. in a couple of hours Bill Bryan Dealership Is Great. More
by Lorelei216
Employees Worked With
Sales Trent
July 08, 2017
Great Service I had previously given Bill Bryan Kia a low rating for some service problems I had. That is history, thanks to Service Manager Ronnie Bowen and his te I had previously given Bill Bryan Kia a low rating for some service problems I had. That is history, thanks to Service Manager Ronnie Bowen and his technicians. Ronnie went above and beyond to make sure I had a positive service experience. I am totally happy with my recent service trip and the level of professionalism afforded me by the Bill Bryan Kia staff. This dealership is now at a level of service that other dealerships only hope to achieve. I highly recommend Ronnie Bowen and his technicians for all your service needs. Kia is back in my good graces as a great vehicle backed by a first class dealership in Bill Bryan's Leesburg, FL location. More
by zenbion
Employees Worked With
Ronnie Bowen, Will and Alyssa
June 07, 2017
Service with a smile I have two Kia's and take them to this dealership for service. Over the years they have sold more and more kia's and the waiting room is getting somew I have two Kia's and take them to this dealership for service. Over the years they have sold more and more kia's and the waiting room is getting somewhat busy. They are out growing their building but that is because of outstanding sales and service. If something takes too long, they make it right in some other way. I rate this dealership at the top. More
by Harry
Employees Worked With
Service only
May 29, 2017
Service is very slow I had an appointment for 8:00am for an oil change. I arrived at 7:45. It's been an hour and a half and it just went into the bay. Why make an appointm I had an appointment for 8:00am for an oil change. I arrived at 7:45. It's been an hour and a half and it just went into the bay. Why make an appointment if you have to wait this long? More
by Davenar
Employees Worked With
Don't know
April 26, 2017
Pleasure ! This dealership takes out the frustration of waiting for your car to be serviced. Nice areas to watch 2 TVs, Hot dogs,soda, coffee,popcorn and a very This dealership takes out the frustration of waiting for your car to be serviced. Nice areas to watch 2 TVs, Hot dogs,soda, coffee,popcorn and a very pleasant lady making the cookies! Service at the drop off is prompt with courteous people. Dustin the sales agent is stupendous-second vehicle we have leased with him. An overall good experience. Nice to come in for an oil change and go home with a new car---for the second time!!!!! More
by ElderGuy
Employees Worked With
Dustin Rooney
March 24, 2017
excellent service/thanks to nick lamont on our 2016 soul being from canada on vacation in florida for 5 months, i had regular service done by bryan kia. nick lamont was by far one of the best service advis being from canada on vacation in florida for 5 months, i had regular service done by bryan kia. nick lamont was by far one of the best service adviser i ever meet. i would recommend this garage for all your services and see nick lamont for a professional experience in servicing your automobile. also my wife maybe a note that what she could see in the waiting,rest room and in the showroom that it was super clean and the attendants were very polite and courteous. i would recommend this business as an excellent choice to have your auto repaired. angeline & robert pilon from ottawa ontario canada More
by bobangie
Employees Worked With
nick lamont/
March 05, 2017
Very disappointed! We bought our Sol new in another state and had a great dealer. When we moved to Leesburg we naturally went to Bill Bryan for service. After two times We bought our Sol new in another state and had a great dealer. When we moved to Leesburg we naturally went to Bill Bryan for service. After two times for routine service we were very pleased. We were driving and had a noise from under the car and didn't go away so we went to the dealer's service department. We were told that they could look at it but it would be 2-3 hours without an appointment. I understood and asked to make one. I asked how long we wood have to wait with an appointment and was again told 2-3 hours. I was also told that ther would be a $90.00 diagnostic charge. I was very unhappy and we left. We went to an independent garage and the tech looked under the car and then put it on the lift. A limb had gotten wedged under the car and he removed it. My total charge for this service was zero. I am trying to find a reason to go back to this dealership again for service. Again, very disappointed! Wendell Shryock More
by Wendell
Employees Worked With
Unknown service writer
