Kia of Leesburg - Service Center

Anticipated service. I received the best service from my service agent and the rest of the staff that I should expect as a client who needs good service. I received the best service from my service agent and the rest of the staff that I should expect as a client who needs good service. More

service appointment Alyssa in service was very helpful. She contacted me when the part was in. She ensured my car was fixed and was very quick in getting me the car back Alyssa in service was very helpful. She contacted me when the part was in. She ensured my car was fixed and was very quick in getting me the car back. More

Excellent. Brandon is superb as Service Advisir September 14...2017 Optima Kia received routine service. No issues and was returned back to me in timely fashion. Brando the Service Advisir always September 14...2017 Optima Kia received routine service. No issues and was returned back to me in timely fashion. Brando the Service Advisir always doesn’t an excellent job taking care of my vehicle. More

Love my new Soul. My last one was ok but this one is more comfortable and quiet. Exceleration is smoother. Am still working and driving a lot so being relaxed w my dri My last one was ok but this one is more comfortable and quiet. Exceleration is smoother. Am still working and driving a lot so being relaxed w my driving experience is important to me. The side view warning when another vehicle close is great. More

First service on new car I purchased my 2020 Soul GT-line on 06/01/19 after surviving a terrible roll-over accident which totaled my other new car on 05/01/19. My salesperson I purchased my 2020 Soul GT-line on 06/01/19 after surviving a terrible roll-over accident which totaled my other new car on 05/01/19. My salesperson Laurie was just absolutely amazing, as was everyone else (apologies but I can't remember their names).They made a VERY difficult situation painless. I recently returned 09/13/19 for my first oil change/service, Bree and all the other service personnel were also amazing. I love my Kia Soul and I tell everyone who asks that they MUST go to Bill Bryan Kia, they won't be disappointed. Thank you so much to all of Bill Bryan Kia employees!!! Bless you for your outstanding commitment to customer service and good old fashioned human decency. Laura L. Vernon More

Oil change Melissa was very professional and I love her personality all of the service people treat me like they have known me for years. I choose Kia for all my Melissa was very professional and I love her personality all of the service people treat me like they have known me for years. I choose Kia for all my car needs ?? More

In and out . . . No hassle I waited on my 2017 Sedona. No problems as I was kept advised of time remaining and inspection results. This is my second purchase from Bill Bryan Kia I waited on my 2017 Sedona. No problems as I was kept advised of time remaining and inspection results. This is my second purchase from Bill Bryan Kia and I’d come back again. More

Taken advantage of I really shouldn't even give them one star. I am from near Jacksonville Fl. . While driving back from Tampa on Aug. 5/2019, my 2009 Kia Boreggo ha I really shouldn't even give them one star. I am from near Jacksonville Fl. . While driving back from Tampa on Aug. 5/2019, my 2009 Kia Boreggo had it's check engine light come on and it began to over heat. I pulled over immediately and shut it off. It was towed first, to M & N Automotive, but I soon realized they were more about towing then mechanics. So I decided to have it towed to Bill Bryan Kia, since it was the nearest dealership. I felt more confident that my vehicle would be in better hands at a KIA dealer, to be able to get to the root of my issue. We were told that it needed a cooling fan and clutch, a thermostat, a rear gasket and seal and more, before they could do a true compression test. That sounded ridiculous, but this is why I named my review, "taken advantage of". So they proceeded to put roughly $2800 worth of parts and labor into my car! This took several weeks to complete this work because many of the parts had to be ordered. I took the work list to a local mechanic that I trust, and asked him if this would be necessary to get an accurate compression test. He replied, Absolutely not! Needless to say I was horrified! So Bill Bryan KIA did ALL of those things at my expense, only to have them tell me my head gasket and a cylinder were blown!! They were so benevolent to only charge me $2500 instead of the over $3000 that I was originally looking at! If they would have done a simple compression test to begin with, I wouldn't have had to spend all of this money for absolutely NOTHING, knowing that an engine replacement out weighs the car's value, More

Pleasant wait while car being worked on. Was checked in immediately upon arriving (and I was 15 mins early). Bree, the service rep, was very friendly and knowledgeable. The waiting room is Was checked in immediately upon arriving (and I was 15 mins early). Bree, the service rep, was very friendly and knowledgeable. The waiting room is pleasant, with two TV sets, comfortable chairs, and food and beverages for customers. More

Great Service Department I always receive excellent service at this dealership. The service department as a whole is courteous and thorough. I would recommend this dealership I always receive excellent service at this dealership. The service department as a whole is courteous and thorough. I would recommend this dealership to anyone who asks. More