Kia of Leesburg - Service Center

Everything was good. Friendly and helpful. Only issue is Everything was good. Friendly and helpful. Only issue is price at checkout was more than i was given in invoice prior to work. They made it right. Everything was good. Friendly and helpful. Only issue is price at checkout was more than i was given in invoice prior to work. They made it right. So happy they did. But this happened to me with The buying of my Kia from Orlando Kia. Which they wouldn’t fix. That’s why i came to Bill Bryan. Just wondering if it’s a Kia practice and how many people not notice price difference. More

Great staff All of the help was friendly, courteous and efficient. It was a enjoyable experience compared to other dealerships we have encountered. The van driver All of the help was friendly, courteous and efficient. It was a enjoyable experience compared to other dealerships we have encountered. The van driver was a little grumpy and drove too fast. More

everyone was kind! It was clean and everyone was friendly. I have been a customer for a long time. Miss the picnic table out front. The bench did the job.. It was clean and everyone was friendly. I have been a customer for a long time. Miss the picnic table out front. The bench did the job.. More

Service Brandon and Corey were very helpful in resolving my tire issues. My only complaint is when you buy new tires, detail dept. should add tire shine afte Brandon and Corey were very helpful in resolving my tire issues. My only complaint is when you buy new tires, detail dept. should add tire shine after washing, and after the wash dry the car. Instead of driving away and having water spots all over the place. More

Wait over 3 hours - estimate was 2hr. A service advisor came out after an hour and told me what needed done and referred to a 10 year service record which I questioned. 20 minutes later another service adv came out after an hour and told me what needed done and referred to a 10 year service record which I questioned. 20 minutes later another service advisor & said the other svc guy had wrong customer! Finished at around 1 pm, with appointment at 9:45. Services performed were fine and what I wanted done. More

Experience at dealership The process was prompt and very helpful. The waiting area very clean and well stocked with drinks and snacks. Employees polite and knowledagle about The process was prompt and very helpful. The waiting area very clean and well stocked with drinks and snacks. Employees polite and knowledagle about service More

Rotation of tires It was done in a very timely manner. He knew I had to be somewhere. Very considerate and polite. Nice environment to wait as well It was done in a very timely manner. He knew I had to be somewhere. Very considerate and polite. Nice environment to wait as well More

how about just GREAT can't say enough bout how I was treated and when I said I had to be out before 9:00---I was. Thanks to all of your staff Lorrey Guarrero can't say enough bout how I was treated and when I said I had to be out before 9:00---I was. Thanks to all of your staff Lorrey Guarrero More

BUYER BEWARE!!Third brake light was leaking when it BUYER BEWARE!! Third brake light was leaking when it rained allowing water to fill my car. Took it in on June21,2019 to be replaced for the second BUYER BEWARE!! Third brake light was leaking when it rained allowing water to fill my car. Took it in on June21,2019 to be replaced for the second time. They couldn’t get the light in before I had to leave FL for 4 months but did the diagnosis taping over the light and told me to call when I got back. When I got back to FL I called to have them order the light. They told me I had to go back in for another diagnosis. The service Manager Corey pretty much called me a liar saying I had not been in. He was supposed to call me back, I called back several times and finally got ahold of him. I brought the car to the service center, showed them where I had the appointment in June, the service technician, Alyssa (she is amazing), immediately recognized me and remembered the problem! I asked to speak to Corey and once again he was MIA for the next several hours that I waited. I left during a rainstorm and thought everything was Ok. The next day I noticed that the service department apparently used a screwdriver to scrape the tape residue off my car damaging the paint. I returned the car on the next work day, they gave me a rental and sent my car to the body shop to paint the scratches. I emailed the manager with no response. I went in asking to speak to the general manager and they put me with the guy who had sold me the car. Basically their attitude was that they threw some paint over the damage they did and I should be thankful. I asked for something in writing stating that they would stand behind their paint job if in the future it didn’t match up with the original paint and they refused. I had been speaking with one of the salesmen about buying a new KIA prior to this but there is no way I will do business with them! More